Network Fault Management Service

TCTS Technical Assistance Centre (TAC) acts as a Level 3 NOC takes care of very complex and critical network related issues escalated by L2 NOCs. It can be related to the crucial backbone networks or cross functional networks like Transmission, IP, Core Network and Wireless. It requires high levels of experience and expertise in the telecom domain. L3 NOC ensures analysis of critical problems, execution of complex troubleshooting, communication with site technicians & other NOCs and problem tracking through resolution. TAC consists of highly skilled multi-domain, multi-vendor experts equipped with industry-recognized certifications.

Network Fault Management Service

TCTS provides Network Fault Management through NOC function and takes care of all network related faults that get automatically registered in the fault management system. Usually the fault management process creates tickets based on the alarm observed during proactive network monitoring. The criticality of faults is assessed (based on customer service impact), categorized and treated according to customer specifications. This process also coordinates with the cross-functional team for workaround and permanent resolution of network faults.

Along with the technical skills, Network Operation Engineers requires analytical skills, leadership, and organizational skills.

Infrastructure Monitoring Service

TCTS Infrastructure Monitoring service provides Incident management and monitoring services for providing managed server, managed load balancer, managed backup and managed security for network infrastructure. This team proactively monitors uptime and availability of infrastructure elements in customer's network.