OSONSERVICE+ Privacy Policy

OSONSERVICE+

Last Updated: October 6, 2026

OSONSERVICE+ ("the App", "we", "us") connects clients who need home repair and maintenance services with independent and partner service specialists ("masters") in Uzbekistan. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

Account information. When you register, we collect your name, phone number, and preferred language. If you sign in through Telegram, we also receive your Telegram user ID and username.

Location information. With your permission, we collect your location to match clients with nearby masters and to show distances on the map. You can disable location access at any time in your device settings; the App will continue to work using the region/district you select manually.

Photos and files. You may upload photos to describe a service request (e.g., a broken appliance) or a payment receipt (for master balance top-ups). These images are stored to process your request and are visible only to the relevant specialist or our support/admin staff.

Service and order history. We keep a record of the requests you create or accept, including status, price, ratings, and any comments, so you and the other party can track progress and so we can resolve disputes if needed.

Balance and payment records. For masters, we keep a record of account balance, commission deductions, and submitted top-up receipts. OSONSERVICE+ does not process card payments or store card details inside the App; top-ups are reviewed manually by our staff.

Support and chat messages. Messages you send through the App's Telegram bot, including to and from our support team, are logged so we can provide support, investigate complaints, and maintain service quality and safety.

Device and technical data. We collect basic technical data (device type, app version, push-notification token) needed to deliver notifications and keep the App working correctly.

2. How We Use Your Information

We use the information above to:

create and manage your account;
match clients with suitable masters based on service type and location;
send order, dispatch, and status notifications;
provide customer support and respond to complaints;
detect misuse, fraud, or safety issues;
improve and maintain the App's features and performance.

We do not sell your personal information.

We share information only in the following cases:

With the other party to a service request — e.g., a client's name, phone number, and approximate location are shared with the master assigned to their order, and vice versa, solely to complete the service.
With service providers who help us operate the App, under confidentiality obligations:
— Telegram — for account sign-in, delivering one-time login codes, and message delivery.
— An SMS provider (such as Eskiz) — for sending one-time verification codes (OTP) by SMS when a code cannot be delivered through Telegram.
— Google Firebase Cloud Messaging — for delivering push notifications.
When required by law, to comply with a legal obligation, court order, or government request.

We do not share your information with advertisers or data brokers.

4. Your Choices and Rights

Location, camera, and photo-library permissions are optional and can be changed at any time in your device settings.
You may request access to, correction of, or deletion of your personal data by contacting us (see Section 10).
If you no longer wish to use the App, you may delete your account as described in Section 6.

5. Data Retention

We retain your information for as long as your account is active, or as needed to provide the service, resolve disputes, enforce our agreements, and comply with legal obligations. When data is no longer needed for these purposes, we delete or anonymize it.

6. Account Deletion

You can delete your account at any time directly in the App: open Profile and tap Delete account ("Hisobni o'chirish" / «Удалить аккаунт»), then confirm. This is available on both the client and the master profile; deleting from either one deletes your whole account, including both roles. Deletion is permanent and cannot be undone. You will be signed out on your device, and you cannot sign back in to the deleted account — to use the App again, you will need to register a new account.

An account cannot be deleted while it has an unfinished service request, or, for masters, while money remains on the account balance. In that case the App will tell you why. Complete or cancel the request, or contact our support team about your balance, and then try again.

You can also request deletion of your account by contacting us at the email address in Section 10. We will process your request and delete your data within 30 days.

In both cases, we may keep records we are required to retain for legal, accounting, or dispute-resolution purposes (such as completed order records needed for financial reporting), only for as long as legally required.

7. Children's Privacy

OSONSERVICE+ is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

8. Security

We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new "Last Updated" date. Continued use of the App after changes take effect means you accept the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at:

Email: info@codeplay.uz