I Am Secretary
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I Am Secretary
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What does a Secretary do?
Mary McMahon
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Secretaries can have a range of duties depending on their workplace, but in general they are in charge of keeping offices running smoothly by performing a mix of administrative and low-level management tasks. These professionals commonly answer telephones and e-mail correspondence and manage filing systems; they may also sort mail, organize meetings, and coordinate inter-office communications. In most cases, the work is considered “entry level,” which means that no special skills or educational qualifications are required for success. Just the same, there is usually room for advancement. People with a lot of potential or experience often find themselves in the running for increasingly prestigious jobs with higher and higher pay.
Administrative assistant , clerk, and personal assistant jobs are usually included within this umbrella. All of these positions are administrative and all usually center on paperwork and electronic document management. One of the only exceptions is government-level or other official “secretaries,” such as the Secretary of Defense or Secretary of the Treasury. Though these titles may suggest a purely low-level function, officials in these roles are generally quite high ranking and typically do little to no administrative or clerical work themselves.
Office management is one of the most important secretarial tasks. This category of work can be somewhat broad, but almost always involves administrative and clerical duties. Secretaries commonly manage office paperwork, which includes sending and receiving mail, creating and organizing filing systems, and managing correspondence. In most settings, computer and word processing skills are essential.
Answering telephone calls is also an important part of the job in most places. Secretaries are often the first people clients and customers will speak to when phoning a business. As such, good manners and a courteous demeanor are usually required. Professionals must typically show a great deal of tact when taking messages, placing callers on hold, or answering basic questions.
In many settings, administrative personnel are in charge of managing office calendars as well as individual employee calendars. They are often responsible for scheduling meetings and appointments and watching out for conflicts and double-bookings. This task is particularly pronounced in places like medical practices where patients are constantly calling for appointments, but can occur anywhere higher-level employees are “in demand.” Even if it is just a matter of scheduling a lunch meeting or arranging dinner reservations, secretaries are usually some of the first people executives and managers turn to for help.
In addition to having clerical skills, administrative staff must be managers of time and people. They must anticipate the needs of office personnel, solve internal problems quickly, and work efficiently to coordinate and bring different people together. Excellent people skills are really important, particularly when it comes to managing executives and other important staff members. A lot of the job may be “behind the scenes” with secretaries anticipating their superiors’ needs and demands before requests are even made.
In most offices, secretaries are considered somewhat low-level and are almost always near the bottom of the office pecking order. They usually answer to both mid-level and senior management, and they must typically help everyone equally. Large businesses and offices often have entire secretarial pools, however, in which case something of a more nuanced hierarchy emerges. In these settings, some workers may be tasked with menial jobs like filing and answering phone calls, while others may manage schedules and interact with higher-ranking staff. Advancement in these offices usually depends on time and experience.
Some of the most prestigious work a secretary can get is in the realm of personal assistance. Many senior executives and corporate leaders have dedicated administrators whose whole work life is devoted to the care and management of one leader’s schedule. This type of secretary must typically work long hours and deal with sometimes unpredictable demands and requests, but is often among the best paid and most respected of the profession.
Different employers have different requirements for how their secretaries are educated. In some cases, a high school diploma or equivalent is all that is needed, while in others, actual secretarial certifications or degrees are preferred. Community colleges and vocational schools frequently offer programs where interested students can learn the ins and outs of word processing and office management. Taking this sort of course is often a good idea even if it is not strictly required, as it can help an application stand out and can give new hires a leg up when it comes to experience.
The term “secretary” may not always attach to an office administrator. In some cases, particularly those involving high-ranking government officials, the designation may be used in an honorary capacity to indicate management of a broad sector of affairs. Officials who head up departments or oversee major governmental divisions may use secretarial titles, but their jobs should not be confused with more common office management roles.
Ever since she began contributing to the site several years ago, Mary has embraced the
exciting challenge of being a wiseGEEK researcher and writer. Mary has a liberal arts degree from Goddard College and
spends her free time reading, cooking, and exploring the great outdoors.
I'm the secretary for a fishing lure supply company. Yesterday my boss asked me to do something that I'm not sure is within my job description. He asked me if I would rub foot lotion on his feet, and insisted that I take the little pieces of lint from between his toes and place them on my desk, only to have to return them to his toes after his lotioning.
I am a 17 year old girl and want to become a secretary in the future but it is just that I always feel melancholy when friends are chatting and saying so many things about their future careers. Sometimes I feel euphoria, but I always pray to God almighty in heaven that I should one day be a doctor in the future.
