IT Service Manager (SAP / ERP Operations)

Company: Capitole

With 1,000+ professionals and over a decade of experience, we have built an environment where talent is trusted, supported, and continuously challenged to grow.
🤝 People First: trust, respect, and professional development
📉 13% turnover rate, well below market average
💻 Cutting-edge IT projects with global clients and modern technologies
📚 Personalized training: up to €1200/year
🕓 Real flexibility to work in your own way
💬 Monthly follow-up & 360º evaluation
🏥 Private health insurance + flexible compensation + Wellhub
💡 Active tech communities to learn and share
🎊 And yes… we also know how to have fun
We are looking for a IT Service Manager to join a long-term international project for a leading German company in the industrial sector.
This role is focused on ensuring the stability and continuous improvement of business-critical enterprise applications and services, acting as the bridge between business stakeholders, support teams, and external vendors.
The ideal candidate combines strong IT Service Management expertise with a solid understanding of how technology supports key business operations and processes.
Key Responsibilities
* Manage Incident and Problem Management processes for business-critical applications and services.
* Lead Major Incident resolution activities, ensuring effective coordination across technical and business teams.
* Monitor service performance through SLAs, KPIs, and operational reporting.
* Coordinate multiple support teams and vendors in a global multi-vendor environment.
* Drive Root Cause Analysis (RCA) and continuous improvement initiatives.
* Assess service risks, dependencies, operational criticalities, and business impact.
* Participate in service governance activities and support operational excellence initiatives.
* Ensure stability, quality, and availability of enterprise services supporting business operations.
Requirements
* 5+ years of experience in IT Service Management, Service Operations, Incident Management, or Problem Management roles.
* Experience managing services that support business-critical enterprise applications.
* Understanding of business impact and service prioritization in complex environments.
* Experience working with ERP, SAP, Supply Chain, Manufacturing, Finance, Logistics, or similar enterprise application environments is highly valued.
* Experience working in international and multi-vendor environments.
* Knowledge of ITSM tools such as ServiceNow, Jira, Remedy, or similar.
* Strong understanding of ITIL best practices.
* Excellent communication and stakeholder management skills.
* ITIL Foundation certification is highly valued.
* English level: C1
📍 Full remote
⏱️ 8.5h Monday–Thursday, 6h Friday
If this opportunity sounds interesting, feel free to share your profile — we will be happy to provide more details
👉 Learn more about Capitole
🕵️ Glassdoor Reviews
The employee will adhere to information security policies:
-Will have access to confidential information related to Capitole and the project they are working on.
-Must comply with the security policies and internal policies of the company and the client.
-Must sign an NDA.

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