PRIVACY POLICY (PERSONAL INFORMATION PROCESSING POLICY)

VEONGEN.AI

Effective Date: January 12, 2026

Version: 1.0

This Privacy Policy explains how LW305 LLC (“Company,” “we,” “us,” “our”) collects, uses, discloses, and protects information about users (“you,” “User”) when you access or use veongen.ai and any related web application, account features, and services (collectively, the “Service”).

1. SCOPE AND KEY TERMS

1.1 Scope

This Privacy Policy applies to information we collect when you:

visit or use the website and web application,
create or use an account,
upload content or submit prompts,
purchase credits or subscribe,
contact support, or
otherwise interact with the Service.

1.2 Key Terms

Personal Information means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked with you (as defined by applicable law).
Input means any images, videos, text prompts, or other materials you submit.
Output means any generated or processed content returned by the Service (e.g., images, videos).
AI Providers means third-party services that process Inputs and prompts to generate Outputs.
Service Providers means vendors we use to run the Service (hosting, storage, analytics, customer support tools, security, etc.).

2. INFORMATION WE COLLECT

We collect information that you provide, information collected automatically, and information from third parties.

2.1 Information You Provide

Account and contact information

Email address (including for receipts, account, and support)
Any information you provide in support requests

Content

Inputs you upload (images/videos/files)
Prompts and other text you submit
Outputs you receive (may be stored temporarily as described below)

Purchase and subscription information (limited)

Transaction metadata such as purchase amount, currency, time, status, and payment identifiers
We do not collect or store full payment card numbers in our systems when payments are processed by third-party processors

2.2 Information We Collect Automatically

Device and usage data

IP address (or approximate location derived from IP)
Browser type, device identifiers, operating system, user agent
Pages viewed, features used, timestamps, referring URLs
Log data (errors, performance metrics, fraud/security signals)

Cookies and similar technologies

Cookies, local storage, pixels, and similar technologies used for session management, preferences, security, and analytics

2.3 Information From Third Parties

Payment processors provide confirmation and limited transaction details (e.g., status, charge ID)
Infrastructure providers (hosting/CDN/security) may provide security logs and performance data

3. BIOMETRIC AND SENSITIVE INFORMATION

If you upload images or videos that can identify a person (e.g., a face), those materials may be considered biometric or sensitive information under some laws.

You are responsible for ensuring you have all required rights and consents to upload and process such materials (including consent from any person depicted, where required).
We process such data only to provide the Service (i.e., to generate or transform content) and to maintain security and prevent abuse.

We do not intentionally use biometric data to identify you as a specific person. We do not sell biometric information.

4. HOW WE USE INFORMATION

We use information to:

4.1 Provide and operate the Service

Create and manage accounts
Process Inputs and prompts and deliver Outputs
Provide credits, subscriptions, usage tracking, and receipts

4.2 Maintain safety, integrity, and security

Prevent fraud, abuse, and unauthorized access
Investigate incidents and enforce our Terms

4.3 Customer support and communications

Respond to requests, disputes, and refund inquiries
Send service-related messages (e.g., confirmations, security notices, important updates)

4.4 Improve and develop the Service

Debug, monitor performance, analyze usage trends
Improve product experience and reliability

4.5 Marketing (where permitted)

Send product and promotional messages when you opt in or where otherwise allowed by law
You can opt out of marketing emails at any time via the unsubscribe link or by emailing us

5. HOW WE DISCLOSE INFORMATION

We may disclose information as follows:

5.1 AI Providers

To generate Outputs, we may transmit your Inputs and prompts to AI Providers. Their handling of your data is governed by their own policies. We do not control their retention or internal use.

5.2 Service Providers

We share information with Service Providers who help us operate the Service, such as:

Hosting, storage, CDN, and security vendors
Analytics and monitoring providers
Customer support tools
These vendors are permitted to use information only to provide services to us, subject to contractual protections.

5.3 Payment Processors

Payments are handled by third-party payment processors. We receive limited transaction details; card details are handled by the processor under their security standards.

5.4 Legal, safety, and compliance

We may disclose information to comply with law, respond to lawful requests, protect rights and safety, investigate fraud, or enforce our Terms.

5.5 Business transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction.

6. DATA RETENTION

6.1 Content retention

Inputs, Outputs, and related generation metadata may be stored on our systems for up to 7 days, then deleted or anonymized as part of routine operations, unless longer retention is required for legal compliance, security, or dispute resolution.

6.2 Account and transaction records

We may retain account data and transaction metadata longer as necessary for business operations, legal compliance, accounting, tax, and dispute resolution.

6.3 Logs

Security and technical logs are retained for a reasonable period to maintain security, prevent abuse, and troubleshoot.

7. INTERNATIONAL DATA TRANSFERS

We are based in the United States. The Service may involve processing or storage in the U.S. and other countries where our Service Providers or AI Providers operate. By using the Service, you understand your information may be transferred and processed outside your state or country.

8. SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect information (such as encryption in transit via HTTPS/TLS, access controls, monitoring, and security tooling). However, no system is 100% secure, and we cannot guarantee absolute security.

9. YOUR PRIVACY RIGHTS (UNITED STATES)

Depending on your state of residence, you may have certain rights under applicable privacy laws (including, for example, California, Virginia, Colorado, Connecticut, and others).

These may include the right to:

Access the personal information we collected about you
Delete personal information (subject to legal exceptions)
Correct inaccurate personal information
Obtain a copy of your personal information (data portability)
Opt out of certain processing such as targeted advertising (where applicable by law)
Opt out of “sale” or “sharing” of personal information (as defined by some laws)

We do not sell personal information for money.

Some privacy laws define “share” broadly (e.g., for cross-context behavioral advertising). We aim to configure our analytics/ads, if any, to avoid “sale/sharing” where possible. If you want to opt out of targeted advertising-related processing, email us.

9.2 How to exercise your rights

Email lightweight305@gmail.com with the subject: “Privacy Request” and include:

the email associated with your account (if any),
a description of your request (access/deletion/correction/portability/opt-out),
any details needed to verify your identity.

We may request additional information to verify your identity and protect against fraud. Authorized agents (where allowed) must provide proof of authorization.

9.3 Appeals (where required)

If your state law provides an appeals process and we deny your request, you may appeal by replying to our decision email with “Appeal” in the subject line.

10. COOKIES AND TRACKING CONTROLS

We use cookies and similar technologies for:

authentication and session management,
preferences and functionality,
security and fraud prevention,
analytics and performance measurement.

You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.

Global Privacy Control (GPC): Where legally required, we will treat GPC signals as an opt-out of certain processing (such as sale/sharing) to the extent applicable.

11. CHILDREN’S PRIVACY

The Service is not intended for children under 13 (and not intended for minors). We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us at levlightweight305@gmail.com and we will take appropriate steps.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will post the updated version on the Service with a new effective date. Continued use after the effective date means you accept the updated policy.

13. CONTACT

LW305 LLC / Maxim Levkovskiy

1050 BRICKELL AVE, APT 1410

MIAMI, FL 33131, USA

Email: lightweight305@gmail.com