PSP Support Agent – Junior

Company: SOFTSWISS

Overview:
SOFTSWISS is hiring a PSP Support Agent to join our PSP Support Team. You’ll support and maintain stable payment operations to ensure reliable transaction processing across payment systems.
Purpose of the Role:
Your work will impact payment performance and issue resolution by minimising disruptions and improving the overall reliability of payments flow.
Key Responsibilities:
* Process customer and payment system requests via the Jira helpdesk and email.
* Monitor and maintain the stability of payment systems.
* Work directly with payment systems.
* Analyse payment-related incidents, identify recurring patterns, and prepare corresponding reports.
* Collaborate with internal teams (2nd Line Support, Finance, Account Managers, B2C, etc.).
* Work on a 2/2 shift schedule (12-hour shifts, including 2–4 night shifts per month).
Required Experience:
* Higher or incomplete higher education (preferably with a technical background).
* English proficiency at B2 level or higher.
* Russian proficiency at C1 level or higher.
* Experience working with payment systems is preferred.
* Hands-on experience providing support via a helpdesk system is desirable.
* Background in technical support (1st or 2nd line) will be an advantage.
* Basic knowledge of web architecture will be a plus.
Our Benefits:
* Full-time remote work opportunities and flexible working hours
* Private insurance
* Additional 1 Day Off per calendar year
* Sports program compensation
* Comprehensive Mental Health Programme
* Free online English lessons with a native speaker
* Generous referral program
* Training, internal workshops, and participation in international professional conferences and corporate events

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