Олег Пономаренко

Date of birth: October 4,1994

Location: Kharkiv

Phone number(s): 0989461329

remote

Customer Support Specialist

Summary $380

Professional PC User.

Fast typing.

Knowledge of Internet, social networks.

MS Office, Adobe Photoshop at normal level.

Communicable.

Large game experience.

Experience

Customer Support Specialist

Mar 2017 - Oct 2017 (8 months)

Supsystic

Responsibilities:

-Answering tickets in Zendesk.

-Testing WordPress plugins to find incompatibilities.

-Creating tasks in Gitlab.

-Answers at WordPress forum.

-Creating articles-instructions.

Education

Kharkiv National University of Radioelectronics (Kharkiv)

End date 2016

Computer Engineering and Control Faculty

Language skills

English - upper intermediate

Russian - native

Ukrainian - fluent

Additional Information

Personal qualities

Ability to work with large amount of data and to absorb new information fast.

Reliable.

Sociable.

Can create understandable instructions for customers.

Passion for video games.

Normal knowledge of PC hardware.

Can consider the possibility of full-time work with normal schedules (without night shifts).

Not looking for customer support with phone calls.

Hobbies and interests

Started to learn C# and Game design.

Drawing

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