Head of Product Operations

Company: Berlitz Corporation

Head of Product Operations
Remote (with occasional travels) | Full-Time
This is Berlitz
For over 150 years, Berlitz has helped people connect through language and culture. Today, we're reinventing the way people learn by combining AI with expert human coaching to create more personalised and engaging experiences.
As we continue our transformation into a truly global organisation, we're building new products, systems, and ways of working from the ground up. If you enjoy solving complex challenges, moving quickly, and making a lasting impact, you'll feel right at home.
We're looking for a Head of Product Operations to bring structure, clarity, and operational excellence to our Product & Technology organisation. Reporting to the CPTO, you'll lead the operating rhythm that keeps our teams aligned, our priorities clear, and our strategic initiatives on track.
Your responsibilities
* Own the delivery roadmap across key strategic programmes, ensuring milestones, risks, and dependencies are visible and actively managed.
* Lead quarterly planning, weekly delivery reviews, and monthly operating reviews to keep teams aligned and accountable.
* Own the Product & Technology KPI framework and executive reporting, delivering clear insights for leadership and the board.
* Oversee the operational layer connecting product, pricing, billing, and customer entitlements, working closely with Revenue Operations.
* Lead a team of 3 Project Managers, a Data & Insights Analyst, and a Revenue & Monetisation Operations Analyst, setting priorities and supporting their development.
* Partner closely with Product, Engineering, Sales, Revenue Operations, and Legal, acting as the operational extension of the CPTO.
Who you are
* You have 10+ years of experience in Product Operations, PMO, Technology Operations, or a similar leadership role.
* You have at least 5 years of people management experience leading cross-functional teams.
* You're experienced with project management platforms such as Asana or Monday.com.
* You're confident working with data and reporting tools such as Retool, Power BI, or similar, with a working knowledge of SQL.
* You communicate confidently with both technical teams and senior executives, translating complexity into clear actions.
* You thrive in fast-moving environments and enjoy building processes that help teams deliver at scale.
Why you should join
* Play a key leadership role in shaping how Product and Technology operate as we build the future of language learning.
* Partner directly with the CPTO and influence strategic decisions across the business.
* Build scalable operating models that enable teams to move faster and deliver better outcomes.
* Join a collaborative, international team focused on creating meaningful learning experiences for millions of learners worldwide.
* Remote position but occasional travel may be required for business engagements and events.

apply