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You may have heard about heat pumps — or maybe you’re wondering if one is right for your home. Heat pumps work like all-in-one cooling and heating systems, powered by electricity without the use of natural gas. During summer months, heat pumps function like air conditioners, removing heat from inside your home and moving it outdoors. In colder months, heat pumps collect heat from the air outside and transfer it inside.
The result? Effective temperature and humidity control, efficient energy usage, and perfect air for you and your family. You end up feeling great and doing your part to help the environment because electricity is often produced using processes that reduce greenhouse gas emissions. Using a heat pump to heat and cool your home eliminates the need for natural gas.
Lennox has created the SL25XPV cold climate heat pump with Lennox TruHeat that provides a greater amount of heat compared to traditional heat pumps. This means you can expect warmth similar to a traditional gas furnace with our cold climate heat pump, thanks to advancements in technology that allow heat pumps to provide effective, comfortable heat at lower temperatures than previously possible. The U.S. Department of Energy recently recognized Lennox as first in the industry to develop a next-generation electric heat pump that can more effectively heat homes in northern climates relative to today’s models.
You can also opt for a dual-fuel system which pairs a heat pump with a furnace. The system works by using the heat pump to heat your home when the weather is just a little cold. But when it gets very cold, usually around 35°F/2°C, the system optimizes efficiency by shifting to the furnace to heat your home. A dual-fuel system allows homeowners to get the energy savings and environmental benefits of heat pumps for most of the year.
If you’re not familiar with heat pumps, you can contact your preferred Lennox ® dealer to walk you through your options.
Good for Your Comfort, Good for the Planet
The U.S. Department of Energy is leading industries toward clean energy technology and reducing carbon emissions with a goal to reach net-zero carbon emissions by 2050. States like California and New York have already rolled out policies to switch from fossil fuel-based heating to heat pumps. Some households may even be eligible for rebates that may top $6,000, according to the Center for American Progress, a public policy and research advocacy organization. The Huffington Post reports that new legislation is also being introduced in Congress to encourage the adoption of heat pumps with additional federal incentives.
But, you don’t have to be an expert in environmental policies. Lennox is on the forefront of many environmental initiatives. Already a leader in efficiency, Lennox recently set targets approved by the Science Based Targets Initiative (SBTi) to reduce its greenhouse gas emissions. By 2034, Lennox has committed to reducing its Scope 1 and 2 greenhouse gas emissions, which come mostly from electricity and refrigerant use, by 37.5 percent. Lennox also commits to reducing its Scope 3 emissions, which are due to the electricity and natural gas required to use Lennox ® products, by 30 percent.
When you choose a Lennox ® heat pump, you’re getting an industry-leading solution that’s packed with comfort-enhancing advantages. We’re talking quiet operation and precise temperature control that create an efficient, electric alternative for both heating and cooling your home.
Just like you may update your home with a fresh coat of paint or a new piece of furniture, getting a Lennox ® heat pump can keep your home more energy efficient. In fact, Lennox ® products can make your home downright innovative.
BobVilla.com recognized Lennox for representing the “best innovations and most interesting products for homeowners” in its article, “The 10 Coolest Things We Saw at the 2022 International Builders’ Show.”
You can count on Lennox to continue evolving its product line in 2022 and moving full speed ahead on environmental sustainability.
Find out which type of heat pump is most effective for your climate. Visit Lennox.com/locate to find a preferred Lennox ® dealer near you.
It's also easy to find an expert Lennox ® dealer who can help you make the most of your HVAC system.
Find a Lennox ® Dealer Near You.
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It’s important that central air conditioners be maintained in good working condition, especially since supply chain issues and rising demand might mean a lengthy delay before a repair can be made or a new installation becomes available.
But an analysis of online reviews on ConsumerAffairs and other online forums reveals a pattern of issues with some models of Lennox residential central air conditioner units. The most common problem cited is the presence of leaks in evaporator coils.
A central air conditioner works by drawing warm air through a home’s ductwork and across an evaporator coil that is filled with coolant. This removes the heat from the air before returning it to the ducts. Kira, of Spring Hill, Fla., uses her air conditioner system all year round. She told us that she replaced her air conditioner with a Lennox model in 2018.
