Legal Lead Management Specialist

Company: Job Duck

JOB DUCK IS HIRING A LEGAL LEAD MANAGEMENT SPECIALIST
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!
Role Overview
We are seeking a proactive and detail-oriented Intake Specialist who thrives in a fast-paced legal environment and enjoys being the first point of contact for potential clients. In this role, you will play a critical part in ensuring that every lead is handled efficiently, professionally, and with a strong sense of urgency, helping move cases forward without delays. The ideal candidate is confident on the phone, highly organized, and capable of managing a high volume of calls while maintaining accuracy and professionalism. You will contribute directly to the firm’s growth by ensuring no opportunity is missed and every potential client receives timely attention. This position is perfect for someone who is motivated by structure, communication, and making an immediate impact on daily operations.
Schedule:
Monday to Friday from 9:00 AM to 6:00 PM EST (USA)
Your Responsibilities Will Include but Are Not Limited To:
* Ensuring all leads are processed within the expected timeframe (target within 24 hours)
* Maintaining consistent contact with leads to keep them engaged
* Processing leads and ensuring timely follow-up and communication
* Answering incoming phone calls and properly vetting potential clients
* Managing and overseeing the full intake process for incoming leads
* Collaborating with internal team members to support case progression
* Moving qualified cases efficiently through the pipeline
* Sending intake forms and guiding potential clients through completion
* Organizing and maintaining structured intake workflows
* Gathering and documenting client information accurately
What We’re Looking For:
* At least one year of experience in intake, customer service, or call handling roles
* Experience in legal intake processes is preferred
* Strong English communication skills, both written and verbal
* Ability to manage high call volumes efficiently while maintaining professionalism
* Comfortable working with structured processes and following workflows
* Ability to multitask and maintain accuracy under pressure
* Strong verbal communication skills
* Excellent phone presence and client interaction abilities
* High level of organization and attention to detail
* Ability to handle high call volume environments
* Time management and prioritization skills
* Professionalism and reliability
* Problem-solving mindset
* Adaptability in fast-paced workflows
* Client-focused approach
* Process-oriented thinking
* Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
* Quiet, distraction-free remote work environment
What’s In It for You?
* Monthly compensation starting from 1150 USD to 1220 USD
* Paid time off.
* Referral bonuses.
* 100% Remote, Full-Time, Long-Term Career Opportunity.
* Parental leave.
* Opportunities for professional development and training
* Dedicated support from our team.
* A chance to work with clients who share our values.
Ready to dive in? Apply now and make sure to follow all the instructions!
DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.

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