HowToBuy CNFans Guide

Welcome To CNFans's one-stop help center! Here follows a guide on #HowToBuy on our platform!

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How To Buy

- Register on CNFans

Register on CNFans agent, just clicking on this Registration Link.

- Fill your cart

Choose item’s color, size, and quantity, then proceed to add to cart or checkout. Due to shipping fees, we suggest to place orders with minimum 5 articles.

- Purchase your orders

CNFans will reach out to the seller and purchase the items you have ordered. Quality control will be conducted and the items will be stored in the warehouse. You can check the status of your item by visiting “My Account” and selecting “Orders”/”Warehouse”. You must wait for the quality control and, once your articles have correctly been stored in the warehouse, you can proceed with Delivery and Payment.

- Submit for Delivery

Go to ‘Warehouse’ page, select items, and submit for delivery. Then, fill in your recipient’s information and choose the suggested shipping line. Some items may have restrictions on some shipping lines. We have selected some recommended shipping line options for you to choose from. Additional services, such as removal of packaging, reinforcement of package, and insurance, are available. Please contact your agent and send your special request before you submit your parcel.

- Pay Intl Shipping Fee

Choose a payment method and pay your international shipping fees. The international shipping fees is determined based on the weight/size of the parcel, the chosen shipping line, and the destination. The final shipping cost will be calculated based on the actual size and weight of the parcel as confirmed by the shipping company, the specific billing method is shown in the “estimation” page.

- Parcel Deivery (Intl Shipping)!

Pack all products you submitted into one package, strengthen the package, and dispatch for delivery. Track your parcel on “My account”- “Parcel” after it has been sent. Track your parcel on “My account”- “Parcel” after it has been sent. To confirm the delivery of your parcel, go to “My account” and select “Parcel.” If you have any questions about the parcel, you can contact us through the “contact” ticket or our online service.

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Any Trouble?

Have a look to our Help Center, or contact our dedicated Customers Support:

care@cnfans.com (Only handle CNFans account-related issues)

For other inquiries about orders, parcels, payments, etc., please contact us through CNFans tickets (“contact” button on your CNFans account) or CNFans online customer service.

Visits our dedicated section for any After-Sales Service (i.e. Product Abnormality, Package Return, Insurance and Compensation rules, ecc..)