Pixel556
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Started by
Pixel556
, Jan 02 2014 02:16 AM
Pixel556
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Local time: 11:35 PM
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nasdaq
Malware Response Team
48,074 posts
OFFLINE
Gender: Male
Location: Montreal, QC. Canada
Local time: 03:35 AM
Hello, Welcome to BleepingComputer. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Please download AdwCleaner by Xplode onto your Desktop. Close all open programs and internet browsers. Double click on AdwCleaner.exe to run the tool. Click the Scan button and wait for the process to complete. Click the Report button and the report will open in Notepad. IMPORTANT If you click the Clean button all items listed in the report will be removed . If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows. Close all open programs and internet browsers. Double click on AdwCleaner.exe to run the tool. Click the Scan button and wait for the process to complete. Check off the element(s) you wish to keep. Click on the Clean button follow the prompts. A log file will automatically open after the scan has finished. Please post the content of that log file with your next answer. You can find the log file at C:\AdwCleaner[Sn].txt (n is a number). Please download Junkware Removal Tool to your Desktop. Please close your security software to avoid potential conflicts. Run the tool by double-clicking it. If you are using Windows Vista or 7, right-mouse click it and select Run as administrator. The tool will open and start scanning your system. Please be patient as this can take a while to complete, depending on your system's specifications. On completion, a log (JRT.txt) is saved to your Desktop and will automatically open. Please post the contents of JRT.txt into your reply. === Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: Turorial Link 1 Link 2 IMPORTANT !!! Save ComboFix.exe to your Desktop 1. Close any open browsers. 2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix. 3. Do not install any other programs until this if fixed. How to : Disable Anti-virus and Firewall... http://www.bleepingcomputer.com/forums/topic114351.html Double click on ComboFix.exe and follow the prompts. When finished, it will produce a report for you. Please post the C:\ComboFix.txt Note: Do not mouse click ComboFix's window while it's running. That may cause it to stall Note: If you have difficulty properly disabling your protective programs, refer to this link --> http://www.bleepingcomputer.com/forums/topic114351.html Note: If after running ComboFix you get this error message " Illegal operation attempted on a registry key that has been marked for deletion. " when attempting to run a program all you need to do is restart the computer to reset the registry. === Please paste the logs in your next reply DO NOT ATTACH THEM . Let me know what problem persists.
Pixel556
Topic Starter
Members
27 posts
OFFLINE
Local time: 11:35 PM
nasdaq
Malware Response Team
48,074 posts
OFFLINE
Gender: Male
Location: Montreal, QC. Canada
Local time: 03:35 AM
Pixel556
Topic Starter
Members
27 posts
OFFLINE
Local time: 11:35 PM
nasdaq
Malware Response Team
48,074 posts
OFFLINE
Gender: Male
Location: Montreal, QC. Canada
Local time: 03:35 AM
For you added security install Windows 7 Service Pack 1 (SP1) http://windows.microsoft.com/installwindows7sp1 === Adobe Reader/Acrobat v11.0.05 was released Oct 8, 2013 Get the latest version of the Adobe Reader. http://get.adobe.com/reader/ Before your download I suggest you unckeck the box on the top right "Yes, install McAfee Security Scan Plus - optional" this is not required if you are not a McAfee subscriber. While the installation is in progress you can also deny the installation of any other programs that may be suggested. When installed remove your old version of the Reader using the Add/Remove Programs applet if present . <<<>>> If all is well: Time for some housekeeping The following will implement some cleanup procedures as well as reset System Restore points: Click Start > Run and copy/paste the following bold text into the Run box and click OK: ComboFix /Uninstall === Please consider using these ideas to help secure your computer. While there is no way to guarantee safety when you use a computer, these steps will make it much less likely that you will need to endure another infection. While we really like to help people, we would rather help you protect yourself so that you won't need that help in the future. Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates or get into the habit of checking Windows Update regularly. They usually have security updates every month. You can set Windows to notify you of Updates so that you can choose, but only do this if you believe you are able to understand which ones are needed. This is a crucial security measure. Having an effective antivirus is a must for everyone. In addition to many excellent commercial products there are plenty of good free antivirus programs available. I can recommend: If you are satisfied with your current protection programs you can ignore the instructions on Antivirus or Firewall listed below. avast! Free Antivirus Microsoft Security Essentials AVG Antivirus Free In addition to an antivirus I recommend using a firewall . A software firewall is a software program that helps screen out hackers, viruses, and worms that try to reach your computer over the Internet. I can recommend one of the following free products: Comodo Firewall Free Privatefirewall Online Armor Free Please note: Many installer offer third-party downloads that are installed automatically when you do not uncheck certain checkboxes. While most of the time not being malicious you usually do not want these on your computer. Be careful during the installation process and you will avoid seeing tons of new unwanted toolbars in your favorite web browser. Please consider installing and running some of the following programs; they are either free or have free versions of commercial programs: Malwarebytes Anti-Malware (MBAM) The free version of MBAM can be used to scan the system for traces of malware. Scanning your system regularly will make it harder for malware to reside on your system. A tutorial on using MBAM can be found here . Please Note: Only the paid for version has real time capabilities. SpywareBlaster A tutorial on using SpywareBlaster to prevent malware from ever installing on your computer may be found here . Please keep these programs up-to-date and run them whenever you suspect a problem to prevent malware problems. A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall and scanning anti-spyware program at a time. Passive protectors, like SpywareBlaster can be run with any of them. Note that there are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs. If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately. It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information. Ask in a security forum that you trust if you are not sure. If you are unsure and looking for anti-spyware programs, you can find out if it is a rogue here: Bleeping Computer LLC Check the last post for the latest list. Malwarebytes Org. A similar category of programs is now called "scareware." Scareware programs are active infections that will pop-up on your computer and tell you that you are infected. If you look closely, it will usually have a name that looks like it might be legitimate, but it is NOT one of the programs you installed. It tells you to click and install it right away. If you click on any part of it, including the 'X' to close it, you may actually help it infect your computer further. Keeping protection updated and running resident protection can help prevent these infections. If it happens anyway, get offline as quickly as you can. Pull the internet connection cable or shut down the computer if you have to. Contact someone to help by using another computer if possible. These programs are also sometimes called 'rogues', but they are different than the older version of rogues mentioned above. Please keep your programs up to date . This applies to Java , Adobe Flashplayer , Adobe Reader and your Internet Browsers in particular. Vulnerabilities in these programs are often exploited in order to install malware on your PC. Visiting a prepared web page suffices to infect your system. In general Firefox , Opera and Google Chrome are considered to be more secure than Internet Explorer. In addition there are many useful add-ons that can protect you from possible risks: WOT will warn you when you try to visit sites with poor reputation. The reputation is based on user ratings and is usually very accurate. Script Blocker can help blocking many attempts to infect your system via malicious websites by only allowing scripts at sites you trust. NoScript is a popular Firefox addon, ScriptNo a popular Google Chrome addon. For much more useful information, please also read Tony Klein's excellent article: How did I get infected in the first place Hopefully these steps will help to keep you error free. If you run into more difficulty, we will certainly do what we can to help. ===
nasdaq
Malware Response Team
48,074 posts
OFFLINE
Gender: Male
Location: Montreal, QC. Canada
Local time: 03:35 AM
It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
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Just this past day, I've received a text box on the screen saying "Your are about to be logged out. Computer will restart in 1 minute." or something close to that, then it does reboot. It seems to do this once in an hour or two of use and can randomly reboot the computer while playing games and such. I used system restore to a point before these issues started to occur, and then I ran MBAM in safe mode, but I'm afraid that I didn't get rid of everything. Can someone help me with cleaning the computer completely and I think my AVG was not effective. Is there a more effective anti-virus program that is free? (Poor college student)
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 8.0.7600.16385 BrowserJavaVersion: 10.45.2
Run by Ian at 18:06:44 on 2014-01-02
Microsoft Windows 7 Professional 6.1.7600.0.1252.1.1033.18.8154.6033 [GMT -8:00]
.
AV: AVG AntiVirus Free Edition 2013 *Enabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: AVG AntiVirus Free Edition 2013 *Enabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
.
============== Running Processes ===============
.
