Key Responsibilities of IT Support Technician

Key Responsibilities:

• Setting up new customers, software updates, communicating with clients to resolve issues via the help-desk, telephone and remote access to customer sites, working as part of a busy help-desk team to promote a first-time fix attitude.
• Demonstrate expertise providing 2nd line support in a Windows environment

knowledge, skills and Experience:

• Windows Server and Basic Networking (including DNS, Active Directory, Exchange, Hyper-V)
• Windows Terminal Server (RDS) to the level of setup and troubleshooting (including redirected Printing)
• MS Office & SQL back-end business applications
• Maintaining system documentation to a high standard
• Understanding the importance of IT security, within a physical and virtual environment

Read more: freelance IT support