Java Application Support

Company: Confidential Careers

Application Support Engineer – Java
Requirements
* Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
* Minimum of 5 years of experience providing Application Support for enterprise applications in production environments.
* Strong technical knowledge of: Java, SQL, Unix/Linux, Shell Scripting, Splunk, AppDynamics, ServiceNow,StarFleet
* Experience supporting mission-critical applications within the financial services industry.
* Hands-on experience supporting applications related to:
* Electronic invoicing (CFDI generation)
* Regulatory reporting platforms (Reportware)
* APPIAN workflow and business process automation solutions
* Understanding of incident, problem, and change management processes.
* Experience using monitoring, logging, and performance analysis tools.
* Basic understanding of financial products and banking operations.
* Ability to troubleshoot complex production issues using multiple data sources.
* Strong analytical and problem-solving skills.
* Excellent customer service, communication, and stakeholder management skills.
* Ability to work collaboratively across cross-functional technology teams.
* Experience participating in production releases and post-deployment validation activities.
* Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
* Intermediate English (written and verbal communication).
Responsibilities
* Provide functional and technical support for Java-based applications in production environments, ensuring service availability and operational continuity.
* Monitor application health and performance using tools such as Splunk, AppDynamics, and other observability platforms.
* Troubleshoot, analyze, and resolve production incidents and problems within established Service Level Agreements (SLAs).
* Perform Root Cause Analysis (RCA) and implement corrective and preventive actions to minimize recurring incidents.
* Participate in change management, application deployments, and production release activities.
* Execute post-deployment validation and health checks to ensure application stability and service availability.
* Support Disaster Recovery (DR) testing and Business Continuity initiatives.
* Develop, maintain, and update technical and operational support documentation.
* Analyze applications to identify operational risks, vulnerabilities, and opportunities for performance and security improvements.
* Collaborate with Development, Infrastructure, Database, Middleware, and Business teams to ensure timely incident resolution and operational excellence.
* Contribute to continuous improvement initiatives by identifying opportunities to automate operational tasks and optimize support processes.
* Communicate effectively with internal customers and business stakeholders by providing timely updates on incidents, service requests, and ongoing support activities.
What we offer:
* USD Payments
* Freelance
* Fully remote

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