Head of VIP (HighRoll)

Company: iPlayTech

We are a fast-growing international iGaming company with 1,000+ professionals and a portfolio of successful projects operating across Tier 1–3 markets worldwide.
Right now, we are expanding our VIP Department and looking for a results-driven Head of High Roll to lead and develop the High Roll segment and the team responsible for our highest-value VIP players.
This is a key leadership role for someone with a strong commercial mindset, deep understanding of high-value player behavior, and the ability to turn effective player management into sustainable business growth.
🎯 What You'll Do
* Lead, manage, and develop the High Roll team.
* Take ownership of the commercial performance and development of the High Roll segment.
* Build an effective approach to managing, retaining, and growing high-value players.
* Monitor player behavior, activity, deposit patterns, engagement, and changes in player value.
* Identify growth opportunities within the existing High Roll portfolio and maximize player potential.
* Develop personalized retention, engagement, and growth approaches together with the team.
* Identify players at risk of churn or declining activity and ensure timely recovery actions.
* Ensure the department consistently achieves revenue and performance targets.
* Evaluate individual player strategies, offers, and incentives from a business perspective.
* Analyze High Roll portfolio trends and identify growth opportunities and potential risks.
* Collaborate closely with VIP, Retention, CRM, Product, BI, Payments, and other relevant teams.
* Continuously improve High Roll workflows, player management processes, and team performance.
🔎 What We're Looking For
* Proven leadership experience within VIP / High Roll in the iGaming industry.
* Hands-on experience working with High Roll and high-value players.
* Fluent Ukrainian or Russian is required.
* Strong understanding of player behavior, retention, lifecycle, and VIP economics.
* Strong commercial mindset and ability to translate player management into revenue and business growth.
* Proven experience managing, developing, and scaling teams.
* Strong analytical skills and confidence working with player data and business performance indicators.
* Ability to assess individual player potential and make commercially sound decisions regarding offers and retention strategies.
* Strong communication, negotiation, and problem-solving skills.
* High level of ownership, accountability, and decision-making autonomy.
💼 What We Offer
* Fully remote work.
* Competitive compensation package with a fixed salary and a monthly performance-based KPI bonus.
* Paid vacation and sick leave.
* Professional onboarding and continuous support.
* Career growth opportunities within a fast-growing international company.
* Access to a corporate psychologist, including individual and group sessions.
* Monthly professional development training with our Learning & Development Department.
* A dynamic international environment where your decisions directly impact the growth and commercial performance of our High Roll segment.
🔥 Ready to take the lead?
If you know how to build strong relationships with high-value players, develop a high-performing team, and turn High Roll management into measurable business growth, we'd love to hear from you.
Send us your CV and let's talk! 🚀

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