Home Depot Introduces Parking Fees Nationwide

Home Depot Implements Parking Fees at Select Locations, Sparking Customer Backlash

April 2, 2025

Home Depot, the largest home improvement retailer in the U.S., has begun rolling out paid parking at some of its store locations, drawing mixed reactions from customers. The new policy, aimed at reducing overcrowding and improving parking availability, has already been introduced in high-traffic areas, including stores in New York City, Los Angeles, and Chicago.

Under the new system, customers parking for more than 90 minutes will be charged a fee of
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5peradditionalhour,withamaximumdailycapof20. The first 90 minutes remain free to accommodate quick shopping trips. Home Depot has cited increasing challenges with non-customer parking—such as ride-share drivers and nearby commuters using its lots—as a key reason for the change.

'We want to ensure our customers have a seamless shopping experience, and parking availability is a critical part of that,' said a Home Depot spokesperson. 'This measure is intended to discourage long-term parking by non-shoppers while keeping the process convenient for our loyal customers.'

However, the move has faced backlash on social media, with many shoppers expressing frustration over what they see as an unnecessary added cost.

'First it was bag fees, now parking fees? I come here for lumber and supplies—I shouldn’t have to pay just to park,' complained one customer on Twitter.

Retail experts are divided on the decision. Some argue that paid parking could deter customers in competitive markets, while others believe it may help manage limited urban parking space more effectively. Competitors like Lowe’s and Menards have not announced similar plans, potentially giving them an edge in affected areas.

Home Depot has stated that it will monitor customer feedback and adjust the policy if needed. For now, the charges apply only to select metropolitan stores, with no immediate plans for a nationwide rollout.

Will the parking fees drive customers away, or will shoppers adapt to the change? The answer may depend on whether Home Depot can demonstrate real improvements in parking accessibility—or risk losing business to rivals.

—Reporting by [Your Name]

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