I've been a secretary for over 30 years.
What does it mean when another secretary says to you, 'you almost look too good to be your boss's secretary'?
Another secretary said this to me and I have no idea what she is implying.
I have an upcoming meeting with people from different companies. So how can I be a good secretary by taking notes about what we are discussing? Our company deals with intercom installations.
I am 23 years old. When I joined our carrier as a secretary, I was very bad, and depressed as well. But someone told me, how to improve my secretarial position in an office. Please read the following points carefully.
Firstly, improve your English from reliable sources like newspapers, magazines, novels, etc.
Secondly, make your boss's job as easy as possible. Arrange all needs like stationary which used by your boss or in your department.
Finally, you should know how to book air travel and hotels and how to manage your boss's calendar.
All the above points have helped me succeed. Now I am an executive assistant and my job is going very well.
Not a job I would recommend and it wasn't my first choice, but 30-plus years ago there weren't many choices unless you went on to university, which we couldn't have afforded.
For the range of skills, responsibilities and tasks, you can look forward to below national average earnings and often being treated like dirt. Yes, if you get into a good company, you may be able to move into other areas. With computers and people doing their own letters, etc., some companies think they can do without us but they don't realize the risk they run of appearing unprofessional with correspondence being sent out full of spelling, punctuation and grammatical errors, not to mention inconsistencies in style and formatting! There's a lot more to being a secretary than meets the eye and you build up experience and knowledge over time.
As someone else said, we make the 'managers' look good and often put in a lot of the ground work, but they're the ones who take home the big pay cheques!
Being a secretary or Administrative Assistant as they call it, stinks. Do aim higher -- much higher. It is boring, it doesn't pay well and you get no respect. None. I did it for four years and hated every second. I could barely make ends meet.
You receive a call that your boss had an accident on his way to some official duty. As a secretary, what will you do?
My boss is also my live-in boyfriend of 10 years. He is self-employed. He doesn't want to get married.
I am not on his documents as a beneficiary. He has three grown children who are beneficiaries. He doesn't have me on the lease, I have no retirement and no company benefits. Recently, his aged father found that he could only manage his large T Bill fund through a computer, which he doesn't have.
My boss now makes scheduling reinvestments for his father my responsibility. I don't want this responsibility. Is this something that falls under "and other duties..."? Doesn't this put me in a bad position?
What are the issues faced by the company secretary?
Do not become a secretary. It is, in most cases, a menial, dead-end job -- job, not a career.
I took the safe route and got a job at a law firm. I answer phones, type stuff, put files away, make copies, and stare at the wall to pass the time. There is usually no opportunity to advance. You do not get paid very well and do not get the respect you deserve. Easy? Yes. Satisfying? No. Challenging? No. Rewarding? No.
To those young people saying they want to become a secretary, think again. At the very least, find a job with a company where you could potentially move up. Example: at a law firm, you cannot work your way up to being a lawyer (must go to law school). At a school, you cannot work your way up to being a teacher (must go to school). See a trend here? Go to college and get a relevant degree!
I am a secretary. I have been since leaving college and the one good thing I will say is: I've never found it hard to get a job. I have traveled, returned and found work immediately. I have worked in the UK and the US as a PA/Secretary, can't complain about finding work.
However, I hate it. It's the most boring job in the world and to the young girls' writing on here, please aim higher. I have a 10 year old and a 12 year old and I will encourage them find their passions, don't just fall into this 'safe' trap. It is a trap. Now I'm older and need the job to pay the bills I can't get out. I fear I will be bored out of my brain until I retire. Ugh. The thought is so depressing.
I am 16 and doing business and admin in college. Is there anything else I can do except secretary work? Please help. Thanks for your advice. --Maria
To the person who asked if secretaries have to clean windows and floors: If your boss asks you to do that and you are the secretary, I would ask your boss how much the janitor makes and tell him you will clean the windows and floors if he'll pay you the janitor's pay as well as the secretary's pay.
The secretary is the person who works the hardest in a company and makes the least amount of money, on top of being treated with the utmost disrespect by bosses, co-workers and clients.
Secretaries also make the boss look good so he or she can get paid the big bucks. If you are considering becoming a secretary, my advice is run the other way! Worst job in the world and you will be lucky if people treat you like a human.
