OTA Growth & Distribution Specialist

Company: Club Joy

Club Joy is looking for someone who knows how to turn great experiences into high-performing OTA listings.
We organize creative and artisanal experiences across Italy.
Glassblowing with masters in Murano. Espresso workshops with top coffeliers. Pasta making with Michelin-starred chefs.
We are already present on platforms including GetYourGuide, Viator, Booking.com and Airbnb Experiences.
Now we are looking for someone who can take full ownership of these channels and help us significantly increase bookings.
→ What you will do
You will manage and optimize Club Joy’s presence across our main OTA channels.
You will be responsible for the entire process, from publishing new experiences to improving the commercial performance of existing listings.
You will:
- create, publish and continuously improve listings across GetYourGuide, Viator, Booking.com and Airbnb Experiences
- optimize titles, descriptions, images, categories, keywords, itineraries, inclusions, options and pricing
- ensure that availability, cancellation policies and operational information are always accurate
- identify why certain experiences are performing and why others are not
- monitor views, conversion rates, bookings, cancellations, reviews and revenue by channel
- test improvements and turn performance data into concrete actions
- manage relationships with OTA account managers and proactively identify new opportunities
- coordinate with our experience, operations and content teams to collect everything needed to create exceptional listings
- stay updated on changes to OTA policies, algorithms, tools and best practices
- build simple and clear reporting to show what is working, what is not and what should happen next
→ What success looks like
During your first months, we expect you to:
- review and optimize all priority Club Joy listings
- create clear quality standards for every new listing
- identify the main opportunities and problems across each OTA
- build a simple performance dashboard and action plan
- significantly improve bookings and conversion across our portfolio
→ We are looking for someone who:
- has at least two or three years of direct experience managing OTA listings
- has worked hands-on with GetYourGuide, Viator, Booking.com
- can demonstrate concrete examples of listings or portfolios they have improved
- understands how content, pricing, availability, reviews and ranking affect conversion
- is analytical but also highly operational
- writes excellent commercial copy in English
- is precise and notices details other people miss
- works autonomously and does not need to be chased
- proactively proposes solutions and experiments
- knows how to build constructive relationships with OTA account managers
Experience with channel managers, booking systems or tools such as Bókun, BookingKit or similar platforms is a plus.
The ability to use AI tools to improve content, analysis and repetitive workflows is also highly valued.
→ What we offer
- A continuous part-time collaboration
- Remote work, with access to our office in central Milan whenever you want
- Direct collaboration with the founders and Club Joy’s operations and experience teams
- High ownership and the opportunity to build our OTA strategy and processes
- Compensation based on experience, availability and scope of responsibility
- Collaboration preferably through a VAT-registered freelance arrangement, although we are open to evaluating the right structure for the right person
If you know how to make OTA listings perform and want to help bring exceptional Italian experiences to the world, we would love to hear from you.
Please include examples of OTA accounts, listings or portfolios you have directly managed and the results you helped generate.
If the position is closed, please still try to send you cv at hello@clubjoy.it.

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