Mercy Overwatch 2

Mercy Overwatch 2

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Until a recent patch, Mercy's list of bugs made her the worst healer in the game.
For the first three days of the Overwatch 2 beta (opens in new tab) , Mercy couldn't heal properly. The game's most popular healer had a bug that prevented her healing beam from chaining to allies during her Valkyrie ultimate, squashing any hope of saving her team during a hectic fight. Blizzard issued a patch that fixed the ability today, but a list of problems remain for the support character, which are detailed in this Reddit post (opens in new tab) by user ihatemouthwash.
I noticed Mercy's wonky behavior myself while playing the beta this week. Valkyrie is supposed to increase the healing rate of Mercy's beam and spread out across your team while also allowing you to freely fly around the map. It's not uncommon for your allies to die during it anyway, but it was hard to tell why Valkyrie was less effective than in the original game. The time-to-kill in Overwatch 2 is noticeably faster without a second tank to turn around and help you out, so I initially attributed it to that. Now that it's fixed, Mercy should at least be able to keep up with the rest of the support roster, but that's not the end of the story.
Mercy's signature ability, Resurrect, is inconsistent in the beta right now too. Players are reporting that it won't work within its intended range, its cooldown is sometimes reset for no reason, and that the animation for it can stall out and interrupt the ability. The new, contentious scoreboard (opens in new tab) also doesn't seem to correctly reflect the amount of damage Mercy's beam has boosted while attached to another hero. An alternate setting that allows Mercy to fly to teammates while healing someone else seems to break occasionally, too.
Outside of the now-fixed Valkyrie bug, none of Mercy's problems are game-breaking on their own. It's possible they could be fixed before the beta ends in May, but they drag the character down in a beta that already seems to have it out for support players. Much of the feedback in the last few days has been that playing a healer in the fast-paced Overwatch 2 beta is a thankless, laborious job where you repeatedly get crushed by enemy DPS and tanks. The most popular thread (opens in new tab) on the official beta forums is simply titled, "Support feels AWFUL," with many players discussing how hard it is to survive in the game's much more lethal 5v5 format.
"In OW2, I just can’t heal enough, no matter how well I do," wrote SkillNoKills in the thread while on the topic of Mercy. "I barely get any chance to damage boost because there’s always more healing that needs to be done."
"Now, Mercy can’t keep up a DPS getting attacked, and it’s more like delaying the inevitable," they added.
Serten1tynow , a Mercy main who plays her in the game's highest competitive ranks, told me that the Valkyrie bug was manageable for experienced players because they're used to juggling the health of their allies, but that it doesn't solve the current state of the support role.
"Support in general is having it rough compared to the rest of the roles," he said.
"In most places, Zenyatta fills Mercy's spot better," he said. "That’s why we saw Brigitte Zenyatta [compositions] be so dominant. He has amazing damage, a good defensive ult, and Orb of Discord. Mercy has been a niche pick for a very long time, although you can make it work if you adapt, there are just heroes that do it better sadly."
"Removing hard crowd control from the game didn't do anything except make supports feel worse to play," argues Reddit user Sushi2k (opens in new tab) . Many players, including myself, have found that highly mobile supports, like Lucio and Moira, can safely zoom around the map and avoid getting snared by an enemy DPS. Blizzard removed most forms of stuns from damage characters, like Cassidy's Flashbang and Mei's freeze, which were often used to help protect their healers. Now, healers have to defend themselves. The only answer, in a lot of scenarios, is to simply kill your attacker before they kill you. Damage characters all move faster and tanks have increased mobility. Supports now have regenerating health, but it rarely matters when it's so easy for enemies to jump onto you.
That leaves heroes like Mercy, who is primarily made to heal and damage boost allies, feel too weak to play. More aggressive healers like Zenyatta and Moira (opens in new tab) , on the other hand, are better equipped to chase down eliminations while also healing. It's a shift from the live game, which currently favors a mixture of dedicated healers and damage dealers. Across Reddit and the forums, support players seem confused on whether they should heal or deal damage. And without a new hero to experiment with, they're left struggling to make their current favorite heroes work in Overwatch 2.
if the next overwatch 2 character isn't a support, you support mfs need to start protesting or something you guys are being abused this is sad April 28, 2022
"If the next Overwatch 2 character isn't a support, you support mfs need to start protesting or something you guys are being abused this is sad," wrote professional Overwatch player Apply. For reference: the last support added to Overwatch was Baptiste, a healer/DPS hybrid, in early 2019.
The reason for a beta is to give feedback on the game, so it's possible Blizzard will take this into account and adjust healing to be more useful soon. The Mercy Valkyrie fix is a step toward balancing the role, but it's clear that something has to be done on a larger scale. Overwatch League's 2022 season, which will be the first professional event on the beta build, starts next week. Even in the hands of the game's most skilled players, the matches might help reveal why support needs some help.