I have been a secretary for the last 30 years! It wasn't my first career choice. Trust me, you don't ever want to be a secretary or personal assistant. It is the crappiest job in the world! Trust me: don't do it. Don't waste your career. Do something else!
You are looked down on, not respected and treated like crap! Take it from one who knows!
I am 12 years old and I would love to be a secretary but the only thing I'm scared about my english because i read a comment and it said you have to have good grammar and you have to be good at multitasking. That's scary if you really think about it, but I really like this career.
Do secretaries have to clean the office as well (cleaning the floor and the windows)? because my boss asked me to and I was wondering if I really have to do it?
I have to write a speech because I'm the secretary at my school. People seem to like me! I don't want to be one!
what is the usefulness of a secretary with introduction of computers?
thanks for the info. like anon2179, I am working to be a secretary also.
I need help with my project. What is a secretary's function before, during and after an AGM? I
Can you, please give me three reasons to be a secretary? I like this job, but when I am asked to give the three reasons I don't know the right answer. Thanks in advance.
I need some help! Can anybody there can give me an answer to this question? Are the jobs of a secretary very important in an office? Please help.
help me please. I am a delegate from my school in an english contest and I have to show how to be a good secretary. just tell me how to do that. thanks!
i need help with my secretary school speech. can i get some help! please.
thanks! helped me on my class project.
thanks for the post. it really helped me in my class.
As a department secretary, you have to multi-task. If you are busy with your boss’ assignment and a salesman comes to you with a million dollar deal that requires your immediate help and at the same time, a customer calls and complains, what do you attend to first and why?
who can help me answer this question,please
I'm running for secretary for my theater club. any tips on my speech I'm saying?
Hello to you all!
I have been reading your queries with interest.
I have been a secretary in all its guises for many years, and can offer some advice; you will need to be well spoken, have a good command of the English language (do not use slang words or phrases), and to understand grammar and punctuation. You must be well groomed and professional in your attire, and be able to undertake your duties with a smile - whatever they are. Think of a swan; it gildes across the pond effortlessly, but its legs are paddling for all they're worth!
I hope this hasn't put you all off, as it can be a great job, and with the right company, can take you all over the world.
It is good to see kids exploring the working world and finding the time to research new ideas and possible avenues for their future. Thumbs up for that! That is truly inspring. Continue to keep up with the research and strive for the education--it really is the leading edge in today's job market.
I hope you kids strive for bright futures and know that it is harder than it may seem, but as Winston Churchill once said, "Never, never give up."
hi i'm 17 and i want to be a secretary. how may years does it take?
I'm a lot like one of the other commenters i read.
I've had people tell me i should be a secretary but i had no idea what they did so i didn't want to be one but now that i see what they do i really want to be one and i think i could be good at it!
But i'd like to know more about the schooling you need for it.
Because i'm really thinking about it and i'd love to do it so if you know anything about the schooling help me out. please and thank you
I am a 12yr. old girl. And I have a good Idea about having a class election. My teacher has agreed with it, and I have to pick something to be elected for besides president.
I picked Writer and Secretary. I had many questions about what a secretary does and how they help the world.
When I read this article, it helped me a lot.
It told me what a secretary does, and how they run their job.
This has helped me a lot on my paper persuading my teacher to use my idea. It worked!
im 13 years old just and i don't know what i want to be when i grow older i may seen young but i have a mature attitude as it might not show towards my parents but i like the idea of becoming a secretary because it's a well organized job and includes ict which i love at the moment i get bullied at the moment and switch off at times and concentrate on careers because that is the best subject i like to look at i looked at this article and was impressed the information in it was detailed keep it up!
what are some challenges that administrative assistants face?
Вопрос 1 Walter Morano speaking. Hi Walter. … Diana here. - I am ...
What does a Secretary do? (with pictures)
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From Wikipedia, the free encyclopedia
This article is about the occupation of an assistant. For the position of leadership, see Secretary (title) . For other uses, see Secretary (disambiguation) .
This article needs additional citations for verification . Please help improve this article by adding citations to reliable sources . Unsourced material may be challenged and removed. Find sources: "Secretary" – news · newspapers · books · scholar · JSTOR ( April 2013 ) ( Learn how and when to remove this template message )
This section possibly contains original research . Please improve it by verifying the claims made and adding inline citations . Statements consisting only of original research should be removed. ( December 2016 ) ( Learn how and when to remove this template message )
^ "Secretary Job Information | National Careers Service" . Nationalcareersservice.direct.gov.uk. January 27, 2012 . Retrieved February 3, 2014 .
