Haven Privacy Policy 8/2/2026

Bobby Eunghwa Kim

Last Updated: August 2, 2026

Welcome to Haven ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, Haven (the "App").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the App.

1. Overview & Data Controller

Haven is operated by an individual owner based in Hawaii, United States.

If you have any questions or concerns about this policy or our practices regarding your personal data, you can contact us at:

Email: yourhaven.pet@gmail.com

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the App, express an interest in obtaining information about us or our services, or otherwise contact us.

Personal Information Provided by You

Depending on how you interact with Haven, we may collect:

Contact Data: Email address, first name, last name, phone number.
Address Data: Street address, city, state, province, and ZIP/postal code.
Pet & Profile Data: Information related to your pet's health, records, and preferences.

Mobile Device Access & Media

To provide specific features within the App, we may request permission to access certain capabilities on your mobile device:

Camera Access: We request access to your device’s camera and photo library so you can capture and upload photos of your pet, medical documents, or profile pictures.

Note on Location & Contacts: Haven does not track your precise GPS location, nor do we access your phonebook or device contacts list.

3. How We Use Your Information

We use the information we collect for legitimate business and operational purposes, including:

Creating and managing your user account.
Operating the core features of the Haven application.
Processing subscription payments and purchases.
Sending system notifications, security updates, account verification codes, and administrative communications.
Responding to user inquiries and providing customer support.

4. Third-Party Services & Payment Processors

We do not sell your personal data. We only share information with third-party service providers that perform essential operations on our behalf.

Payment Processing

Haven allows users to purchase products or subscription services. We do not store or capture your full credit card details directly on our servers. All financial transactions are handled by secure third-party payment processors:

Apple Store In-App Payments
Google Play In-App Payments
Stripe
PayPal

Email & Authentication Services

To send transactional emails, account verification codes, and service notifications, we utilize:

Supabase: Used for database management and authentication emails (Supabase Privacy Policy).
Resend: Used for transactional email delivery (Resend Privacy Policy).

Analytics, Advertising & Tracking

No Analytics Tools: We do not use Google Analytics or other third-party behavior-tracking analytics.
No Advertisements: We do not host third-party ads within Haven.
No Remarketing: We do not share or use your data for remarketing or retargeting campaigns.

If you are a resident of the European Economic Area (EEA) or United Kingdom, you are granted specific rights regarding your personal data under the General Data Protection Regulation (GDPR).

Legal Bases for Processing

We process your personal information under the following legal bases:

Contractual Necessity: To provide you with the services you signed up for.
Consent: Where you have given explicit consent (e.g., granting camera permissions).
Legitimate Interests: To maintain the security and integrity of our App.

You have the right to:

Access: Request a copy of the personal data we hold about you.
Rectification: Request correction of inaccurate or incomplete data.
Erasure ("Right to be Forgotten"): Request deletion of your personal data.
Restrict Processing: Request that we limit how we use your data.
Data Portability: Receive your personal data in a structured, commonly used format.
Withdraw Consent: Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at yourhaven.pet@gmail.com.

6. Children's Privacy (COPPA Compliance)

Haven complies with the Children's Online Privacy Protection Act (COPPA). We collect information from children under the age of 13 only when necessary to provide account functionality (such as creating a pet health profile).

Parents or legal guardians have the right to:

Review the personal information collected from their child.
Refuse further collection or use of their child's information.
Request the deletion of their child's personal account and associated data.

If you are a parent or guardian and believe your child has submitted personal information without proper consent, please contact us immediately at yourhaven.pet@gmail.com, and we will promptly delete the account and information.

7. Data Retention & Security

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that no method of transmission over the internet or electronic storage is 100% secure.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please contact us at:

Haven Support

Email: yourhaven.pet@gmail.com

Location: Hawaii, United States