HR Operations Manager

Company: UpCounting

This role is for someone who:
* Wants to own and autonomously run the operational core of a People function such as payroll, compliance, recruiting, and the systems behind every great team member experience.
* Can design, document, analyse, maintain and refine the infrastructure that lets a growing global team scale without breaking.
* Thrives in a rapidly scaling environment with endless opportunity to always make things better.
You'll be responsible for designing and running the people operations backbone of a growing global team. This role sits at the intersection of systems thinking and hands-on execution and directly impacts how well UpCounting scales. We're still building our HR tech stack, so you'll need to be comfortable working without established tools and confident enough to evaluate, recommend, and implement the right ones.
💰 The salary range for this role is CA$ 4k - 8k, depending on location and experience.
🌱 The People and Culture team is lean and global. You'll be stepping into a high-ownership role at exactly the right moment.
About UpCounting
We’re a fully remote, tech-powered firm helping eCommerce and digital-first businesses scale with confidence.
🌎 Join a global team!
🤖 We leverage automation and smart systems to deliver accuracy, efficiency, and scalability.
🌴 We prioritize respect, collaboration, and work-life balance — sustainable excellence beats burnout every time.
🦾 We trust our people to lead with ownership and care.
What You’ll Be Doing
You’ll be responsible for the following core areas:
💸 Payroll, Payouts and Compliance
Own end-to-end payroll and contractor payout processes across multiple countries. Analyse, review and maintain compliance with local employment laws and people-related regulatory requirements as we grow globally.
📥 Talent Acquisition and Hiring Systems
Own the full recruiting cycle from second-round interviews through offer and close. Partner with our Recruiter who manages sourcing and first-round screening, and refine the systems and criteria that make every hire consistent, fair, and scalable.
Systems, Tools and Performance Operations
Design and own the systems, automations and tech. Build and maintain the automations and documentation that keep processes fair, consistent, and scalable. Evaluate and recommend HR tools that fit where we are and where we're going.
🧠 People Operations and Documentation
Design, maintain, and improve the policies, processes, and knowledge bases that keep a global remote team aligned and compliant. You build the infrastructure that makes clarity the default.
👥 People Team Leadership
Lead and support the People and Culture team through a period of transition, ensuring continuity, alignment, and momentum across all people functions.
🤝 Leadership Collaboration
Partner closely with leadership on team health, headcount planning, and people priorities that directly support company growth.
What You Bring
* Stellar attention to detail. You catch what others miss and know the difference it makes in high-stakes, manual work.
* An ownership mindset. You run your function like it's yours because it is.
* Comfort operating on a blank canvas. You've built before and don't need a playbook to get started.
* Working knowledge of compliance; you know how to research and navigate these waters.
* A systems thinking approach. You don't just execute processes; you design ones that scale.
* Direct experience in a startup or scale-up environment. Candidates from large corporate structures will not be the right fit.
Required
* Have 5+ years in HR, People Operations, or similar roles
* Have build People and HR from scratch
* Are experienced in recruiting, performance systems, feedback models, and documentation
* Have strong communication skills and can coach, listen, and resolve conflicts with empathy and clarity
* Care deeply about people and building long-term organizational health
* Are organized, detail-oriented, and proactive - you don’t wait for problems to fix themselves
Perks & Culture
Because great work deserves a great place to do it.
🌍 Work from anywhere
We care about outcomes, not location
🌴 Paid time off
PTO, Me Days, regional Stat Holidays, and year-end office closure
📈 Grow with us
Promotion based on performance, leadership, reliability, and impact
Your Journey at UpCounting
Your First Week
Get oriented across our current people tools, processes, and documentation. Meet the team, understand what exists, and start identifying what needs to be built.
After 1 Month
You're executing. Payroll, compliance, and core people ops are running under your ownership. You know where the gaps are and have a point of view on how to close them.
In 3 Months
You own the operations end to end. Processes are tighter, tooling recommendations are on the table, and the people operations backbone is running reliably without anyone needing to check in on it.
Curious About Our Values & Culture?
They’re built around excellence, autonomy, respect, and curiosity.
💙 Learn more on our Careers Page.
How We Hire
Our process is transparent, efficient, and respectful of your time:
1️⃣ Apply Directly
2️⃣ Introductory Call with The People Team
3️⃣ Scenario-Based Assessment + Technical Review
4️⃣ Final Interview
5️⃣ Offer: If it’s a mutual fit, we move quickly — we want great leaders onboarded, not waiting.
💙 No cover letter needed. Just tell us what drew you to UpCounting.
Every application is reviewed by our People team — we don’t use AI to screen or assess candidates. Thoughtful hiring matters to us.

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