Junior Integration Launch Specialist

Company: Emerging Travel Group

Job responsibilities
* Supporting partner API integrations during onboarding and launch;
* Consulting partners and commercial stakeholders on API functionality;
* Handling requests coming through the ticketing system;
* Validating the quality of partner integrations;
* Logging information about integrating partners;
* Conducting Zoom/Google Meet calls with partners;
* Working with API logs and troubleshooting errors;
* Escalating requests to other teams when needed;
* Maintaining and updating the knowledge base
Requirements
* At least 1 year of experience in API technical support (2nd-3rd line support) OR experience with API integrations, launch, and support of API clients;
* Time management, strong communication skills, proactivity, and willingness to learn;
* Confident experience working with APIs and Postman;
* Ability to persuade and influence stakeholders;
* Basic understanding of API integration design principles;
* Ability to read logs in JSON and XML formats;
* Understanding of CRUD principles;
* Ability to work with Google Docs;
* Ability to handle cross-functional / adjacent project tasks;
* English level B2 or higher (both written and spoken)
Preferred Skills:
* Experience with SQL, Grafana, and Kibana;
* Experience working with project-based tasks;
* Strong communication skills
Benefits
* Flexible schedules and opportunity to work remotely
* Ambitious and supportive team who love what they do, appreciate each other, and grow together
* Internal programs for adaptation and training, development of soft skills, and leadership abilities
* Partial compensation for participating in external training and conferences
* Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world
* Corporate prices on hotels and travel services
* MyTime Day Off - an extra non-working day without loss of compensation

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