She said the unit was problematic from the start, requiring annual service that usually came in the form of a hot water flush to get rid of mildew and keep the system running. The unit apparently stopped working again last December, so Kira called her regular service provider.
“We expected another flush was needed and called the guy out to do the usual work,” Kira wrote in a ConsumerAffairs review. “Except this time, he said the coolant was low and we likely had a leak. We paid the $250 to have him check just to confirm that yes, we needed a new coil at a whopping $1,600 cost!”
Kira said the new part was covered under the company’s warranty, but she said the service technician told her she still had to pay $1,600 for labor to have it installed. “I'm livid that a 4-year-old AC unit has major parts breaking when I haven't even finished paying it off,” she wrote.
Jeffrey, of Spring, Texas, told us that he also had to replace the coil on his unit last summer because it was leaking. He said the unit was only installed in 2019.
“Called different service company -- was told coil indeed needed to be replaced -- 2 years in service,” Jeffrey said.
ConsumerAffairs contacted Lennox’s media relations department with a request for comment on these issues. The company did not respond to a request for comment on the issue by the time of this article’s publication.
Michael Clarke, the founder of a home services app called Pulled , told us he is familiar with the issue that consumers have reported. He said the problem comes down to the tubing that Lennox uses.
“Lennox uses uncoated copper tubing inside their systems, while most other manufacturers have switched to aluminum coils,” Clarke told ConsumerAffairs. “Because the copper tubing used today is so much thinner than years ago due to cost-cutting from competition, the coils fail much faster and oftentimes the air conditioner units stop blowing cold air.”
Clarke confirmed that consumers will probably need to pay an expensive bill if their coil fails. He said certain failures require the entire coil system to be replaced, which can cost upwards of $1,400.
Issues related to Lennox units are well-documented and have already been tied to one massive legal settlement. In late 2015, the company settled a class-action lawsuit (Thomas v. Lennox) for $1,250,000, with payments made to consumers who “purchased on or after October 29, 2007 through July 9, 2015 at least one uncoated copper tube Lennox brand, Aire-Flo brand, Armstrong Air brand, AirEase brand, Concord brand, or Ducane brand evaporator coil.”
Unfortunately, consumers who weren’t aware of the lawsuit continued to hire Lennox to install systems that they eventually had trouble with. Yulia, of Gardena, Calif., told us back in 2019 that she had a hard time working with Lennox to resolve her issues.
“We purchased a Lennox system about 3 years ago not knowing that there's a class action suit against them. Our system has a faulty evaporator coil unit that leaks. But it's been a real pain to get Lennox to do the right thing. They've been extremely evasive, irresponsible, and frustrating to deal with. Their product is obviously inferior and unreliable,” Yulia said.
“They cut corners to boost their profit margin by reducing the wall thickness of the copper tubing. And this contributed to the premature failure of the system. As long as I live I would never allow myself and everyone in my family to spend money on Lennox ever again.”
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Mark Huffman has been a consumer news reporter for ConsumerAffairs since 2004. He covers real estate, gas prices and the economy and has reported extensively on negative-option sales. He was previously an Associated Press reporter and editor in Washington, D.C., a correspondent for Westwoood One Radio Networks and Marketwatch.
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Lennox has some of the most energy-efficient HVAC products on the market, making it a strong contender for homeowners concerned with saving money on their utility bills. With over 6,000 independent dealers and installers, Lennox HVAC systems combine years of experience, superior quality control, and comprehensive warranty policies. Most Lennox HVAC products have an ENERGY STAR® rating, which means superior energy savings on most of their product lines. With nationwide installation availability and 10-year warranties on most products, Lennox is one of the best HVAC companies in our ratings.
Lennox has been part of the HVAC industry since 1895 when founder Dave Lennox introduced the first riveted-steel furnace. Since then, Lennox has built a reputation for offering some of the most energy-efficient air conditioners, heat pumps and furnaces. The Texas-based company also manufacturers boilers, garage heaters, thermostats, indoor air quality systems and air handlers.
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