Operations Manager

Company: Prosana

ight now, every operational question in this business lands on one desk. Supplier issues, stock levels, CS escalations, onboarding, daily P&L, and the DMs that don't have a clear home yet: all of it. This role is the answer to that.
It's a senior ops position at a scaling DTC health and wellness brand, and the scope is real: take over the full operational machine, build the systems that don't exist yet, and make sure a Q4 with serious revenue targets runs without friction. No existing ops layer to step into. Just a business that's growing fast and needs someone who can match that pace and own what comes with it.
This is a fully remote, full-time role.
WHAT'S IN IT FOR YOU
* Performance bonus tied to fulfillment SLAs, zero stockouts, and clean Q4 execution
* Direct line to the founder with full operational authority to match
* Build the ops function from the ground up, with no inherited bureaucracy to work around
* Clear growth path toward Head of Ops or Integrator-COO as the business scales
* Fully remote setup, work from wherever you do your best editing
* Async-first setup judged entirely on output, not hours
WHAT YOU'RE GETTING INTO
* Own supplier and fulfillment end to end: the China agent, the US 3PL (Inspire transition), stock levels, reorder timing, and Q4 inventory readiness
* Take over the daily P&L, admin, and invoicing that currently sits with the founder
* Write and maintain the SOPs that don't exist yet, starting with fulfillment, reorder process, CS escalation, and new-hire onboarding
* Become the central routing point for the team so questions and DMs stop landing on the founder
* Oversee CS and order-issue resolution, keeping Trustpilot and customer satisfaction stable as volume grows
* Hire and manage a VA beneath you for personal and admin tasks
* Use AI tooling actively: Claude Code, True Gradient for stock analysis, and whatever else keeps the operation running faster and smarter
* Identify workflow inefficiencies across the business and bring solutions, not just observations
WHO YOU ARE
* You have proven experience as an Operations Manager at a DTC or ecommerce brand at multi-7 or 8-figure scale, with direct ownership of supplier and fulfillment
* You've run inventory and demand forecasting through a Q4 peak and know what it takes to keep stock levels healthy under pressure
* You've worked with an overseas supply chain before and understand how that coordination actually works in practice
* You've built SOPs and onboarding processes where none existed before
* You're proficient across the operational toolstack: Shopify, 3PL coordination, Notion or ClickUp, Google Sheets, Triple Whale, and a CS helpdesk
* You're genuinely AI-fluent, comfortable with Claude Code, True Gradient, and building workflows around AI tools
* You operate independently and take ownership of outcomes without waiting to be told what to do

apply