National Disability Insurance Scheme Workforce Plan – Priority Actions 

National Disability Insurance Scheme Workforce Plan – Priority Actions 



National Disability Insurance Scheme


NDIS has developed a National Workforce Plan 2021-2025. This national plan for the NDIS support workers outlines the NDIS commitment towards 

A more capable NDIS workforce

Fulfilling and supporting NDIS participant’s needs

Complying with industrial standards

Actively responding to all stakeholders 

The aim of this plan is to make sure that the NDIS participants get the required care and support. For this, it aims to ensure that the care and support market, as well as the workforce, is capable, skilled, and sufficient. 

The care and support sector is one of the largest and fastest-growing ones in Australia. This industrial growth is greatly being driven by the rapid extensions taking place in NDIS participants, aged people, and veteran’s numbers. This increase in number is increasing the demand for care and support. 

National Disability Insurance Scheme’s Plan is to attract workers with the necessary skills, attributes, and values. All this while ensuring the provision of training and development opportunities to the existing workers. This plan intends to benefit not only the participants but also service providers, workers, and the broader community. 

How will the plan help? 

The plan will support everyone by ensuring: 

The NDIs participants have access to higher quality support and also enhanced continuity of support. 

The workforce will be befitting from enhanced training and easy access to professional and personal development opportunities. 

The service providers will benefit from enhanced regulations across the sector. As well as more market demand that aims to drive innovation. 

There are 16 initiatives incorporated in the plan that will promote workforce growth in NDIS. It also aims to support the complementary workforce measures in aged care by putting the initiatives into 3 priorities. 

Priority Actions in NDIS Workforce plan: 

A total of sixteen initiatives will be implemented by the Australian Government. These initiatives will provide support for building a responsive and capable workforce. All these 16 initiatives are divided into 2 priority lists. These are: 

Priority 1: 

Improving community understanding of the benefits of working in the care and support sector. And strengthening entry pathways for suitable workers to enter the sector

Initiatives: 

Promoting opportunities in the care and support sector

Developing a simple and accessible online tool for job seekers to self-assess their suitability for new roles based on values, attributes, skills, and experience

Improving the effectiveness of jobs boards to match job seekers to vacancies in the sector

Leveraging employment programs to ensure suitable job seekers can find work in the sector

Better connecting NDIS and care and support providers to employment and training providers and workers

Priority 2: 

Providing necessary training and support to the NDIS workforce

Initiatives: 

Developing micro-credentials. And also updating nationally recognized training to improve the quality of support and enhance career pathways 

Working with the sector to establish a skills passport

Supporting the sector to develop a Care and Support Worker Professional Network

Supporting the sector to grow the number of traineeships and student placements. Ensuring to work closely with educational institutions and professional bodies

Priority 3: 

Reducing red tape, facilitating new service models and innovation. Providing more market information about business opportunities in the care and support sector

Initiatives: 

Enhancing alignment of provider regulation and worker screening across the sector

Ensuring continuous improvement in NDIS pricing approaches  

Providing market demand information across the sector to help delineate new business opportunities

Supporting the participants to find more of the services and supports they need online

Exploring options to support allied health professionals to work alongside allied health assistants and support workers to increase capacity to respond to the needs of NDIS participants 

Enabling allied health professionals in rural and remote areas to access professional support via telehealth

Helping to build the ATSI community-controlled sector to enhance culturally safe NDIS services




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