Head of Operations

Company: Edimo

Company Description
Edimo is a solar energy leader with 15 years of experience delivering energy independence to more than 40,000 customers across six European countries. Backed by ECO PRODUKT, Edimo focuses on sustainable energy solutions for both residential and commercial clients, combining premium components with a full-service model from design to maintenance. The company’s 150+ certified solar experts provide 365-day support in local languages and maintain an industry-leading 98% satisfaction rate. With operations in Switzerland, Austria, Czech Republic, Slovakia, Hungary and Romania, Edimo continues to expand its footprint and shape Europe’s sustainable energy future.
Role Description
The Head of Operations (contract, remote) will oversee day-to-day operational performance across Edimo’s multi-country solar business, ensuring efficient processes, consistent service quality, and scalable growth. This role will design, implement, and refine operational workflows, KPIs, and reporting structures, and will collaborate closely with leadership, sales, technical teams, and customer support to optimize the end-to-end customer journey. The Head of Operations will manage distributed teams, coordinate resource planning, and lead continuous improvement initiatives focused on cost efficiency, service reliability, and customer satisfaction. Daily responsibilities include monitoring operational metrics, resolving escalated issues, aligning operations with budget targets, and supporting expansion into new markets. The role also involves developing standard operating procedures, fostering cross-functional communication, and ensuring compliance with relevant regulations and internal policies.
Key responsibilities
Strategic operations management
Lead, shape and further develop the coordination department. Translate long-term business goals into clear operational priorities and daily execution.
Process optimisation
Analyse and continuously improve internal workflows. Increase productivity, eliminate inefficiencies, reduce operational bottlenecks and manage costs effectively.
Team leadership
Lead, motivate and develop team members. Set clear expectations, support performance growth and actively participate in hiring and onboarding new team members.
Financial management and P&L
Prepare, manage and monitor the operational budget. Track costs, revenues and performance indicators and provide regular reporting to company management.
Cross-functional collaboration
Work closely with the CEO and other senior leaders on planning and executing key business priorities.
Supplier and partner management
Select strategic partners, negotiate terms and oversee the quality of services delivered by suppliers and subcontractors.
Requirements
* Minimum 5 years of proven experience in a leadership role within operations, logistics or business management.
* University degree, preferably in economics, management, business or a technical field.
* German language at C1/C2 level, both spoken and written. This is essential for daily communication with international partners.
* English language is an advantage.
* Strong leadership skills and the ability to naturally guide, motivate and develop people.
* Analytical mindset and experience working with data, financial indicators and meaningful KPIs.
* Excellent communication and negotiation skills.
* Ability to negotiate firmly but diplomatically with international partners.
* Proactive, result-oriented approach.
* Ability to stay calm and make sound decisions even in challenging situations.
* Driving licence B.

apply