^ Jump up to: a b Robert, Henry M.; et al. (2011). Robert's Rules of Order Newly Revised (11th ed.). Philadelphia, PA: Da Capo Press. pp. 458–460. ISBN 978-0-306-82020-5 .
^ Robert III, Henry M.; et al. (2011). Robert's Rules of Order Newly Revised In Brief (2nd ed.). Philadelphia, PA: Da Capo Press. pp. 142–151. ISBN 978-0-306-82019-9 .
^ "Secretaries and Administrative Assistants : Occupational Outlook Handbook : U.S. Bureau of Labor Statistics" . Bls.gov. March 29, 2012 . Retrieved December 8, 2013 .
^ "Secretary - Definition and More from the Free Merriam-Webster Dictionary" . Merriam-webster.com. August 31, 2012 . Retrieved February 3, 2014 .
^ Mullaney, Marie Marmo; Hilbert, Rosemary C. (February 2018). "Educating Women for Self-Reliance and Economic Opportunity: The Strategic Entrepreneurialism of the Katharine Gibbs Schools, 1911–1968" . History of Education Quarterly . 58 (1): 65–93. doi : 10.1017/heq.2017.49 . ISSN 0018-2680 .
^ Weiss, J (1981). "Educating for clerical work: The nineteenth-century private commercial school". Journal of Social History . 14 : 416.
^ Scot, Barbara (September 29, 1967). "Secretaries wanted across the Atlantic" . The Glasgow Herald . p. 9.
^ Seebohm, Caroline (July 19, 1971). "English Girls in New York: They Don't Go Home Again" . New York . pp. 34–38.
^ "Secretaries/typists" . NHS Careers . Retrieved January 1, 2012 .
^ Rampell, Catherine (September 9, 2014). "The college degree has become the new high school degree" . The Washington Post . Retrieved July 6, 2016 .
^ Military Assistant/Executive Officer Handbook . Retrieved on 11 June 2013.
A secretary , administrative professional , or personal assistant is a person whose work consists of supporting management , including executives, using a variety of project management , communication , or organizational skills. However this role should not be confused with the role of an executive secretary , who differs from a personal assistant.
The functions of a personal assistant may be entirely carried out to assist one other employee or may be for the benefit of more than one. In other situations a secretary is an officer of a society or organization who deals with correspondence , admits new members, and organizes official meetings and events. [1] [2] [3]
A secretary, also known as a personal assistant (PA) or administrative assistant , has many administrative duties. The title "secretary" is not used as often as in decades past, and responsibilities have evolved in response to the technological age, requiring knowledge in software such as the Microsoft Office suite of applications. The duties may vary according to the nature and size of the company or organization, and might include managing budgets, bookkeeping, attending telephone calls, handling visitors, maintaining websites, travel arrangements, and preparing expense reports. Secretaries might also manage all the administrative details of running a high-level conference or meeting and be responsible for arranging the catering for a lunch meeting. Often executives will ask their assistant to take the minutes at meetings and prepare meeting documents for review. [4] In addition to the minutes, the secretary may be responsible for keeping all of the official records of a company or organization. [2] A secretary is also regarded as an "office manager".
The term is derived from the Latin word secernere , "to distinguish" or "to set apart", the passive participle ( secretum ) meaning "having been set apart", with the eventual connotation of something private or confidential, as with the English word secret. A secretarius was a person, therefore, overseeing business confidentially, usually for a powerful individual (a king, pope, etc.). As the duties of a modern secretary often still include the handling of confidential information, the literal meaning of their title still holds true. [5]
From the Renaissance until the late 19th century, men involved in the daily correspondence and the activities of the powerful had assumed the title of secretary.
With time, like many titles, the term was applied to more and varied functions, leading to compound titles to specify various secretarial work better, like general secretary or financial secretary . Just "secretary" remained in use either as an abbreviation when clear in the context or for relatively modest positions such as administrative assistant of the officer(s) in charge, either individually or as member of a secretariat. As such less influential posts became more feminine and common with the multiplication of bureaucracies in the public and private sectors, new words were also coined to describe them, such as personal assistant .
