Linux Support Engineer
Remote | RapidSeedbox
Our core values are:
- Excellence in everything we do (“I go above and beyond”)
- Ownership and responsibility (“I own it”)
- Continuously push the limits (“I don’t accept no as an answer. No is just an option”)
- Openness & cooperation (“Everyone matters”)
We are a remote SaaS company with a mission to provide online anonymity to people worldwide. With a rich history in the Hosting and Networking domain, we've been operating in the anonymity space since 2008, serving thousands of active clients. With a clear vision for the future, our remote, passionate, and diverse team is continuously expanding, and we are on the lookout for talented individuals to join us on our exciting journey.
About the Role:
As a Linux Support Engineer at our company, you will provide world-class technical support to our customers and Linux system administration support to the company’s infrastructure.
What you'll be responsible for:
• Providing world-class support to our customers with technical and non-technical issues, with 95%+ positively rated conversations (out of all rated conversations.)
• You are 99.5% capable of resolving all customer inquiries, tickets, and warnings generated by monitoring systems without the intervention of L2 and L3 support.
• Writing excellent articles for our clients and maintaining existing ones, to improve the efficiency of our support system and add more value to our customers.
• Taking QA (Quality assurance) duties throughout the organization to test our deliverables.
• Providing exceptional onboarding experiences for new users, especially in the first 90 days (when most clients churn), through great support & onboarding calls.
• Demonstrating a consistent desire for learning and growth in your field and role by asking specific questions and making suggestions for improvement.
• Submitting required reports regularly and maintaining ownership of your key performance indicators (the critical driving numbers of your seat).
You'll be a great fit if you are:
• Experienced — You have 2 years of experience working with Linux. You are experienced in System Administration and Customer Support.
• Proactive — You take action without being instructed to. You provide fresh perspectives to the organization. Lead small projects that improve our service.
• Customer Centric — You value your customers. You prioritize the customer’s satisfaction and recognize that we are here to serve the customer.
• Persistent — Demonstrate tenacity and willingness to go the distance to complete the task.
• Determined — Has a track record of pushing the limits until the job is done.
• Team player — Reach out to peers and collaborate with supervisors to develop a collaborative working relationship, which includes assisting one another in any work circumstance, enabling seamless ticket transfer between shifts, and structuring your time shifts to cover most time zones.
What We Offer:
• Remote Work: Total flexibility to work from any location.
• Unlimited Vacation: Recharge as needed.
• Professional Growth: Opportunities in a diverse business environment.
• Professional Development Fund: Annual learning allowance.
• Emergency Fund: Interest-free financial support.
• Company Retreats: Annual team-building events.
• Focused Meetings: Efficient, clear agenda meetings for maximum productivity.
Application Process:
• Submit your application online.
• Potential HR interview for aligned candidates.
• Technical interview.
• Up to three online interviews with our team.
• Reference checks including contact with previous superiors.
If you're ready to be a part of a dynamic team, push the limits, own your work, and grow in a company that values your contributions, we invite you to apply now: https://forms.gle/uTaAT19fCXiLdjV86
