Naked Delivery Date

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If you are unhappy with your Naked Dresses purchase, returns and exchanges are accepted within 14 days of receipt of your order.
Please fill out the form included in your parcel and send it back along with your item. We cannot process your refund/exchange without this. Late returns cannot be accepted and will be returned to you. 
The item(s) must be returned to us in its original condition and packaging with any enclosed documentation & tags. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed and your item will be sent back to you.
If you wish to exchange your item for a different size/style, simply fill in the form sent to you and return the item(s) to us in their original condition within 14 days. Naked Dresses will not charge any shipping costs for exchanges. 
ROYAL MAIL PRE-PAID UK RETURNS LABEL
Use our pre-paid UK only returns system securely and easily for a flat rate of £3.99. You have up to 14 days from receipt of goods to return your items, by simply downloading a QR code onto your phone, or if you prefer, printing off a returns label, before dropping your package(s) into your local Post Office. If you choose to use our service, we will deduct the flat rate fee above from your refund.
1: Ensure you are within the 14 day return period and that your item(s) are unworn, unwashed and undamaged with all tags intact. 
2: Fill out the returns form which arrived with your parcel. Click here to go to the returns portal where you can create a returns QR code or label. Don't worry if you do not have a printer, simply show your QR code from your phone to the post office and they will create the label for you.
3: Take your package(s) to your nearest Post Office or Royal Mail Delivery Centre. Remember to retain a proof of postage receipt. Naked Dresses does not accept responsibility for the loss of any parcels when this service is used.
You can track your return at any point by entering your reference number at the Royal Mail Returns Portal (www.royalmail.com/track-your-item)
Once you have received email notification of your refund please allow 5-9 days for funds to clear into your bank.
Click Here for the link to the returns form to include in your parcel (excludes Tania Olsen, Sofia The Label & Derma Department orders.)
DHL INTERNATIONAL RETURNS SERVICE (USA CUSTOMERS ONLY)
We can arrange for DHL to collect your parcels from you for a flat rate fee of $49. Please email us at customercare@nakeddresses.com if you wish to start this process. 
If you choose to use your own return method please see our UK return address below:
Naked Dresses - Allegro Logistics
Unit 3, Blackfriars Road
Nailsea
North Somerset 
BS48 4DJ 
United Kingdom 
The same returns policy applies for international returns. All international returns must be labelled 'RETURNED GOODS' to ensure we are not charged any duties and taxes upon receiving your return. If we incur any customs/duties from returned goods this will be deducted from your refund. 
TANIA OLSEN, SOFIA THE LABEL & DERMA DEPARTMENT RETURNS
Please fill out the form included in your parcel and send it back directly within 14 days of receipt to the brand warehouse along with your item. Once returned by you, please email customercare@nakeddresses.com detailing your order number, return tracking number and courier so we can keep an eye on your return. 
Please ensure these returns/exchanges are marked 'returned goods.' Any items received after the 14 days will not be accepted and returned back to sender.
FAULTY GARMENT / WRONG ITEM RECIEVED

