Privacy Policy - MassMedia App

This Privacy Policy governs the manner in which MassMedia collects, uses, maintains, and discloses information collected from users (referred to as "you" or "users") of the MassMedia mobile application (referred to as the "App"). This Privacy Policy applies to the App and all products and services offered by MassMedia.

1. Information We Collect

1.1 Personal Information:

We may collect personal information from you when you choose to ask a question within the App. The personal information we collect may include your name, surname, middle name, and phone number.

1.2 Usage Information:

In addition to personal information, we may also collect non-personal information about your interactions with the App. This may include the date and time of your interactions, the pages or screens viewed, and other similar usage information.

2. How We Use the Information

2.1 Provision of Services:

We use the personal information collected to provide you with the services you request, specifically to send answers to the questions you ask within the App. We may also use your personal information to communicate with you, respond to your inquiries, and provide customer support.

2.2 Improving the App:

We may use the non-personal information collected to analyze and improve the functionality and performance of the App. This information helps us understand how users interact with the App and allows us to enhance its features and user experience.

3. Data Storage and Security

3.1 Data Storage:

Your personal information, including your name, surname, middle name, and phone number, will be securely stored on our own backend servers. We have implemented appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration.

3.2 Third-Party Services:

We use Firebase for the purpose of One-Time Password (OTP) verification. Please note that Firebase has its own privacy practices, and we encourage you to review their privacy policy to understand how they handle your information.

4. Sharing of Information

4.1 Third-Party Service Providers:

We may engage trusted third-party service providers to assist us in operating and maintaining the App or performing services on our behalf. These service providers may have access to your personal information but are obligated to keep it confidential and use it only for the purposes specified by us.

4.2 Legal Requirements:

We may also disclose your personal information if required to do so by law or in response to valid legal requests, such as court orders, subpoenas, or government regulations.

5. Your Choices and Rights

5.1 Access and Correction:

You have the right to access and correct the personal information we hold about you. You can update your personal information within the App or by contacting us directly.

6. Children's Privacy

The App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will promptly delete such information from our records.

7. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes we make will be effective immediately upon posting the revised Privacy Policy in the App. We encourage you to periodically review this Privacy Policy for any updates.