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This product cannot be identified by Serial Number alone. Please enter a Product Number to complete the request.
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Warranty status:
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Covered under Manufacturer warranty
Covered under Extended warranty ,
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month remaining
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‘Manufacturer’s warranty’ refers to the warranty included with the product upon first purchase.
‘Extended warranty’ refers to any extra warranty coverage or product protection plan, purchased for an additional cost, that extends or supplements the manufacturer’s warranty.
Warranty removed from product: This product was designated to be returned to HP. Thus, the warranty has been removed from this product.
Warranty withdrawn refurbished product:
References a warranty that no longer applies, because the product has been refurbished as was sold ‘as is’ without a warranty.
Product sold by third party:
This product was sold by a third party. Any warranty support needed would be completed by the third party that sold the product.
Product has been exchanged:
This product has been exchanged for a new or refurbished product. Please use the product number and serial numbers of the new product to validate warranty status.
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This product was sold by a reseller. Any warranty support needed would be completed by the reseller that sold the product.
The serial number provided does not match the previously selected product. It matches the product:
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Select ‘Continue’ to proceed to the new product.
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We are unable to determine your warranty status for the product and serial number provided.
Please return to the product information page and verify the numbers provided or try again later.
The Solution and Update Finder can detect most HP products and recommend possible solutions for:
Note: This tool can only find HP products you are currently using or connected to, either physically or via network
Enter the error code from your printer's control panel for information on resolving it.
This number does not have a published solution. Either it's not available or the code has been entered wrong. If a typo is possible, please verify the number and format and try again.
Examples: 1234-5678-9012-3456, SR123456.123456
Errors can be displayed in many formats. Please include all extra characters, (such as hyphens or colons or periods) as they appear within the number.
Possible error formats (where 'x' could represent a letter or number): xx.xx.xx:xx xx.xx.xx xx.xx.x xx.xxxxx xx.xxxx x.xxxx xx.xx xx.x xxxx-xxxx-xxxx xxxx-xxxx xx:xx xx.x:xx xx.xx:xx
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One or more of the values entered is not permitted.
Please wait while we process your request. This process can take several minutes depending on the number of warranties being checked.
Select an appropriate method for your product:
Some products utilize the keyboard shortcut ‘Ctrl + Alt + S’; the product information will appear after a short delay.
If that doesn’t work, this information can also be found on your bar code stickers, typically located on the back of your product.
Some products utilize the keyboard shortcut ‘Fn + Esc’; the product information will appear after a short delay.
If that doesn’t work, this information can also be found on your bar code stickers, which may be located behind the battery.
Look for the bar code stickers on your printer.
The Serial number on a Samsung printer can be used wherever an HP serial number is requested.
Samsung printers refer to a ‘product number’ as a ‘model code’ designated with ‘M/C’, and typically start with ‘SL-…‘.
Your product information is typically located on the back or bottom edge of your product.
Select an appropriate method for your product:
Some products utilize the keyboard shortcut ‘Ctrl + Alt + S’; the product information will appear after a short delay.
If that doesn’t work, this information can also be found on your bar code stickers, typically located on the back of your product.
Some products utilize the keyboard shortcut ‘Fn + Esc’; the product information will appear after a short delay.
If that doesn’t work, this information can also be found on your bar code stickers, which may be located behind the battery.
Look for the bar code stickers on your printer.
The Serial number on a Samsung printer can be used wherever an HP serial number is requested.
Samsung printers refer to a ‘product number’ as a ‘model code’ designated with ‘M/C’, and typically start with ‘SL-…‘.
Your product information is typically located on the back or bottom edge of your product.
Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. Windows 11 Support Center
USB connected printers don't print / not recognized. Fix Win10 USB Print issue
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Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update"
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Current Step 1 of 3 Identify
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Locate the file in your browser window, and double-click to begin installing.
Wait until the installation has finished then click on continue
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For the best results we recommend you use our download and install assistant.
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This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.
Note: This tool applies to Microsoft Windows PC's only. This tool will detect HP PCs and HP printers.
The detected OS is the operating system that we have detected you are using. We will offer drivers and other solutions in this OS first. If you wish to see solutions related to another OS, please select the preferred operating system and version and choose 'Change'
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This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevan
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