In the 1840s and 1850s, commercial schools were emerging to train male and female students the skills needed to work in a clerical position. [6] In 1870, Sir Isaac Pitman founded a school where students could qualify as shorthand writers to "professional and commercial men". Originally, this school was only for male students. In 1871, there were more than 150 such schools operating in the United States, a number that grew to as many as 500 by the 1890’s. [7]
In the 1880s, with the invention of the typewriter , more women began to enter the field and during the upcoming years, especially since World War I , the role of secretary has been primarily associated with women. By the 1930s, fewer men were entering the field of secretaries.
In an effort to promote professionalism among United States secretaries, the National Secretaries Association was created in 1942. Today, this organization is known as the International Association of Administrative Professionals (IAAP). The organization developed the first standardized test for office workers called the Certified Professional Secretaries Examination (CPS). It was first administered in 1951.
By the mid-20th century, the need for secretaries was great and offices and organizations featured large secretarial pools . In some cases the demand was great enough to spur secretaries being recruited from overseas; in particular, there was often a steady demand for young British women to come to the U.S. and fill temporary or permanent secretarial positions. [8] Several organizations were created to assist secretaries from foreign lands, including the Society of International Secretaries and the Association of British Secretaries in America . [9]
In 1952, Mary Barrett, president of the National Secretaries Association, C. King Woodbridge, president of Dictaphone Corporation, and American businessman Harry F. Klemfuss created a special Secretary's Day holiday, to recognize the hard work of the staff in the office. The holiday caught on, and during the fourth week of April is now celebrated in offices all over the world. It has been renamed " Administrative Professional's Week " to highlight the increased responsibility of today's secretary and other administrative workers, and to avoid embarrassment to those who believe that "secretary" refers only to women or to unskilled workers.
In a business, many job descriptions overlap. However, while administrative assistant is a generic term, not necessarily implying directly working for a superior, a secretary is usually the key person for all administrative tasks, and often referred to as the "gate keeper". Other titles describing jobs similar to or overlapping those of the traditional secretary are Office Coordinator, Executive Assistant, Office Manager and Administrative Professional.
In the United States, a variety of skills and adaptability to new situations is necessary. As such, a four-year degree is often preferred and a two-year degree is usually a requirement. Another option is to get a professional certification from a national association. [ citation needed ]
The work of an executive assistant (sometimes called a management assistant) differs a great deal from that of an administrative assistant. In many organizations, an executive assistant is a high-ranking position in the administrative hierarchy. Executive assistants work for a company officer or executive (at both private and public institutions), and possess the authority to make crucial decisions affecting the direction of such organizations. As such, executive assistants play a role in decision-making and policy setting. The executive assistant performs the usual roles of managing correspondence, preparing research, and communication, often with one or more administrative assistants or scheduling assistants who report to him or her. The executive assistant also acts as the "gatekeeper", understanding in varying degree the requirements of the executive, and with an ability through this understanding to decide which scheduled events, meetings, teleconferences, or e-mails are most appropriate for allocation of the executive's time.
An executive assistant may, from time to time, act as proxy for the executives, representing him/her/them in meetings or communications and project managing the production of reports or other deliverables in the absence of the executive. An executive assistant differs from an administrative assistant (a job which is often part of the career path of an executive assistant) in that they are expected to possess a higher degree of business acumen, be able to manage projects, as well as have the ability to influence others on behalf of the executive. In the past, executive assistants were required to have a high school diploma , but increasingly jobs are requiring a bachelor's degree . [11]
In the U.S. Department of Defense , the title of military assistant (MA) or executive assistant (EA) is typically held by Army, Air Force, and Marine Corps colonels , lieutenant colonels , and senior majors and Navy captains , commanders and senior lieutenant commanders who are in direct support of the Secretary of Defense , Deputy Secretary of Defense and other civilian defense officials down to the level of a Deputy Assistant Secretary of Defense , as well as general officers or flag officers .
The Secretary of Defense also has a lieutenant general or vice admiral as his/her senior military assistant.
Like their civilian counterparts, EAs are also a resource in decision-making, policy setting, and will have leadership oversight of the entire military and civilian staff supporting the civilian official, general officer, or flag officer. EAs are often interchangeable with other senior military officers of equivalent rank holding the title of chief of staff in other service organizations headed by a flag officer or general officer. In the case of unified combatant commands and service major commands, the Chief of Staff is often a general officer or flag officer himself/herself, typically at the 1-star or 2-star level, but he or she should not be confused with the 4-star officers holding the title of Chief of Staff of the Army or Chief of Staff of the Air Force . [12]
Wikimedia Commons has media related to Secretary .
Look up secretary in Wiktionary, the free dictionary.
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