Key Account Manager

Company: Integra

About Integra
Integra is a trusted partner to scholarly, educational, and professional publishers worldwide. We deliver publishing services, technology solutions, and AI-enabled innovations that power content creation, editorial workflows, production, and digital transformation. Our clients include leading global academic and education publishers, learned societies, and content providers — organisations that depend on us to combine precision with pace.
The Opportunity
We are looking for an Associate Key Account Manager who brings energy, ownership, and an eagerness to grow. This is a high-visibility role at the intersection of client relationship management, business development, and cross-functional coordination. You will be Integra's face to global publishing clients — the person who knows them best, advocates for them internally, and ensures every commitment we make is kept.
If you are the kind of person who owns outcomes, communicates with precision, and takes pride in representing an organisation well — this role is built for you.
Role at a Glance
Reports To: VP, Business Development
Department: Business Development
Client Scope: Global academic & education publishers
Key Responsibilities
1. Client Relationship Management & Account Ownership
▸ Serve as the primary point of contact for assigned accounts — managing communications, meetings, and follow-ups with consistency and professionalism.
▸ Build deep, trusted relationships with stakeholders at leading academic and educational publishing organisations, understanding their priorities, preferences, sensitivities, and long-term objectives.
▸ Maintain a living, up-to-date knowledge base for each client: their workflows, organisational dynamics, key decision-makers, and evolving requirements.
▸ Sensitise internal teams to client-specific context, ensuring that everyone working on an account understands the client's world and expectations.
▸ Oversee client satisfaction rigorously — tracking sentiment, gathering structured feedback, and ensuring that feedback is not just acknowledged but visibly acted upon.
2. Internal Coordination — Delivery, Pricing & Proposals
▸ Act as the internal voice of the client, coordinating closely with Delivery, Pricing, and Proposals teams to ensure seamless execution and aligned positioning.
▸ Drive the resolution of client issues end-to-end — owning the problem from first report to final closure, with clear communication at every step.
▸ Work with the Proposals team to ensure that all RFPs and proposals are responded to accurately, compellingly, and on time — reflecting a thorough understanding of the client's stated and unstated needs.
▸ Collaborate with the Pricing team to support the development of commercially sound, client-appropriate pricing structures and commercial frameworks.
▸ Partner with Delivery to proactively flag risks, manage expectations, and ensure that service commitments are met to the standards Integra is known for.
3. Communication & External Representation
▸ Operate as an extraordinary communicator — equally effective in an internal cross-functional briefing, a client business review, and an industry forum.
▸ Represent Integra at industry events, conferences, and committee engagements — articulating our capabilities, values, and thought leadership with authority and clarity.
▸ Prepare high-quality client-facing materials — presentations, proposals, reports, and briefing notes — that reflect Integra's standards of excellence.
▸ Translate client conversations into crisp internal briefs, ensuring that no nuance is lost between what the client said and what the organisation acts on.
4. Business Development Support
▸ Monitor account health and proactively identify opportunities to deepen engagement, expand scope, or cross-sell relevant Integra services and solutions.
▸ Support strategic account planning and quarterly business reviews, contributing insight on both client trajectory and competitive landscape.
▸ Coordinate with sales and marketing teams on new business development initiatives connected to your accounts or sector expertise.
5. Industry Knowledge & Continuous Learning
▸ Develop and maintain a current, nuanced understanding of the scholarly and education publishing ecosystem — including editorial workflows, peer review dynamics, digital transformation, and AI adoption trends.
▸ Actively seek feedback, reflect on every engagement, and bring fresh thinking to how Integra serves clients better.
▸ Maintain accurate, up-to-date records in CRM and reporting systems — your account intelligence is an organisational asset.
Qualifications
Required
▸ Bachelor's degree from a recognised university.
▸ 5–6 years of experience in client-facing roles: customer success, account management, relationship management, or a closely related field.
▸ Excellent written and verbal communication in English — articulate, precise, and confident across audiences.
▸ Demonstrated ability to coordinate across functions and manage multiple priorities without losing quality or detail.
▸ Strong interpersonal skills with a natural ability to build credibility and earn trust at all levels.
▸ Comfortable working independently in a remote, international environment across multiple time zones.
▸ Proficient in Microsoft Office Suite — PowerPoint, Excel, and Word.
Preferred
▸ Experience in scholarly publishing, educational publishing, content services, SaaS, or B2B professional services.
▸ Prior work in global, multicultural environments managing international clients.
▸ Exposure to proposals, RFP management, or pricing coordination in a professional services context.
▸ Experience representing an organisation at industry events, committees, or working groups.
▸ Degree from a leading institution.
If interested please share your resume to lalitha.mohan@integra.co.in

apply