How To Fix QuickBooks Error 15215?

Resolve QuickBooks Error 15215 with Simple Solutions

QuickBooks error 15215 is a runtime error that appears when downloading payroll updates or updating maintenance releases for the QuickBooks (QB) desktop version. In this article, we will discuss different situations where error 15215 occurs, various causes of this error, and answers to repair it.

When downloading or installing QuickBooks Desktop updates, you may possibly encounter QuickBooks Error Code 15215. The written text associated with the error message may differ, however it is usually caused due to incorrect configuration of Internet Explorer (IE) or if you have a conflict with another program running in the background.

If this error occurs, QB will likely not perform any updates. When you look at the worst-case scenario, the problem may well not let you open QuickBooks.

Occurrences of QuickBooks® Error 15215

You could receive the error with a text just like:

“Error 15215: Unable to verify digital signature”.

Or, you might encounter the error together with the text:

“Error 15215: Server not responding”.

The error shows up when a user performs payroll updates, and QB is not able to verify the digital signature associated with payroll program files. It would likely also appear when attempting to update maintenance release.

Basically, before downloading any file, the QuickBooks program tries to verify the digital signature of the many downloaded files to guard the PC and its data from virus/malware attack. If it fails to verify the digital signature of this program file that you are downloading, it returns 15215 error.

Other Causes of QuickBooks® Error 15215

Problem connecting to your server

Firewall or antivirus software is blocking QB Desktop Payroll software to connect to your update server.

Incorrectly configured Internet Explorer settings

Incomplete installation of the QuickBooks software

Windows files or QB payroll program files are virus-infected

Simple Solutions to Resolve QuickBooks® Error 15215

Notes: Before troubleshooting, make sure:

1. Internet Explorer (IE) will be your default browser, and you are with the latest IE 11 version.

2. Also, try downloading payroll updates on another computer and check if you're able to perform the download successfully. If so, verify your network compatibility with QuickBooks.

3. Your Windows Security Certificate is not expired.

Solution 1 – Perform a method Reboot

Reboot/restart the body to alleviate any blocked connection into the server.

Restarting the device will force any background application to close or reset its settings, which might prevent your QuickBooks Desktop Payroll software from connecting to the server.

If rebooting resolves the issue, you still get error 15215 repeatedly, implement the second means to fix look at the programs that could result in the conflict.

Solution 2 – Identify and Close the Conflicting Programs

Identifying and stopping the conflicting programs might help you fix the error, and here’s how:

Click ‘Ctrl+Alt+Del’ keys together to open up the control interface.

Into the control board, it's possible to look at set of currently running background programs.

Click on the Processes tab, and stop the programs one-at-a-time by clicking the conclusion Process button.

Check if you still get the error each time you end a process.

Solution 3 – Login as Windows Administrator to operate QuickBooks Desktop

When logged directly into your computer or laptop as an administrator, you can take over most other programs in Windows. And, you need to use any resources that ensure proper functioning of QuickBooks Desktop.

Also Read: http://accountingpro.over-blog.com/2020/10/how-to-fix-quickbooks-error-15215.html

For running QB Desktop as a Windows administrator:

Close your QuickBooks Desktop program.

In your desktop, right-click the QuickBooks Desktop icon, and choose Run as administrator.

When prompted with all the message “Do you need to allow this system in order to make changes to your computer?” click Yes.

If this solution does not help resolve the problem, proceed with all the next workaround.

Solution 4 – Configure your Firewall Settings

You may face QuickBooks® error 15215 due to networking issues. The network issues might occur in the event that firewall has blocked Internet access for QuickBooks files or programs. To fix this matter, try running the QuickBooks File Doctor Tool.

If the tool does not help resolve the firewall issue, you will need to configure firewall ports manually. Here’s how you can get it done:

Note: just in case, you’re using multiple versions of QuickBooks Desktop on the same PC, it is important to configure the firewall ports for every single version manually.

Click on the Windows Start menu.

Look for and open Windows Firewall.

In the Windows Firewall dialog box, click Advanced Settings.

Under Windows Firewall with Advanced Security, right-click Inbound Rules, and then select New Rule.

When you look at the window that appears, from the Rule Type screen, choose Port and then hit Next.

In Protocol and Ports screen, do the annotated following:

Ensure TCP is selected.

Within the Specific local ports field, enter some of these ports based on the QB version you may be using:

QuickBooks Desktop 2020: 8019, XXXXX.

QuickBooks Desktop 2019: 8019, XXXXX.

QuickBooks Desktop 2018: 8019, 56728, 55378-55382.

QuickBooks Desktop 2017: 8019, 56727, 55373-55377.

How To Fix QuickBooks Error 15215?

Report Page