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After we haven't received any answer from the casino for two weeks we had to mark this complaint as "unresolved".
The player from Romania is experiencing difficulties withdrawing his winnings due to ongoing verification.
The casino had blocked the account for verfification purposes but hadn't explained this to the player.
The complaint remained unresolved.
The player's unable to withdraw his money from his closed account.
The player from Italy has experienced a technical problem while playing.
Even despite that, you can expect this casino to be a good place to play at.
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The remaining balance of $6,418 was confiscated without stating the reason.
We’ve rejected this complaint as unjustified.
Since the player didn't react to it the complaint was closed as resolved.
The casino didn't give them any explanation for this and also refused to communicate with the mediator.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
After the complete examination of the case, we came to the conclusion that the complaint was unjustified.
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The player said to have won more than € 40,000.00, managed to withdraw € 9,000.00, and then the casino blocked his account and accused him of Terms and conditions violation.
No reply from the casino, no more update since then.
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The player said he was not aware of any violation and that he had played the same slot game using different devices but the same IP address.
Unfortunately, they failed to provide the evidence and the player was advised to turn to a regulatory body for further help.
The player from Italy had her account blocked without further explanation.
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The player from Sweden has experienced a technical glitch while playing a specific slot machine.
The player's account has been closed right after his first deposit.
While making a withdrawal request the player got logged out of their casino account and a message stating they should contact the casino support via email appeared.
The player 'dingweda' from Sweden got their account frozen as soon as they tried to make a withdrawal.
The player won and wanted to withdraw their winnings of £306. Then they received an email saying that their account was closed and winnings confiscated.
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If you or someone you know has a gambling problem and wants help, call 1-800-Gambler.
The player from Ireland requested an account closure because of gambling issues, however, the casino reopened her account.
The player from Germany has accessed his account after a long time.
15 апреля AskGamblers объявили о том, что они направляют €50,000 в качестве благотворительности для UNICEF.
After she contacted them, she found out that they picked her account for periodic business risk assessment and her account won't be recovered.
The casino replied that they were not allowed to discuss this kind of issue publicly and invited the player for a further discussion via other channels.
After some time, the account was reopened and the issue was resolved.
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The player complained that after they requested a withdrawal and passed through all the security checks, they were accused of duplicate account holdings.
In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors.
The player suspected this was due to his misunderstanding with his bank who initially blocked one of the payments but released it since.
You can find more information about all of the complaints and black points in the 'Reputation explained' part of this review.
A player from Romania said his account got frozen without warning after making a deposit of €5. He demanded a refund.
We've given it this rating because we think it's doing many things well, however, there is something holding it back from getting a very good or perfect reputation rating from us.
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The player from Greece has requested a withdrawal, unfortunately, it has been pending due to ongoing verification.
The player received an email from the casino informing him he had a refund there.
The issue was successfully resolved.
The casino refused to discuss this issue.
Because of these complaints, we've given this casino 6,009 black points in total, out of which 1,695 come from related casinos.
Since the casino failed to do so, they lost more money and now they asked the casino for a refund.
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They were not aware of breaching any of the casino's terms and conditions.
After some time passed Casino paid out player's winnings.
The player complained that their account was closed and the funds were also confiscated.
After a few months in the resolution process of this complaint without any glimpse of success, we saw the verification process to take too long and decided to close this complaint as 'unresolved'.
We rejected the complaint because the player didn't respond to our messages and questions.
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As a reason, the casino accused him of placing risk free bets knowingly.
Ежегодно AskGamblers проводит оценку операторов и называет лучших.
Player’s complaint is now resolved.
We've thoroughly reviewed Betfair Casino and gave it a good reputation rating.
No further information is available ever since then.
The player from United States has tried to register an account.
The player's account got suspended despite having been verified.
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However, despite having sent an email to the relevant address, the player has never received any reaction to it.
The player complained that immediately after making a deposit his account got frozen.
The player asked for several pieces of information, for example, what was the amount of the refund, where it was, and how he could get it.
