Infosys Launches AI-First Model to Turn GCCs into Innovation…
Analytics India Magazine (C P Balasubramanyam)
Infosys has unveiled its AI-First GCC Model, a specialised offering designed to accelerate the creation and transformation of Global Capability Centres (GCCs) into AI-driven hubs for innovation and business growth.
The company in a release said the new model enables enterprises to reposition their GCCs as strategic engines that deliver agility, innovation and competitive advantage in an increasingly AI-first landscape.
The launch builds on Infosys’ track record of more than 100 engagements with GCC entities across industries, including setting up and managing centres for Lufthansa Systems, zooplus and Danske Bank.
Infosys said the AI-First GCC Model addresses the challenges enterprises face when scaling or modernising GCCs by providing a comprehensive path from setup to operational readiness, while embedding AI-led transformation through production-grade agents and a unified platform ecosystem.
Satish HC, EVP and chief delivery officer, Infosys, said that as enterprises transform GCCs into strategic hubs, Infosys is ready to accelerate their journey.
“Our AI-first approach, comprehensive GCC lifecycle capabilities, and global delivery excellence, uniquely position us to help clients unlock new value. Our dedicated GCC practice will offer speed, scale, and strategic depth essential for the next wave of enterprise transformation,” he said.
The offering integrates Infosys Agentic Foundry for building and scaling reliable production-grade AI agents, EdgeVerve AI Next as the unified platform for applied and agentic AI at enterprise scale, and Infosys Topaz to infuse AI-first services across the GCC lifecycle.
Infosys noted that its expertise in AI-led business process transformation further strengthens the model’s ability to help enterprises operate smarter and faster.
The company recently partnered with Lufthansa Systems to establish a dedicated GCC developing sustainable aviation IT products and data-driven solutions to enhance safety, efficiency, customer experience and competitiveness using generative AI capabilities from Infosys Topaz.
Infosys said the model unifies technology, talent and transformation capabilities to help clients convert their GCCs into scalable innovation engines that support global mandates and business growth.
It includes fully integrated lifecycle management for GCC setup and expansion, covering strategy, site selection, entity creation, recruitment and operational launch, as well as embedded AI capabilities aimed at improving efficiency, speeding time-to-market and unlocking new business opportunities.
The offering also leverages the Infosys Springboard digital learning platform and the company’s corporate university infrastructure to create a pipeline of future-ready talent tailored to enterprise needs.
Additionally, Infosys provides flexible operating models such as Build-Operate-Transfer, assisted builds, joint ventures and partner-hosted approaches to suit varying GCC strategies.
In the statement, Lufthansa Systems said its GCC with Infosys is helping build a future-ready innovation hub that improves aviation safety, efficiency and customer experience.
Danske Bank highlighted that its Infosys-run GCC is now core to executing its AI-first strategy, integrating AI across software delivery and business functions like customer service, compliance and risk.
Everest Group noted that Infosys’ GCC approach combines technology partnerships, AI investments, innovation labs, flexible infrastructure and a broad talent model to support enterprises through the full GCC lifecycle.
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