Intake and Case Support Specialist

Company: Job Duck

JOB DUCK IS HIRING AN INTAKE AND CASE SUPPORT SPECIALIST
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!
Role Overview
We are looking for a dedicated Intake Specialist who thrives in a fast-paced, client-focused environment and enjoys making a meaningful difference in people’s lives. In this role, you will serve as a key point of contact for clients, guiding them through important processes while ensuring clear, compassionate, and timely communication. You will play a vital role in managing case-related information, coordinating with external parties, and maintaining organized records that support successful outcomes. This position is ideal for someone who is naturally empathetic, detail-oriented, and capable of balancing professionalism with efficiency in high-volume interactions. If you enjoy structured workflows while still adapting to client needs, this opportunity offers both purpose and growth.
Schedule:
Monday to Friday from 8:00 AM to 5:00 PM EST (USA)
Your Responsibilities Will Include but Are Not Limited To:
* Managing client follow-ups via text messaging to ensure timely updates
* Answering inbound calls and conducting follow-up phone calls with clients and relevant parties
* Reviewing Social Security files and documentation for accuracy and completeness
* Preparing and submitting status requests to monitor case progress
* Reviewing, requesting, and organizing medical records for case development
* Preparing, organizing, and submitting records to the Social Security Administration
* Preparing and submitting required Social Security forms and documentation on time
* Receiving, reviewing, and processing incoming records and documentation
* Organizing documentation for filings and case submissions
* Preparing and submitting records to medical providers and related institutions
* Maintaining accurate and detailed case notes for tracking and updates
* Coordinating and following up on medical appointments and related documentation
* Communicating with Social Security Administration representatives regarding case matters
What We’re Looking For:
* At least one year of experience in a client-facing role, such as customer service, sales, or legal/administrative support roles
* Strong interpersonal skills with the ability to communicate empathetically and professionally
* Excellent organization and time management skills
* Detail-oriented with strong documentation accuracy
* Ability to balance compassion with productivity and task completion
* Strong follow-up and case tracking abilities
* Ability to manage multiple communication channels efficiently
* Problem-solving mindset with the ability to adapt to changing priorities
* Professional phone presence and active listening skills
* Strong ability to manage multiple client interactions and case details simultaneously
* Excellent written and verbal communication skills
* Ability to handle a moderate call volume daily (approximately 16–30 calls combined inbound and outbound)
* High attention to detail when handling documentation and records
* Ability to work independently while following established procedures
* Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
* Quiet, distraction-free remote work environment
What’s In It for You?
* Monthly compensation starting from 1150 USD to 1220 USD
* Paid time off.
* Referral bonuses.
* 100% Remote, Full-Time, Long-Term Career Opportunity.
* Parental leave.
* Opportunities for professional development and training
* Dedicated support from our team.
* A chance to work with clients who share our values.
Ready to dive in? Apply now and make sure to follow all the instructions!
DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.

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