Junior Product Operations Lead

Relocation or Remote | full time

Accel Club Responsibilities

• Day-to-day maintenance of the brand’s operational efficiency:
• Monitor the brand’s performance analytics and metrics
• Conduct thorough analyses of sales, conversion, reviews, etc.
• Stay up to date with market news and updates
• Check the brand’s account health on Amazon and other marketplaces (Walmart, eBay, Etsy, etc.)
• Monitor and audit listings, suggesting ideas for improvement and optimizations based on customer experience feedback
• Case management: efficient and timely troubleshooting when an issue arises, alerting problems to the relevant teams or Amazon representatives, ensuring the efficient solution is defined
• Collaborate with the brand management team to make sure that the brand strategy is supported by all parties and clear goals are established for all teams
• Work with the customer support team to gain insights about customer experience and ensure the best practices are in place for the customer support team
• Collaborate with the supply chain team to ensure products are in stock, have premium quality and updated packaging, and have all the appropriate required certifications
• Lead the transition and integration when we acquire a new business. Coordinate with other teams, deep-dive into business metrics and details, develop relationships with the team and seller, and coordinate efforts to ensure a smooth and efficient transfer and migration
• Develop strategies to increase sales and reduce costs, coordinate with project managers, and drive awareness of the brand’s dynamics and progress to all teams
• Proactively catching issues before they are problems and understanding everything about the product’s ecosystem (e.g. competitor landscape, industry landscape, Amazon Marketplace rule changes)

Requirements

• Operations experience in a complicated environment which requires day-to-day maintenance of operational efficiency and excellence
• Analytical thinking and commercial mindset: being responsible for P&L requires an entrepreneurial attitude to work and a strong systematic approach to building processes
• Experience in managing complex projects and facing challenging situations
• Ready to work in a dynamic and fast-changing environment
• Upper-intermediate English

How to Apply

If you think you’d be a good fit for the role, email our recruitment team. Please attach your CV and include the role's title in your subject line.

Contact info: 

career@accelclub.com