Health Okay Pharmacy App - Privacy Policy

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Last Updated: March 9, 2026

Thank you for choosing to use the Health Okay Pharmacy mobile application ("App"). This Privacy Policy is intended to inform you about how we collect, use, disclose, and safeguard your information when you use our mobile application.

1. Introduction

Health Okay Pharmacy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains our practices regarding the collection, use, and disclosure of your information when you use our App and the services we provide through the App.

By downloading, accessing, or using our App, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our App.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you use our App:

Contact Information: Name, phone number, email address
Location Information: Your general location to provide nearby pharmacy services
Device Information: Device model, operating system version, unique device identifiers
Usage Data: How you interact with our App, products viewed, search history

2.2 Information from Third Parties

When you interact with our App through third-party platforms or services (such as WhatsApp for ordering), we may receive information from those platforms in accordance with their privacy policies.

2.3 Order Information

When you place an order through WhatsApp or other means, we collect:

Product selections
Prescription information (if you choose to upload)
Delivery address
Payment information (processed securely through third-party payment processors)

3. How We Use Your Information

We use the information we collect for various purposes, including to:

Provide and Maintain Services: Process your orders, manage your account, and provide customer support
Improve Our App: Analyze usage patterns to enhance user experience and product offerings
Communicate With You: Send order confirmations, updates, promotional offers, and respond to inquiries
Personalize Your Experience: Recommend products based on your preferences and browsing history
Process Payments: Facilitate transactions through secure third-party payment processors
Send Notifications: Provide order updates, promotional offers, and important information via push notifications (with your consent)
Comply with Legal Obligations: Fulfill regulatory requirements and respond to legal requests

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our App, processing payments, delivering orders, and conducting our business, provided they agree to keep your information confidential.

4.2 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you of any such change in ownership.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.4 WhatsApp Integration

When you use the "Order via WhatsApp" feature, you will be redirected to WhatsApp. Any information you share through WhatsApp is subject to WhatsApp's privacy policy and terms of service.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure socket layer (SSL) technology for data transmission
Regular security assessments
Limited access to personal information by authorized personnel only

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal obligations)
Opt-Out: Opt-out of receiving promotional communications
Withdraw Consent: Withdraw consent for processing where consent was provided

To exercise these rights, please contact us at info@healthokaypharmacy.com

8. Push Notifications

With your consent, we may send push notifications to your device for:

Order updates and confirmations
Promotional offers and discounts
Important announcements

You can opt-out of push notifications at any time through your device settings.

9. Children's Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. Third-Party Links and Services

Our App may contain links to third-party websites or services (such as WhatsApp). This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically for any changes.

12. Firebase and Analytics

Our App uses Firebase, a mobile platform provided by Google, to help us analyze app performance and user behavior. Firebase may collect:

App usage statistics
Crash reports
Device information

This information is used solely to improve our App and is subject to Google's Privacy Policy.

13. Permissions We Request

Our App may request the following permissions:

Internet Access: To fetch products, categories, and communicate with our servers
Notifications: To send you order updates and promotional messages
Storage: To cache images for faster loading (optional)

These permissions are used only for the purposes described and never to access your personal data without your consent.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Health Okay Pharmacy

Email: info@healthokaypharmacy.com

Phone: +256 700 000000

Address: Kampala Road, Kampala, Uganda

15. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of Uganda, without regard to its conflict of law provisions.