Hard Streaming
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Hard Streaming
Got buffering or other streaming video issues? This step-by-step guide will help isolate the problem.
By Jared Newman , TechHive Apr 11, 2019 3:00 am PDT
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Although cutting the cable TV cord can save you money , it also involves more potential points of failure.
With cable or satellite TV, a technician hooks up one of their company’s set-top boxes, which in turn connects to your TV, and it generally just works. With streaming video, you must account for internet speed, Wi-Fi connectivity, the capabilities of your streaming device, and your individual streaming services, which have their own unique set of reliability issues .
All of this makes troubleshooting more complicated if you run into problems such as buffering or poor video quality. Instead of trying solutions willy-nilly, it’s best to walk through a series of specific steps to isolate the source of the problem. Consider this your ultimate step-by-step guide to dealing with buffering and other streaming-video issues:
“ Have you tried turning it off and on again ?” Yes, that age-old advice applies to cord-cutting as well. Restart your modem, router, and streaming device, and see if the problems go away. You can also try uninstalling and reinstalling the offending app for good measure.
Streaming video can be challenging without fast internet service, so as a rule of thumb, I recommend paying for download speeds of at least 15 Mbps for each TV that you plan to use at the same time. With two TVs streaming simultaneously, for instance, your internet service should ideally provide download speeds of at least 30 Mbps.
If you have sufficient internet service, proceed to the next step. Otherwise, contact your internet service provider to upgrade, or reconsider whether cord-cutting is right for you .
Before you start running connection tests, try streaming from a different video source to see if the issues persist. Netflix and YouTube are generally dependable, so if those look crisp and play smoothly, move on to the next step. Otherwise, contact the offending streaming service to complain, and note that you’ve used other services without incident. You might just need to choose an alternative service if the issues persist.
To see if your streaming device is having connection problems, run a speed test on it by following the instructions below for whatever device you’re using. I suggest running each speed test a few times to look for the most consistent results:
Roku: From the main menu, head to Settings > Network, then select “Check connection.” Once the check succeeds, select “OK,” then look under “Internet download speed” on the right side of the page.
Amazon Fire TV: Download and run Firefox for Fire TV , enable turbo mode if you like, then type “speed test” (without quotes) into the search box. On the search results page, select the blue “Run Speed Test” button and wait for the test to run. Look at the number above “Mbps download” for your results.
Apple TV: Go to the App Store and download Speedtest by Ookla . Open the app, select “Do not allow” on the “Help us improve” prompt, and then select “Go.” Wait for the test to run, and then look at the number under “Download Mbps” for your results.
Chromecast: On an Android phone, download and run SpeedCast from the Google Play Store. Hit the blue Cast button, select your Chromecast, and then select “Start Test.” Look for the results under the “Download” column on your phone. (Unfortunately, no similar tools seem to exist for the iPhone.)
Android TV: If you have an Android phone, follow the Chromecast instructions above and select your Android TV device from the casting list. Otherwise, download and run NetSpeed Test from the Google Play Store. Select “Got it,” and then select “Test Download Speed.” A full-screen pop-up ad will appear, so press the back button on your remote to dismiss it and view your results.
If your speed test results show a consistent 10 Mbps or more , you can rule out connection speed as the source of the problem, and should proceed to Step 6 . Otherwise, head to the next step.
Before testing your router’s Wi-Fi connection, first rule out a slow connection directly from your internet modem. The modem might be separate from your wireless router, and will have a cable running to it from an outer wall. If you have a combined Wi-Fi router and modem, or you’re leasing a router from your internet provider, just head to the next step.
To test the connection, find the ethernet cable that runs between your router and the modem. Unplug it from the router, then plug it into a laptop or desktop computer. (You can also connect the cable to your streaming device if it has an ethernet jack and is close by. Otherwise, contact your internet provider for help with testing the modem connection.)
Now, restart the modem and wait until your computer can connect to the internet. Do a Google search for “speed test,” then hit the blue “Run Speed Test” button. The results should be close to your provider’s advertised speeds, and should at least hit 15 Mbps for smooth streaming. If speeds are slower, and you’re paying for faster service, contact your internet provider and complain . Be sure to note that you’ve already tested a direct modem connection, so the support rep doesn’t try to blame your Wi-Fi router.
If speeds from the modem look good, we’re likely looking at Wi-Fi issues. Head to the next step.
Given that your modem’s speeds are fine, but your streaming device’s speeds are slow, there’s a good chance your wireless router is the weak link.
To check the connection, run a speed test on a phone or computer within a foot or two of your streaming device. (Again, you can do this by Googling “speed test,” and then hitting the blue “Run Speed Test” button.) The results under “Mbps download” should be at least 10 Mbps for a smooth streaming experience.
If the results look good, there’s probably an issue with your streaming device. Head to step 6. If the results are considerably worse than 10 Mbps, and you’re paying for faster internet service, it might be time for a new wireless router.
