Helpdesk Support Engineer
Relocation or Remote | full time
Silverbird
Job description
Currently, we are searching for a Helpdesk Support Engineer. You will be reporting to IT Support Team leader and hold responsibility over the 2nd line of IT support.
Key Responsibilities:
- Represent IT support on the 2nd level, including verification of potential problems of Clients in production as well as issues of internal Team with our back-office tools
- Managing and escalating issues to responsible teams
- Keeping the knowledge base about issues and solutions up to date
- Studying new systems in order to understand how it works and how to help Clients and Teammates in the best way or find a workaround
Requirements
- More than 3 years of experience working in 1-2 or 3rd line of technical support
- Experience working with complex enterprise systems (ERP, Back-office/Admin panels)
- Experience working with logging and monitoring tools like Sentry, Graylog, Zabbix or similar
- Experience working with ticketing tools/systems
- Basic knowledge of SQL
- Fluent English (B1+)
- Nice to have: experience working in fintech/banking companies
- Nice to have: experience working with WEB debugging tools
- Nice to have: QA experience
Benefits
- Competitive base salary
- Remote work
- You will become part of an amazing culture with a supportive CEO and smart teammates who actually care
- You will work with an amazing team you can learn from and teach
- You will experience joining a high-growth/high-traction organization, with the ability to make an impact
- Free English classes via SkyEng
- Free mental health support by Oliva
Contact info:
@des_pur
