Natalie Russ

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natalieruss@yahoo.com | 916-873-7332 | Boise ID, U.S.A
Credit.Com | Sales Coach | Feb 2020-Present
Progrexion | Senior Sales Trainer | April 2019-June 2019
Credit.com | Assistant to the Director | February 2019-April 2019
Progrexion | Sales Trainer | May 2015-January 2019

Copyright © Natalie Russ 2021. All Rights Reserved.


Contact : natalieruss@yahoo.com | 916-873-7332 | Boise ID, U.S.A

Experienced Sales Trainer with a demonstrated history of working in the financial services industry. Skilled in Reporting and Analytics, Customer Service, and team development.
Leading a team of 20 agents to success. Specifically through giving constructive feedback while balancing an enjoyable work setting.
Notable accomplishments:
Creating & Maintaining a remote New Hire Mentor program
Creating and leading a remote manager in training program

Lead and developed a team of 8 sales trainer to exceed the company’s expectations for profitability and growth
Notable accomplishments:
Developed the current Credit.com Compliance program
Implemented the Progrexion insourcing training program

Reported directly to the Training director, and Site directors to better the Credit.com training program and skill up all current trainers located across the US
Notable Accomplishments:
Redesigned and managed out of date third party accounts
The main communicator to all Credit.com sites with upcoming changes. Lead the implementation processes on these changes
Welcome and developed new agents to the company. Was the face of the sites organization for the first 4 weeks of training then provided support after the team graduated.
Notable Accomplishments:
Spearheaded the Sales Academy training pilot with training over 20 new hires in a 1-month
period and achieving 110% attainment on goals
Appointed as the liaison between recruiting, operations, and training to increase communication
and understanding between each organization
> Western Governors University | BS | Business Management | Human Resource Management


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