The player became nervous because the live chat representative told them that the whole process could take up to two years.
There was no reaction to this complaint and no more updates since then.
The player sent us an email, that his issue was resolved.
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It was more than 3 weeks but the casino refused to discuss this case.
The player from Ukraine had his account suspended during the poker tournament.
The player from Spain had her account suspended after being associated with another self-excluded player.
The player said he was expecting a withdrawal but it took longer than usual and instead, his account got closed without any explanation.
Warning: Betfair Casino has certain sections of Bonus Terms and Conditions that we consider to be unfair to the casino's players.
He demanded a refund of the deposited funds.
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A player from the Netherlands complained about not receiving the promised bonus for verification.
Lokotus requested a withdrawal of €35,230 but it became delayed and later on, it was put on a hold due to a security check of their account.
A few days later, their winnings were canceled and only the deposit was to be returned.
Subsequently, he was accused of being connected to another player and the account was blocked together with the remaining active balance.
Update Sept7 2020: the casino apologized for the delay and said the payment had been processed.
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The player from United Kingdom had their account blocked without further explanation.
The player questioned the current processing time as before the withdrawal requests took 3-5 days to be processed.
We rejected this complaint as the account has been permanently closed before we could intervene.
He didn't understand what could be the issue because he had been verified and there was no way of contacting the casino.
We’ve rejected this complaint as per the player’s explicit request.
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The player complained about the casino closing their account without any explanation provided.
The player deposited money, played and won at this casino but when they decided to withdraw their winnings, their account was blocked without giving a valid reason and all their money was confiscated.
The casino replied they would like to discuss the matter privately with them as they were not allowed to do so publicly.
The player from United Kingdom is experiencing difficulties verifying his casino account due to missing proof of income.
These might cause you issues if you decide to take advantage of the casino's bonuses or promotions.
The player from Portugal had their bonus winnings capped.
ThepPlayer's account was closed without any explanation and the casino refused to discuss this issue publicly.
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A range of stakes, games and dealers are available.
The complaint remains unresolved.
According to our research and estimates, Betfair Casino is one of the biggest online casinos with huge revenue and number of players.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
The player from United States has his account in negative numbers due to unsuccessful transactions.
The player from Bulgaria had his account suspended in the middle of a tournament, after confronting the casino about software issues.
There is no further information available ever since.
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Betfair Casino is a good online casino.
The player from Argentina had his winnings confiscated because he breached the Bonus T&Cs.
The player's account was closed and their funds were confiscated due to suspicious activity on their account.
So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.
Because of these complaints, we've given this casino 32,368 black points in total, out of which 1,928 come from related casinos.
However, the sister casino confirmed he was indeed self-excluded.
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It has been pending since. We rejected the complaint because the player didn't respond to our messages and questions.
We rejected this case because it isn't possible to prove that the connection issue was on the casino's side and the casino didn't gain any advantage from the player's loss.
There was no reaction from the casino.
18 января состоялось вручение премий AskGamblers Awards 2019. Были названы победители в нескольких категориях.
He contacted the casino support who confirmed him he was not self-excluded and could deposit.
We currently have 23 complaints directly about this casino in our database, as well as 59 complaints about other casinos related to it.
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The player complained that about 20 days after he had requested a withdrawal and despite having sent around 20 emails, nobody from the casino reacted to them nor his request.
Since the player didn't react to this message the complaint was closed as resolved.
The player from Finland has requested a self-exclusion.
The casino did not reply nor provided any further information about the case and it remains unresolved.
Warning: Betfair Casino has a £1,000,000 daily total win limit.
The player from Brazil is dissatisfied with the withdrawal process.
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When he’s tried to change the personal information, the account got suspended.
After a closer examination, we ended up rejecting this complaint as unjustified.
There is no further information about this complaint available and it remained unresolved.
Unfortunately, he’s been informed that his country is on the list of the restricted ones.
He was told that he would receive $100 once he got verified and had made a deposit, but 2 months later, the casino had still not credited the promised amount to his account.
The player was later able to withdraw his funds via another payment method.