C:\PROGRA~2\AVG\AVG2013\avgrsa.exe
C:\Program Files (x86)\AVG\AVG2013\avgcsrva.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe
C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files (x86)\Hi-Rez Studios\HiPatchService.exe
C:\Program Files\Intel\iCLS Client\HeciServer.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe
C:\Windows\SysWOW64\PnkBstrA.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\viakaraokesrv.exe
C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\17.1.3\ToolbarUpdater.exe
c:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
c:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\17.1.3\loggingserver.exe
C:\Program Files (x86)\AVG\AVG2013\avgnsa.exe
C:\Program Files (x86)\AVG\AVG2013\avgemca.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Program Files\Microsoft Xbox 360 Accessories\XBoxStat.exe
C:\Program Files\Microsoft Mouse and Keyboard Center\itype.exe
C:\Program Files\Microsoft Mouse and Keyboard Center\ipoint.exe
C:\Program Files (x86)\Steam\Steam.exe
C:\Windows\System32\spool\drivers\x64\3\E_IATIAEA.EXE
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe
C:\Program Files (x86)\VIA\VIAudioi\VDeck\VDeck.exe
C:\Program Files (x86)\Intel\Intel® USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe
C:\Program Files (x86)\AVG\AVG2013\avgui.exe
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\AVG SafeGuard toolbar\vprot.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\msiexec.exe
C:\Program Files (x86)\Common Files\Steam\SteamService.exe
C:\Windows\SysWOW64\cmd.exe
C:\Users\Ian\AppData\Local\Akamai\netsession_win.exe
C:\Users\Ian\AppData\Local\Akamai\netsession_win.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe
C:\Windows\system32\sppsvc.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\taskhost.exe
C:\Program Files (x86)\AVG\AVG2013\avgmfapx.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com
uSearch Page = hxxp://www.google.com
mStart Page = hxxp://www.google.com
uSearchAssistant = hxxp://www.google.com
mWinlogon: Userinit = userinit.exe,
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: AVG SafeGuard toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG SafeGuard toolbar\17.1.3.1\AVG SafeGuard toolbar_toolbar.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
TB: : {E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39} - LocalServer32 -
TB: : {ae07101b-46d4-4a98-af68-0333ea26e113} - LocalServer32 -
TB: : {EEE6C35B-6118-11DC-9C72-001320C79847} - LocalServer32 -
TB: AVG SafeGuard toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files (x86)\AVG SafeGuard toolbar\17.1.3.1\AVG SafeGuard toolbar_toolbar.dll
uRun: [Steam] "C:\Program Files (x86)\Steam\Steam.exe" -silent
uRun: [Akamai NetSession Interface] "C:\Users\Ian\AppData\Local\Akamai\netsession_win.exe"
uRun: [ROC_ROC_APR2013_AV] C:\Users\Ian\AppData\Roaming\AVG April 2013 Campaign\AVG-Secure-Search-Update.exe /PROMPT --mid 4e7e99ed7bbb47d08f7641627287937a-fe025cac409db3be8f852d43bbbb10fa7b54204b --CMPID ROC_APR2013_AV --CMPIDEXTRA 2013
uRun: [EPSON Stylus CX4200 Series] C:\Windows\System32\spool\DRIVERS\x64\3\E_IATIAEA.EXE /FU "C:\Windows\TEMP\E_SB72E.tmp" /EF "HKCU"
uRun: [AVG-Secure-Search-Update_0913a] C:\Users\Ian\AppData\Roaming\AVG 0913a Campaign\AVG-Secure-Search-Update-0913a.exe /PROMPT --mid 4e7e99ed7bbb47d08f7641627287937a-fe025cac409db3be8f852d43bbbb10fa7b54204b --CMPID 0913a
uRun: [Google+ Auto Backup] "C:\Users\Ian\AppData\Local\Programs\Google\Google+ Auto Backup\Google+ Auto Backup.exe" /autostart
mRun: [HDAudDeck] C:\Program Files (x86)\VIA\VIAudioi\VDeck\VDeck.exe -r
mRun: [USB3MON] "C:\Program Files (x86)\Intel\Intel® USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\A
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