If the Customer.s the Copilot, You.re in the Wrong Seat. Innovative Yet Simple Strategies to Elevate Your Customer.s Experience

✅ Do you wonder why some companies provide good customer service while others fail Are you an associate that delivers consistently amazing service, but others around you could care less Or are you a leader that is passionate about your customers and want to engage them in new and more innovative waysWell, this book is for you. In his new book, If the Customer’s the Copilot, You’re in the Wrong Seat., Brian Dennis shares his insights from more than 2 decades of studying, working alongside and learning from those that deliver exceptional customer experiences. It includes numerous strategies and techniques on how to deliver winning customer service. In fact, with the information Brian provides in this book, you will see how to easily transform your team into a customer service powerhouse. He strips what are sometimes viewed as perplexing ideas down to their essence, while providing real-world practical examples that make the points he outlines even more memorable. His book mirrors his keynote speeches which are high energy, filled with relevant stories that his readers will remember and include examples that turn the complicated into understandable customer service lessons.In this book you will learn· How-to create a service culture that is engaged, energized and passionate about the customer experience.· Strategies that will guide your internal team to deliver amazing support to your external customers. · How-to change unsatisfied or even satisfied customers into raving fans· ...

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