ITIL Valid Test Forum | Valid ITIL Exam Sims

ITIL Valid Test Forum | Valid ITIL Exam Sims


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EXIN ITIL Foundation (V4) Sample Questions (Q66-Q71):

NEW QUESTION # 66

Contracts are used to define:

  • A. Metrics and Critical Success Factors (CSFs) in an external agreement
  • B. The provision of IT services or business services by a Service Provider
  • C. Service Levels that have been agreed between the Service Provider and their Customer
  • D. The provision of goods and services by Suppliers

Answer: D


NEW QUESTION # 67

Which is the correct combination of items that makes up an IT service?

  • A. People, processes and customers
  • B. Information technology, networks and people
  • C. Information technology, people and processes
  • D. Customers, providers and documents

Answer: C


NEW QUESTION # 68

What body exists to support the authorisation of changes and to assist Change Management in the assessment and prioritization of changes?

  • A. The Change Authorisation Board
  • B. The Change Implementer
  • C. The Change Advisory Board
  • D. The Change Manager

Answer: C


NEW QUESTION # 69

Which of the following statements about the Service Portfolio and Service Catalogue is the MOST CORRECT?

  • A. The Service Portfolio has information about all services; the Service Catalogue only has information about services which are live, or being prepared for deployment
  • B. The Service Catalogue only has information about services that are live, or being prepared for deployment; the Service Portfolio only has information about services which are being considered for future development
  • C. The Service Catalogue has information about all services; the Service Portfolio only has information about services which are being considered for future development
  • D. Service Catalogue and Service Portfolio are different names for the same thing

Answer: A


NEW QUESTION # 70

The design of IT services requires the effective and efficient use of what?

  • A. People, process, partners, performance
  • B. People, products, plans, partners
  • C. Performance, process, products, plans
  • D. People, process, products, partners

Answer: D


NEW QUESTION # 71

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