How to Deal with Angry Customers: A Guide for Freelancers and SMBs

In the world of freelancing and small to medium-sized businesses (SMBs), the ability to handle angry clients is a crucial skill. Whether you're a seasoned freelancer or an SMB owner, knowing how to turn an upset client into a satisfied customer can make or break your business. In this comprehensive guide, we will discuss various strategies and techniques that can help you effectively manage and calm angry clients. By mastering this art, you can improve your reputation, retain clients, and ultimately, grow your business.