Tyler has covered games, games culture, and hardware for over a decade before joining PC Gamer as Associate Editor. He's done in-depth reporting on communities and games as well as criticism for sites like Polygon, Wired, and Waypoint. He's interested in the weird and the fascinating when it comes to games, spending time probing for stories and talking to the people involved. Tyler loves sinking into games like Final Fantasy 14, Overwatch, and Dark Souls to see what makes them tick and pluck out the parts worth talking about. His goal is to talk about games the way they are: broken, beautiful, and bizarre.
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The first episodes of The Rings of Power have a real 'unskippable cutscene' vibe
The return of the '90s: That game you love is coming back
HARDWARE BUYING GUIDES LATEST GAME REVIEWS
More stories to check out before you go
PC Gamer is supported by its audience. When you purchase through links on our site, we may earn an affiliate commission. Here’s why you can trust us .
Until a recent patch, Mercy's list of bugs made her the worst healer in the game.
For the first three days of the Overwatch 2 beta (opens in new tab) , Mercy couldn't heal properly. The game's most popular healer had a bug that prevented her healing beam from chaining to allies during her Valkyrie ultimate, squashing any hope of saving her team during a hectic fight. Blizzard issued a patch that fixed the ability today, but a list of problems remain for the support character, which are detailed in this Reddit post (opens in new tab) by user ihatemouthwash.
I noticed Mercy's wonky behavior myself while playing the beta this week. Valkyrie is supposed to increase the healing rate of Mercy's beam and spread out across your team while also allowing you to freely fly around the map. It's not uncommon for your allies to die during it anyway, but it was hard to tell why Valkyrie was less effective than in the original game. The time-to-kill in Overwatch 2 is noticeably faster without a second tank to turn around and help you out, so I initially attributed it to that. Now that it's fixed, Mercy should at least be able to keep up with the rest of the support roster, but that's not the end of the story.
Mercy's signature ability, Resurrect, is inconsistent in the beta right now too. Players are reporting that it won't work within its intended range, its cooldown is sometimes reset for no reason, and that the animation for it can stall out and interrupt the ability. The new, contentious scoreboard (opens in new tab) also doesn't seem to correctly reflect the amount of damage Mercy's beam has boosted while attached to another hero. An alternate setting that allows Mercy to fly to teammates while healing someone else seems to break occasionally, too.
Outside of the now-fixed Valkyrie bug, none of Mercy's problems are game-breaking on their own. It's possible they could be fixed before the beta ends in May, but they drag the character down in a beta that already seems to have it out for support players. Much of the feedback in the last few days has been that playing a healer in the fast-paced Overwatch 2 beta is a thankless, laborious job where you repeatedly get crushed by enemy DPS and tanks. The most popular thread (opens in new tab) on the official beta forums is simply titled, "Support feels AWFUL," with many players discussing how hard it is to survive in the game's much more lethal 5v5 format.
"In OW2, I just can’t heal enough, no matter how well I do," wrote SkillNoKills in the thread while on the topic of Mercy. "I barely get any chance to damage boost because there’s always more healing that needs to be done."
"Now, Mercy can’t keep up a DPS getting attacked, and it’s more like delaying the inevitable," they added.
Serten1tynow , a Mercy main who plays her in the game's highest competitive ranks, told me that the Valkyrie bug was manageable for experienced players because they're used to juggling the health of their allies, but that it doesn't solve the current state of the support role.
"Support in general is having it rough compared to the rest of the roles," he said.
"In most places, Zenyatta fills Mercy's spot better," he said. "That’s why we saw Brigitte Zenyatta [compositions] be so dominant. He has amazing damage, a good defensive ult, and Orb of Discord. Mercy has been a niche pick for a very long time, although you can make it work if you adapt, there are just heroes that do it better sadly."
"Removing hard crowd control from the game didn't do anything except make supports feel worse to play," argues Reddit user Sushi2k (opens in new tab) . Many players, including myself, have found that highly mobile supports, like Lucio and Moira, can safely zoom around the map and avoid getting snared by an enemy DPS. Blizzard removed most forms of stuns from damage characters, like Cassidy's Flashbang and Mei's freeze, which were often used to help protect their healers. Now, healers have to defend themselves. The only answer, in a lot of scenarios, is to simply kill your attacker before they kill you. Damage characters all move faster and tanks have increased mobility. Supports now have regenerating health, but it rarely matters when it's so easy for enemies to jump onto you.
That leaves heroes like Mercy, who is primarily made to heal and damage boost allies, feel too weak to play. More aggressive healers like Zenyatta and Moira (opens in new tab) , on the other hand, are better equipped to chase down eliminations while also healing. It's a shift from the live game, which currently favors a mixture of dedicated healers and damage dealers. Across Reddit and the forums, support players seem confused on whether they should heal or deal damage. And without a new hero to experiment with, they're left struggling to make their current favorite heroes work in Overwatch 2.
if the next overwatch 2 character isn't a support, you support mfs need to start protesting or something you guys are being abused this is sad April 28, 2022
"If the next Overwatch 2 character isn't a support, you support mfs need to start protesting or something you guys are being abused this is sad," wrote professional Overwatch player Apply. For reference: the last support added to Overwatch was Baptiste, a healer/DPS hybrid, in early 2019.