If the item you received is faulty or the incorrect order has been received, please contact customercare@nakeddresses.com quoting your name, order number, details of the product and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item only to return it to us.
All sale / discounted items are return for gift card only. Your gift card will be issued via email once the item/s have been received back in original condition.
Order cancellations must be made by email within 24 hours of placing your order. If however, your order has already been processed, you will need to return it to us after it has been delivered.
You will be responsible for paying for your own return/exchange shipping costs unless the item is faulty. We suggest using a fully tracked and traced service to ensure your return gets back to us safely. Gift cards are non-returnable. Once your refund has been processed please allow 5-9 working days for this to clear into your account. This returns policy does not affect your statutory rights.
Naked Dresses, Home of the Hottest Brands, brings you a carefully curated collection of high-end, on-trend labels, taking you from the red carpet to after party glam and everything in between.
Leave your email below for first access to new arrivals and exclusive discounts
We use cookies to give you the best experience on Naked Dresses. By using this site, you are accepting our Cookie Policy.
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If you are unhappy with your Naked Dresses purchase, returns and exchanges are accepted within 14 days of receipt of your order.
Please fill out the form included in your parcel and send it back along with your item. We cannot process your refund/exchange without this. Late returns cannot be accepted and will be returned to you. 
The item(s) must be returned to us in its original condition and packaging with any enclosed documentation & tags. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed and your item will be sent back to you.
If you wish to exchange your item for a different size/style, simply fill in the form sent to you and return the item(s) to us in their original condition within 14 days. Naked Dresses will not charge any shipping costs for exchanges. 
ROYAL MAIL PRE-PAID UK RETURNS LABEL
Use our pre-paid UK only returns system securely and easily for a flat rate of £3.99. You have up to 14 days from receipt of goods to return your items, by simply downloading a QR code onto your phone, or if you prefer, printing off a returns label, before dropping your package(s) into your local Post Office. If you choose to use our service, we will deduct the flat rate fee above from your refund.
1: Ensure you are within the 14 day return period and that your item(s) are unworn, unwashed and undamaged with all tags intact. 
2: Fill out the returns form which arrived with your parcel. Click here to go to the returns portal where you can create a returns QR code or label. Don't worry if you do not have a printer, simply show your QR code from your phone to the post office and they will create the label for you.
3: Take your package(s) to your nearest Post Office or Royal Mail Delivery Centre. Remember to retain a proof of postage receipt. Naked Dresses does not accept responsibility for the loss of any parcels when this service is used.
You can track your return at any point by entering your reference number at the Royal Mail Returns Portal (www.royalmail.com/track-your-item)
Once you have received email notification of your refund please allow 5-9 days for funds to clear into your bank.
Click Here for the link to the returns form to include in your parcel (excludes Tania Olsen, Sofia The Label & Derma Department orders.)
DHL INTERNATIONAL RETURNS SERVICE (USA CUSTOMERS ONLY)
We can arrange for DHL to collect your parcels from you for a flat rate fee of $49. Please email us at customercare@nakeddresses.com if you wish to start this process. 
If you choose to use your own return method please see our UK return address below:
Naked Dresses - Allegro Logistics
Unit 3, Blackfriars Road
Nailsea
North Somerset 
BS48 4DJ 
United Kingdom 
The same returns policy applies for international returns. All international returns must be labelled 'RETURNED GOODS' to ensure we are not charged any duties and taxes upon receiving your return. If we incur any customs/duties from returned goods this will be deducted from your refund. 
TANIA OLSEN, SOFIA THE LABEL & DERMA DEPARTMENT RETURNS
Please fill out the form included in your parcel and send it back directly within 14 days of receipt to the brand warehouse along with your item. Once returned by you, please email customercare@nakeddresses.com detailing your order number, return tracking number and courier so we can keep an eye on your return. 
Please ensure these returns/exchanges are marked 'returned goods.' Any items received after the 14 days will not be accepted and returned back to sender.
FAULTY GARMENT / WRONG ITEM RECIEVED

If the item you received is faulty or the incorrect order has been received, please contact customercare@nakeddresses.com quoting your name, order number, details of the product and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item only to return it to us.
All sale / discounted items are return for gift card only. Your gift card will be issued via email once the item/s have been received back in original condition.
Order cancellations must be made by email within 24 hours of placing your order. If however, your order has already been processed, you will need to return it to us after it has been delivered.
You will be responsible for paying for your own return/exchange shipping costs unless the item is faulty. We suggest using a fully tracked and traced service to ensure your return gets back to us safely. Gift cards are non-returnable. Once your refund has been processed please allow 5-9 working days for this to clear into your account. This returns policy does not affect your statutory rights.
Naked Dresses, Home of the Hottest Brands, brings you a carefully curated collection of high-end, on-trend labels, taking you from the red carpet to after party glam and everything in between.
Leave your email below for first access to new arrivals and exclusive discounts
We use cookies to give you the best experience on Naked Dresses. By using this site, you are accepting our Cookie Policy.

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Naked Delivery Date