Mistress Rebecca

Mistress Rebecca

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Create and promote branded videos, host live events and webinars, and more.
Host virtual town halls, onboard and train employees, collaborate efficiently.
Build a site and generate income from purchases, subscriptions, and courses.

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Create and promote branded videos, host live events and webinars, and more.
Host virtual town halls, onboard and train employees, collaborate efficiently.
Build a site and generate income from purchases, subscriptions, and courses.
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Career Objective Computer technician position utilizing training and experience in computer service and customer support. Technical Customer Service Specialist with the capacity to quickly learn and synthesize new networking technologies. Customer Service Representative focused on resolving user software inquiries across a variety of platforms seeking to bring outstanding technical knowledge to a rapidly growing startup.

• Delivered parts to auto mechanics and car dealers • Demonstrated professionalism and courtesy with customers at all times.

• Checking out customers and cleaning up the store on second shift. • Verified that all customers received receipts for their purchases. • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. • Answered customer telephone calls promptly and in an appropriate manner. • Determined customer needs by asking relevant…

• Checking out customers and cleaning up the store on second shift. • Verified that all customers received receipts for their purchases. • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. • Answered customer telephone calls promptly and in an appropriate manner. • Determined customer needs by asking relevant questions and listening actively to the responses. • Educated customers about the brand to incite excitement about the company’s mission and values. • Welcomed customers into the store and helped them locate items. • Alerted customers to upcoming sales events and promotions. • Handled all customer relations issues in a gracious manner and in accordance with company policies.

• Worked for Best Buy installing Electronics in people's houses. • Demonstrated professionalism and courtesy with customers at all times. • Calibrated and monitored devices following installation.

• Cooking the food for the customers • Placed clean dishes, utensils, and cooking equipment in storage areas • Prepared daily food items, and cooked simple foods and beverages • Stocked, organized, and cleaned kitchens and cooking utensils • Cooked foodstuffs according to menus, special dietary or nutritional restrictions, and numbers of portions • Ensured food was stored and cooked at correct temperature • Operated large-volume cooking equipment such as grills, deep-fat…

• Cooking the food for the customers • Placed clean dishes, utensils, and cooking equipment in storage areas • Prepared daily food items, and cooked simple foods and beverages • Stocked, organized, and cleaned kitchens and cooking utensils • Cooked foodstuffs according to menus, special dietary or nutritional restrictions, and numbers of portions • Ensured food was stored and cooked at correct temperature • Operated large-volume cooking equipment such as grills, deep-fat fryers, and griddles • Peeled, washed, trimmed, and cooked vegetables and meats, and baked breads and pastries

• Checking out customers and cleaning up the store on third shift. • Verified that all customers received receipts for their purchases. • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. • Answered customer telephone calls promptly and in an appropriate manner. • Determined customer needs by asking relevant…

• Checking out customers and cleaning up the store on third shift. • Verified that all customers received receipts for their purchases. • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. • Answered customer telephone calls promptly and in an appropriate manner. • Determined customer needs by asking relevant questions and listening actively to the responses. • Educated customers about the brand to incite excitement about the company’s mission and values. • Welcomed customers into the store and helped them locate items. • Alerted customers to upcoming sales events and promotions. • Handled all customer relations issues in a gracious manner and in accordance with company policies.

Mar 2011 - Mar 2015 4 years 1 month

• Managed call flow and responded to technical support needs of customers. • Installed software, modified and repaired hardware and resolved technical issues. • Resolved customer issues in a clear, courteous and straightforward manner. • Identified and solved technical issues with a variety of diagnostic tools. • Demonstrated professionalism and courtesy with customers at all times. • Resolved problems with malfunctioning products. • Answered 100+ incoming calls from…

• Managed call flow and responded to technical support needs of customers. • Installed software, modified and repaired hardware and resolved technical issues. • Resolved customer issues in a clear, courteous and straightforward manner. • Identified and solved technical issues with a variety of diagnostic tools. • Demonstrated professionalism and courtesy with customers at all times. • Resolved problems with malfunctioning products. • Answered 100+ incoming calls from residential and small business customers. • Activated accounts for clients interested in new services.

• Sold products to customers and helped them with their problems. • Prepared merchandise for sales floor. • Wrote, negotiated and finalized sales contracts.

Aug 2007 - Mar 2009 1 year 8 months

Dana Corporation • Lead Position for Lotus Notes • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. • Accurately documented, researched and resolved customer service issues. • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. • Improved call center functionality and service capacity by resolving customer complaints efficiently and…

Dana Corporation • Lead Position for Lotus Notes • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. • Accurately documented, researched and resolved customer service issues. • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly. • Managed high call volume with tact and professionalism. • Defused volatile customer situations calmly and courteously. • Addressed and resolved customer product complaints empathetically and professionally. • Referred unresolved customer grievances to designated departments for further investigation. • Effectively managed a high-volume of inbound and outbound customer calls.

• Ensured food was stored and cooked at correct temperature • Operated large-volume cooking equipment such as grills, deep-fat fryers, and griddles • Cooked and packaged batches of food, such as hamburgers and fried chicken • Cooked foodstuffs according to menus, special dietary or nutritional restrictions, and numbers of portions • Turned or stirred foods to ensure even cooking • Prepared daily food items, and cooked simple foods and beverages • Stocked, organized, and…

• Ensured food was stored and cooked at correct temperature • Operated large-volume cooking equipment such as grills, deep-fat fryers, and griddles • Cooked and packaged batches of food, such as hamburgers and fried chicken • Cooked foodstuffs according to menus, special dietary or nutritional restrictions, and numbers of portions • Turned or stirred foods to ensure even cooking • Prepared daily food items, and cooked simple foods and beverages • Stocked, organized, and cleaned kitchens and cooking utensils • Placed clean dishes, utensils, and cooking equipment in storage areas

• Install and service system boards, processors, memory chips, power supplies, video and sound cards, hard drives, floppy drives, CD-ROM drives, DVD drives, scanners, modems, cameras, and a variety of printers O/S • Addressed and resolved customer product complaints empathetically and professionally. • Gathered and verified all required customer information for tracking purposes. • Accurately documented, researched and resolved customer service issues. • Managed customer calls…

• Install and service system boards, processors, memory chips, power supplies, video and sound cards, hard drives, floppy drives, CD-ROM drives, DVD drives, scanners, modems, cameras, and a variety of printers O/S • Addressed and resolved customer product complaints empathetically and professionally. • Gathered and verified all required customer information for tracking purposes. • Accurately documented, researched and resolved customer service issues. • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. • Identified chronic customer issues by creating and maintaining customer complaint log. • Acted professionally and patiently when addressing negative customer feedback. • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.

• Loaded and unloaded semi-truck cargo. • Moved freight, stock and other materials to and from storage and production areas and loading docks.

Jan 2004 - Jan 2008 4 years 1 month

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