Before you start looking at new routers, run another speed test within a few feet of your current router. If speeds are greatly improved, that means wireless range or interference could be the issue, and you should check out TechHive’s tips for extending the range of your existing Wi-Fi network before splurging on a new router. Speeds that remain much lower than what you’re paying for, even in close proximity to your router, suggest that your router’s technology is out of date and needs replacement. A mesh system, such as those recommended in TechHive’s router review roundup , will do a fine job of blanketing your home with Wi-Fi.
We’ve now ruled out problems with your individual streaming services, your internet speeds, and connection strength. At this point, you might want to try upgrading to a new Roku, Fire TV, Apple TV, Android TV device, or Chromecast, especially if the one you’re using is more than a few years old. Perhaps you’ve gotten unlucky with some faulty hardware, or maybe your new streaming service just won’t play nice with your older device. Check out our guide to the best streaming devices , and then treat yourself to an upgrade after a hard day’s worth of troubleshooting.
Still having problems? Shoot me an email or say hi on Twitter , and I’ll do my best to help.
Sign up for Jared’s Cord Cutter Weekly newsletter to get this column and other cord-cutting news, insights, and deals delivered to your inbox.
Jared Newman has been helping folks make sense of technology for over a decade, writing for PCWorld, TechHive, and elsewhere. He also publishes two newsletters, Advisorator for straightforward tech advice and Cord Cutter Weekly for saving money on TV service.
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/r/Twitch is an unofficial place for discussions surrounding the streaming website Twitch.tv. If you want to provide feedback, ask a question or show some quality content, this is the place for you!
I have been wanting to begin streaming
Is it realistic for me to think that i will ever make any money off of if or that i will even make it?
(I dont plan on it as a full time job) but i dont want to stream and stream for years with no viewers
Edit: wow i never thought i would have gotten so many replies thank you all so much im planning on my first stream next Friday im not going to self promote as it annoys me when people do it but im starting to get very excited
I follow a few small-streamers who haven't made it past the partnership hurdle yet, but who are already affiliated. They pretty much all suggest that you should do it for fun first, because it takes a long time for people to even notice your channel. We are talking many weeks or even months here.
Don't spend too much on equipment either -- if you expect to make the expenditure costs back any time soon. Some of the small-streamers that I follow have just gotten past $100/month (pre-tax), but they've been streaming for close to a year or longer now. I personally have a low-budget setup that satisfies my own "minimum requirements" for a nice stream, but I definitely wouldn't invest in equipment that would let me stream at 1080p/60fps, have multiple scenes that I can switch to, or even a nice mic. Think of your first streaming setup as a hobby tech-project that you can enjoy for fun, but don't expect to have your stream look anywhere close to that of big streamers.
Also: You will definitely stream for many weeks/months to no viewers. That's something you'd have to accept.
TL;DR Do it for fun. If you'll ever get money out of it, then it'll be just a few bucks after having streamed for a year or longer.
thats exactly what i was thinkging but i just wanted to know if i could ever hope to have a follwing
as i would love not to make the money but get a little here and there
I stream in 1080p/60fps, have hundreds of dollars worth of equipment, great up/down speeds but most of my streams are just the gameplay with no talking, just the game and volume in realtime. I have no loyal viewers and peak at maybe 5 or 10 per stream.
It's how I like to watch streams (no voiceover or facecam) because it shows me the actual uncut gameplay and I can ask questions about the game to the person playing it. Apparently, others do not feel the same.
So, my advice? Have an alluring personality and a decent webcam because that's what people want, it seems.
Sign up to twitch, install obs, put stream key in and hit go live 👍
I agree with everyone here. I'm still relatively new to streaming. I just made affiliate, but I totally understand when people say that you just have to enjoy it. 50 followers is nothing compared to 10 million. If you're going in with the expectation that you'll be the next Ninja, you'll get discouraged really fast. Just enjoy the ride!
I had a good bit of luck telling my IRL friends that I was starting a Twitch channel. That will help too. My days of streaming to zero viewers were often made better by one or two friends dropping by, which makes it so much more enjoyable.
I have no expectation about being ninja haha
But i love gaming and i love community’s inside of gaming so if i in anyway could make my own it really appealing to me
It's a complicated question to answer because, as others have said, there are multiple important factors, some which you may have a little control over, but also some you just don't (like luck). I don't think I've been streaming long enough to give much advice, but I can tell you what my experience has been.
I started streaming 6 weeks ago and had basically no experience with Twitch or broadcasting, not even as a viewer. I researched and invested in quality equipment and put a little work into my design/branding before I started, and went into with determination but no real expectations, which I think is important. It's easy to get discouraged, especially in the very beginning, and even easier to get frustrated with things not going the way you might have expected, which will all just make streaming quickly not fun anymore. That said, even though I had no expectations or goals/timelines, etc, I've worked VERY hard these past couple months. And not necessarily through actively streaming. A lot of my time/energy has gone towards networking (mostly via social media), and I also continuously try to improve my stream and setup, through my own research and also listening to advice from other streamers who came across my stream and offered me feedback.
