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Sales Specialist/Recruiter/Team Leader
Golden Empire Mortgage, INC. Santa Ana, CA
Nationwide Residential Capital, Santa Ana, CA
Senior Sales Manager, Loan Specialist, Sr. Processor, Account Executive, Recruiting Manager, Retail & Wholesale Divisions. Executive Level of Mortgage Lending and Management Experience.
15 + years with outside/inside sales experience dealing with customer satisfaction as well as managing employees.
Cal State Fullerton, Fullerton, CA. / Computer Web Design
Orange Coast College, Costa Mesa, CA. / Computer Science and t he fundamentals of Microsoft Office Word, Excel, Outlook, Power Point, Publisher, and Project.
Hunter College University of New York, New York City, NY/ English Major
Mesa College, San Diego, CA./ AA English, General Education
Freedom Financial Services, 23172 Plaza Pointe #230 Laguna Hills, CA. 92653 November 2006 – January 2010
Educational Financial Services , 23172 Plaza Pointe #230 Laguna Hi lls, CA. 92653
Freedom Financial Service changed partners and added additional owners, in turn our company name was changed to Educational Financial Services. Our office location did not move, however; there was a expansion. Our business offers Consumer Credit Counseling , we specialize in providing co mprehensive financial tutoring to clients by l owering high interest rates, waiving late fees which accumulate over time, bring past due accounts current, and reduce debt to income ratios, and end creditor harassment. I strive to help clients understand the important benefits that come from successful money management, for their future financial purposes. I worked in the Sales Division, as well a s Human Resources, which included but not limited to the following:
• Recruit, interview, and hire potential applicants
• Foster a selling environment, motivate sales agents
Executive Vice President of Sales; Kevin Clark, can be reached dir ectly CELL: (949) 439-3323 or FAX (949) 271-4618 EMAIL: kevinc@edufinancialservices.com
South Coast Mortgage Bankers, Inc., Orange, CA January 1998 - August 2006
Mortgage Capital Resource, Santa Ana, CA
I started as a Senior Loan Officer with Mortgage Capital Resource; I processed all my own loans (start to finish). I also worked as assistant manager when we changed company name to NRC. Our individual branch was bought from Nationwide by one of our branch managers, and broker.
The office in all four of these mortgage companies was located in the same building, just sold and resold as different names. Same owners for the most part, just expanded the offices. My job was always secured, as I was one of the highest commission earners in all four companies.
We worked with new pricing, underwriting guidelines, and loan products offered. The company name changed, I never left my position there. Trained new loan officers on fundamentals/sales statics’ of mortgage lending. Retail and Wholesale Loans from A Paper, Alt-A, to Sub prime
NOTE: I initially left South Coast Mortgage to have a child. However, 4 months after going on a leave of absence, the owners sold out to another lender. This time it was for good and added additional services such as financial planning and life insurance. The owner asked me to stay to help the expansion go smoothly. I recruited and trained new employees as well as lead my own Sales Team.
The CEO/Owner, Brooks Champagne can be reached directly. We went from Mortgage Capital Resource, to Nationwide Residential Capital, to Golden Empire Mortgage and finally South Coast Mortgage. To verify my employment with the companies listed, please contact the owner directly, Brooks Champagne PH# (949) 275-8285.
Scores Showroom, Inc., New York City, NY January 1994 - December 1997
Marketing and Sales Director. Responsibilities included, but not limited to retaining and grow company revenue; grow account share. Understand customer business and service requirements in order to develop “tailored” solutions. Introduce client to new products that match business needs. Successfully establish the customer account as a positive Reference Account.
Provide leadership to the sales and account management process to grow Company revenues with strategic assigned accounts in the region. To represent a balanced customer rel ationship and management effort involving sales/account management skills, product knowledge/problem-solving/solution skills, and direction of other specialized resources assigned to the account(s).
Identify and develop new relationships with appropriate customers to suit Company goals and objectives.
Develop and present a formal training presentation to all new accounts.
Facilitate instruction in online broker application, loan search engine, electronic rate locks, E1003 submissions, my pipeline access, operations procedures, applicable forms and fees.
Communications will reflect my own creation and style.
Maintain pipeline reports on my customer base.
Manage my customer base to assure profitable production for the Company: by coaching clients on how to use the technology, understand our pricing, fees and rate lock policies and realize the full value we offer.
Develop marketing ideas and plan for continued increase in volume. Most Importantly, Service/Maintain Existing Clients, and Continually Bring in More.
9 + years with Mortgage Banking, A Paper, Alt-A, to Sub Prime. Can easily identify and develop new relationships with clients to suit company goals and objectives.
Strong computer skills, i.e.: Web design, Tech Support, Latest Software, Calyx Point, DU, all Microsoft Office, Word, Excel, Outlook, Power Point, Project, Publisher, etc. Operations and computer systems exposure where interfaces, data transfer, and maintenance were required (Experienced with presentation software like Power Point).
Solid organizational skills. Able to clearly present information through the spoken or written word; read and interpret complex information to clients.
Integrity - Able to be tactful, maintain confidences, and foster an ethical work environment; prevent inappropriate behavior by coworkers; give proper credit to others; handle all situations honestly.
Teamwork - Able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary, and support group decisions.
Recognize strategic opportunities for success and generate new and innovative ideas
Maintain and motivate fellow employees to generate a steady stream of the highest Sales, by implementing new and fun ways to compete in a positive, productive manner.

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