Onboarding Specialist

Company: Club Feast

Restaurant Onboarding
Build the restaurant network powering a fast-growing food-tech compan
y
About Club Fea
stAt Club Feast, we’re redefining how companies experience food. We partner with top local restaurants to deliver high-quality meals efficiently and at scale for corporate clients across the U.
S.Backed by leading investors and founded by experienced operators in the tech and hospitality space, Club Feast is a high-growth startup transforming how restaurants access consistent deman
d.We move fast, operate remotely, and give real ownership to people who want to make an impact in real-world operation
s.
About the R
oleWe’re looking for a Restaurant Partnerships Associate – Supply & Onboarding to join our core operations te
am.This role focuses on bringing new restaurant partners into the platform and ensuring a smooth onboarding experience from initial contact through activati
on.You will work closely with operations, restaurant teams, and internal stakeholders to make sure restaurants are properly set up, trained, and ready to fulfill orders successful
ly.This is an execution-heavy, structured role ideal for someone who enjoys organizing processes, working with business owners, and making sure things run smoothly end-to-e
nd.
What You’l
l DoRestaurant Onboarding & Activa
* tionGuide restaurant partners through the onboarding process step-by-
* stepCollect and validate required information to set up restaurant acco
* untsCoordinate onboarding timelines and ensure smooth activa
* tionSupport restaurants in getting fully operational on the plat
* formEnsure all onboarding steps are completed accurately and on
timeRestaurant Coordina
* tionCommunicate with restaurant owners and managers to gather operational det
* ailsProvide clear instructions and support throughout s
* etupAnswer questions and ensure restaurants understand how the platform w
* orksMaintain consistent follow-ups to keep onboarding on t
rackPipeline & Trac
* kingManage restaurant onboarding pipeline using CRM tools (HubSpot or simi
* lar)Track progress of each partner from initial contact to activa
* tionKeep records updated and organized across sys
* temsEnsure smooth handoff to internal teams once onboarding is comp
leteCross-Functional Collabora
* tionWork closely with operations, driver engagement, and account t
* eamsShare updates and insights to improve onboarding workf
* lowsHelp identify friction points in the onboarding pro
* cessContribute to improving internal processes and documenta
tionWho You
* Are2+ years of experience in operations, account coordination, customer success, or similar r
* olesHighly organized and detail-orie
* ntedStrong communicator who is comfortable speaking with business ow
* nersComfortable working with structured processes and checkl
* istsAble to manage multiple onboarding tasks at
* onceCalm, consistent, and reliable under pres
* sureExperienced with CRM tools (HubSpot prefer
* red)Background in hospitality, food service, SaaS, or marketplace operations is a
* plusBased in LATAM, Philippines, South Africa, or similar remote talent hubs prefe
rredWhy Join Club F
* eastHigh-ownership role with direct impact on restaurant gr
* owthWork closely with operations and leadership t
* eamsRemote-first environment with global expo
* sureOpportunity to grow into broader operations or partnerships r
* olesBe part of a fast-scaling, mission-driven sta
rtupWhat Success Looks
* LikeRestaurants are successfully onboarded without fric
* tionHigh completion rate from onboarding to activa
* tionClean, accurate CRM pipe
* lineStrong communication with restaurant part
* nersContinuous improvement in onboarding effici
ency

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