Kayla Kiss Com

Kayla Kiss Com
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Southern New Hampshire University congratulates Haley Turner on being named to the Honor Roll for the following term: 22EW4. Honor Roll is a…

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Before they exit, ask your employees these "stay interview" questions and help them craft a job they can fall in love with;

1. What do you like…

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So many #universalorlando benefits! This company not only helped fund my MBA but also provided Adoption Assistance, a generous Paternity Leave, and…

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I understand this is a professional platform, but I'd like to get personal for a sec. I jumped feet 1st into my career years ago and completely…

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We spend too much time trying to reach other people's standards, and too little time defining our own.

It's better to disappoint another person than…

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Teaching a Social Media Essential Class to our new Mortgage Originators at our Orlando, FL Branch! This one wasn't in my schedule, and due to an…

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Practice Exam for the SHRM - CP completed and passed; however, the study continues. I am so grateful to my family and leadership for their support as…

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A few weeks back I was honored by my company, team and fellow leaders at Universal Orlando in receiving the “Excellence in Leadership” award for the…

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Degreed with Honors 🥳🥳 BSc. Biotechnology (Hons) # #biotechnology #proudpelican

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Hosted a CliftonStrengths session with one of our top Youth Group clients Kaleidoscope Adventures. They are now ready to name, claim and aim their…

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I have been blessed to lead a department called Destination Universal for most of my 24 years of employment at Universal Orlando Resort. DU operates…

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Still working diligently on my temporary assignment and I have been reflecting on the words of former leaders from a different life…

“Audit as you…

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They say if you love what you do, you’ll never work a day in your life. I spent my birthday today at the place I love most, celebrating another year…

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Weak leaders blame the messenger. They see problems as threats to their ego.
Strong leaders thank the messenger. They see problems as threats to…

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The goal of social media shouldn't be to collect likes from strangers. It should be to share your insights and learn from the insights of others.

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Since I graduated from UCF in 2015, I have been eager to continue my education. Life has gotten in the way in the years since but in the past month I…

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I am a driven and dedicated sales and leadership professional with a wide variety of experience in the Hospitality industry. I am adept and passionate in the professional development of Team Members. Rosen College of Hospitality Management Alumni.

I resigned due to the toxic work environment. I changed my mind the same day. I was let go anyway due to the reasons surrounding my resignation :) Best wishes, warmest regards.

Mar 2019 - Sep 2021 2 years 7 months

• Trains, mentors, develops a team of 20-25 Vacation Planners to improve sales tactics and maintains mid to high level performance status by providing timely, effective, individualized feedback • Monitors/analyzes key performance metrics for direct Team Members and collaborates biweekly to create personalized training plans • Supports Talent Development by facilitating commission structure training to reinforce performance and behavioral expectations of the Vacation Planner role…

• Trains, mentors, develops a team of 20-25 Vacation Planners to improve sales tactics and maintains mid to high level performance status by providing timely, effective, individualized feedback • Monitors/analyzes key performance metrics for direct Team Members and collaborates biweekly to create personalized training plans • Supports Talent Development by facilitating commission structure training to reinforce performance and behavioral expectations of the Vacation Planner role • Collaborates with Operational Peers to assess daily staffing levels and ensure proper coverage in the Pass Sales Operation • Partners with VIP Experience team to stay up to date with latest product offerings to ensure our team is communicating products accurately

Feb 2018 - Mar 2019 1 year 2 months

• Ensured 50-80 Customer Service Representatives were supported in their role by providing real time assistance on the call floor • Partnered with Supervisors to provide Customer Service Representatives with on the spot feedback on their calls to enhance the Guest experience and improve their performance metrics • Collaborated with Manager and Director to construct training materials and facilitated the training for new Assistant Supervisors • Resolved up to 20 Guest escalations per…

• Ensured 50-80 Customer Service Representatives were supported in their role by providing real time assistance on the call floor • Partnered with Supervisors to provide Customer Service Representatives with on the spot feedback on their calls to enhance the Guest experience and improve their performance metrics • Collaborated with Manager and Director to construct training materials and facilitated the training for new Assistant Supervisors • Resolved up to 20 Guest escalations per day in a professional manner to increase Guest satisfaction

Feb 2016 - Jul 2017 1 year 6 months

• Provided Guests with caring and efficient service to create the best experience possible • Supported management with the training of over 15 new Team Members • Sustained the store operation by working in any position needed in the kitchen and on the front line

May 2015 - Aug 2016 1 year 4 months

• Scanned Guests’ items carefully and efficiently while providing excellent service • Supported management with the training of 10 new Cashiers

Feb 2015 - Aug 2016 1 year 7 months

Jacksonville, Florida, United States

Jacksonville, Florida, United States

• Assisted Guests in participating in the Crop Maze and other attractions around the farm • Monitored Guest experience in the maze and across all attractions to ensure safety protocols were being upheld

Front Of House Manager at sweet! By Holly

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Front Desk Receptionist at Salty Paws Animal Hospital

Ambitious Graduate with a Statistics degree eager to contribute developed knowledge in a data driven role. Skilled in analysis and problem solving in data modeling settings. Adaptable and driven with strong work ethic

Studying at top university of hospitality management in Florida seeking to join teams and serve guests at the best of my ability.

Marketing Specialist at LP Global Realty

Recent College Graduate Seeking Entry-Level Actuary Position

Senior Trainer at SeaWorld Parks & Entertainment

Corporate IT System Analyst at SeaWorld Parks & Entertainment

Funeral Services Assistant/Funeral Director Intern

Entrepreneur & Guest Service Advocate

Customer Insights Analyst at SeaWorld Parks & Entertainment

UAS Pilot intern at Southern Company

Assistant Manager at D. Hotel Suites and Spa

Principal Systems Administrator at SeaWorld Parks & Entertainment

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Customer Care Coordinator at Kinetico of West Texas

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Freelance Photographer, Writer, and Leadership Professional

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Kayla Kiss Com

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