It's a tricky balance to both pour all your heart and energy into it, but also not to expect anything to come of it. But that's what I try to do. And with that mentality and my hard work (and perhaps just some luck?), I managed to get Affiliate in 7 days, have a few hundred followers now, and hit the $100 payout minimum. I don't consider myself to be uniquely-skilled at any game, and I NEVER would have thought I had the kind of personality someone should have for streaming. I'm naturally kinda shy and awkward, so it took some time to become comfortable with being on camera. And I definitely still have days where there aren't many viewers and nobody is chatting. And it feels a little awkward and potentially discouraging, so I just have to remind myself, "oh well, I'm still here playing these games that I love and would probably be playing anyway even if I weren't streaming, so whatever!" :)
Starting to stream is easy so long as you don’t have unrealistic expectations on growth. Just focus on having fun and networking with like minded people.
Networking is the most important part for faster growth if that is what you are looking for.
If you go in to it for the money though, you will get burned out quickly because things like losing a sub or not obtaining them quick enough will wear on you. However if you are in it for fun, you will always have a good time.
The toughest part about starting up is that if you are not super talkative and able to externalize your thoughts, without a viewer base it will be a lot of dead air that will definitely work against you.
Good luck and if you ever have any other questions or need help with anything feel free to hit me up, always happy to help!
If you want to get more popular, head over to Player.me and network with others. Don't spam your link, like many do. Talk and chat with the Player community and you'll do alright.
The site also have thousands of Overlays and a twitch dashboard to show stream chat and other things.
I HIGHLY recommend finding some streams whose communities you enjoy participating in. Being an involved participant is a great way to meet people and get a handle on what you enjoy watching, how you interact with people and even make some friends. Starting a stream with no foothold in the community is incredibly difficult. I started streaming after six months of very active participation in a few creative communities and once I finally started my own stream (two times a week, nothing crazy) I was welcomed with six average viewers and became affiliated in a little over a month. It would have taken a lot longer if I hadn’t made those friendships first. My gut feeling is that if you don’t like participating in a community that already exists, it’s going to be hard to know where to start. That’s not to say it’s impossible, I just think enjoying being a viewer is a great way to start and to learn. I know some people who started streaming only to find they enjoyed being a viewer much more (and I am not saying that to be discouraging). Hope you have fun if you do start! Be patient and be yourself.
Honestly, this sub is not really the best for new streamers to get actual suggestions. It is generally a "do it yourself" kind of sub. We all spent time googling like crazy to learn each step of the way. The article mentioned by the bot is a good place to start, but if you are looking for specific help I would talk to a streamer directly on discord or over webcam.
In terms of making money streaming. You are going to need to go into it with the idea of making a entertaining, high quality, good content stream. Then you need to understand that either you can do the above (and likely will gain a following) or you can't. Consistency is King. Set a realistic schedule and keep it religiously. If you will miss a stream post it to your Twitter and Facebook and make sure not to miss a stream often. If you are consistent and generating good content people will start to follow.
Understand it will take having a decent amount of regulars before any money comes in, and generally it takes being the best in your niche to make a living. Even being the best means it may take doing it for a year before you draw enough to be meaningful.
Yeah sorry, i just value a lot of people opinions on reddit more than the wikihow type answers on google
Do you if there is a Sub for self promo? I really want to try and gain traction.
If the only outcome from streaming for you is this, I have some really bad news for you. Never put all your eggs in one basket.
Ive been streaming for a while now. I would not suggest getting into it with any expectation of compensation; it's a hobby. Streaming with no viewers does get frustrating but make a twitter and just keep streaming until you get a few and slowly grow.
How i look at it is that me and my friends play games sometimes for 12 plus hours a day (we in college lol) so we were thinking we might as well start streaming
I’ve heard rumor that it takes around five years to really get noticed on twitch. I wish I’d started streaming many years ago when I started playing haha! I think one of the biggest things that will help us affiliates or small streamers ( for now ), is to help eachother out! Get a group of small streamers together and set up auto hosting. Even tho we all may have small numbers of those people that watch you watch other small streams two it Benifits both because it gets repaid by that guy when he auto hosts you back with his viewers.
It's hard to start, but once the ball starts rolling, it gets a lot more bearable. I started streaming in March. No consistent schedule, no consistent content. Just streaming when I felt like it, for the amount of time I felt like it.
Since March, I have gained 101 Followers, hit Affiliate, AND gotten 5 Subscribers.
It gets easier, as long as you're streaming things you love. Don't stream things you THINK will get you cheap views. Just stream what you love to do.
Don't expect to make money from it
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