Инженер службы поддержки
Инженер службы поддержки
What You Will Be Doing:
- Ensuring technical customer issues are serviced within our contractual SLA, and managed to resolution
- Maintain strong relationships with our customers for the delivery of technical support
- Have a mindset of continuous improvement, in terms of efficiency of support processes and customer satisfaction
- Work across multi-cultural and geographically distributed teams
What You Bring Along:
- Proven experience in Technical Support in a technology businesses.
- A technical background in fields like; System Administration, Network Engineering, Software Engineering etc.
- Strong verbal and written communication skills in English
- A customer oriented focus
- Experience in a Linux/Unix environment
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