The reason for a beta is to give feedback on the game, so it's possible Blizzard will take this into account and adjust healing to be more useful soon. The Mercy Valkyrie fix is a step toward balancing the role, but it's clear that something has to be done on a larger scale. Overwatch League's 2022 season, which will be the first professional event on the beta build, starts next week. Even in the hands of the game's most skilled players, the matches might help reveal why support needs some help.
Tyler has covered games, games culture, and hardware for over a decade before joining PC Gamer as Associate Editor. He's done in-depth reporting on communities and games as well as criticism for sites like Polygon, Wired, and Waypoint. He's interested in the weird and the fascinating when it comes to games, spending time probing for stories and talking to the people involved. Tyler loves sinking into games like Final Fantasy 14, Overwatch, and Dark Souls to see what makes them tick and pluck out the parts worth talking about. His goal is to talk about games the way they are: broken, beautiful, and bizarre.
Sign up to get the best content of the week, and great gaming deals, as picked by the editors.
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There was a problem. Please refresh the page and try again.
PC Gamer is part of Future plc, an international media group and leading digital publisher. Visit our corporate site (opens in new tab) .
©
Future Publishing Limited Quay House, The Ambury,
Bath
BA1 1UA. All rights reserved. England and Wales company registration number 2008885.

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For context, I have been playing Overwatch since 2018. I’ve poured hundreds of hours into Mercy and peaked with her at 3400. I was lucky enough to get access to both of the OW2 Betas, and based on my experiences there, Mercy’s current state in OW1, as well as feedback from other players when discussing potential changes to Mercy, here are my updated ideas for a Mercy rework in Overwatch 2:
There is literally nothing wrong with the original Superjump, so I just want them to leave that mechanic alone. I honestly liked the iteration that was in the Overwatch 2 Beta, I just think they should allow the keybinding for it to be customizable. That way if you still want to use the original sj, just bind the new one to something other than crouch. That way everyone gets what they want; console players have an easier time performing sj, new players can discover the ability easily, and the original sj + all of its associated techs can still be performed exactly the same way without triggering the new one. The version from the latest beta however should be scrapped entirely as it is buggy and makes Mercy’s movement clunky and predictable. I have a post talking entirely about that if you would like to know more.
Honestly, I don’t think superjump is what they should be addressing at all when they’re looking at balance changes for Mercy. She needs a new ability or her ultimate tweaked or both. Mercy is heavily team-dependent to the point where it is a hindrance to her; she has strong abilities but she can’t use them effectively without cooperation from her team or at all without a teammate in LOS. That makes it difficult to climb with her even if you are very skilled at the character because you can’t hard carry a match by yourself. Additionally, the change to 5v5 means that she has one less teammate to assist her, which will mean less protection, less peels, and less targets to fly to. It would also appear that OW 2 is pushing to make independent plays more important than they were in the original game. Like I previously mentioned, Mercy cannot use any of her abilities(excluding her passives and her ultimate) or primary weapon without a teammate in range. Essentially all you can do if you end up separated from your teammates is pull out your pistol and pray, or use your ultimate to escape. With this in mind, she must be given more self-sustain and play-making potential to be more viable in Overwatch 2.
One option would be to give her a burst healing/buff ability of some kind and have this replace rez. As it stands, her base healing per second isn’t strong enough to keep her beam target alive if they are being heavily focused. Considering she is described by the devs as a “strong single-target healer” it makes no sense that this is the case. However, it’s seems unlikely that the devs would ever remove rez because it’s such an iconic part of Mercy’s character, and they seem to be willing to sacrifice her playability in order to cling to the image they’ve cultivated.
Additionally, I feel like her ult needs to be more impactful. I like Valkyrie and don’t think they should remove it completely, but it can often feel lackluster compared to the other support ults. It’s essentially only good to use in three situations: using mass damage boost to engage a team-fight, escaping from an enemy, or getting a difficult rez. While these are viable uses for Valk, it’s definitely not as much of a game-changing ultimate in comparison to what the other supports - excluding Moira, but that is a whole other issue - can do: getting a team wipe with a nanoed DPS or Tank, Amplification Matrix doubling the amount of healing and damage Bap’s whole team can do, Trance and Beat mitigating huge amounts of damage and rendering enemy ultimates useless, Rally significantly buffing movement speed and providing 100 overheal for every teammate. Valk may be more versatile, but it just can’t measure up to the competition in terms of impact.
Overall, Mercy isn’t in a terrible place right now, but she’s frustrating to play competitively and doesn’t feel as effective as other supports at most ranks, and I feel like this will only worsen in Overwatch 2. Having taken all of this into account, here is what I feel would be the best and most probable rework for Mercy in Overwatch 2:
These changes would greatly increase Mercy’s survivability and play-making potential. With Valk as a regular
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