HP Printer Needs User Intervention Error
HP printer tells the owner about the problem the device is facing through the LCD screen. They are programmed to display the error codes for specific error types. Sometimes, the user encounters an error that says the printer needs user intervention. The error could occur due to a corrupted print job, Spooler is not running the way it should be, or the printer loads with an outdated 123.hp.com/setup driver.
This error message generally appears while printing the documents, and it can appear on the printer’s LCD and within the dialogue box window as well. This article covers six significant steps to help you eliminate the problem and get your printer back to the printing state.
What to do when your printer needs user intervention?
Never be afraid when you encounter the error message — The printer needs user intervention. It should be handled calmly. Here are the steps that will be highly useful in fixing the problem.
Step 1. Restart the Print Spooler service
Restarting the Print Spooler service will get your printer back to the original state. Follow these instructions.
1. Firstly, press Windows + R keys on the keyboard to open the run box.
2. Now type services.msc and hit enter.
3. The services window appears in front of you, and here you will need to locate the print spooler service.
4. Right-click over it and select restart from the drop-down list.
5. If it doesn’t resolve the problem, head over to run the printer troubleshooter by following the instructions given in step number two.
Step 2. Use inbuilt printer troubleshooter
The printer troubleshooter is designed to deal effectively with such stubborn errors. Moreover, it comes built-in into your system. Here are the instructions to run the tool.
1. On your Windows 10 computer, search for the Settings app.
2. After the settings window opens, click update and security.
3. Now on the left side panel, click troubleshoot.
4. You will see the list with the heading get up and running, click the printer option and select Run the troubleshooter.
5. Now keep following the instructions to complete the troubleshooting.
6. The process is not yet complete; you will need to run the hardware troubleshooting for better results. Scroll down to step three to learn the steps.
Step 3. Run the hardware troubleshooter
Sometimes the inbuilt printer troubleshooter does not give satisfactory results, and that’s where the hardware troubleshooter comes to the rescue. Follow the steps given below to run the tool.
1. The initial steps remain the same as opening the settings app on your computer and updating the security section.
2. After that, you will need to choose BSOD from the left-hand side panel.
3. Click hardware and devices from the right-side pane and click Run the troubleshooter.
4. Now keep on following the further instructions to complete the steps.
Step 4. Run HP Print and Scan doctor
HP print and scan doctor is the powerful software developed by Hewlett & Packard to eliminate the printer and scanner issues. Here are the steps to download, install, and run this tool.
1. First and foremost, you will have to download the tool from the HP website.
2. Open the chrome browser, type HP print and scan doctor, and hit enter.
3. Click the first search results on the browser.
4. You will land on HP print and scan doctor 123.hp.com/setup webpage, click download now option.
5. You will receive the HPPSdr.exe file on your computer.
6. Double-click the file and follow the instructions to install the tool on your computer.
7. After the installation completes, launch the HP print and scan doctor tool, click the start button on the screen.
8. Now you will need to add your HP printer and click fix printing.
9. Now the tool runs, detects, and rectifies the problem that needed user intervention.
10. Close the HP print and scan doctor window once the problem results. If the error still exists, then head over to the next section.
Step 5. Uninstall and reinstall the printer driver
Using the previous version printer driver creates a lot more trouble, and that’s why is the need to install the latest drivers using the following steps.
1. To uninstall the printer driver, click the search bar and enter device manager click ok.
2. The device manager opens, click printers to open the list of printing devices.
3. Right-click on your printer and select uninstall in the drop-down list and click ok to confirm.
4. Now restart your PC; the windows will automatically detect the printer and start installing the drivers.
5. You can also do it manually by navigating to the website 123.hp.com/setup.
6. The HP support webpage appears; enter your printer model and click submit.
7. The next screen will display the default operating system version; you can alter it if needed.
8. Now download the complete printer package on your computer.
9. Once the download completes, go to the download section, double-click the HP printer installer files, and install it on your computer using the on-screen instructions.
Step 6. Keep your printer driver updated
If even after reinstalling the drivers do not resolve the problem, you must check for additional driver updates. Here are the quick steps to do that.
1. Firstly you will have to right-click on the Windows icon and click device manager.
2. Once the device manager window opens, go to print queues to expand this section.
3. After that, you will need to locate the graphics device option, right-click over it, and select properties.
4. Now hit the details tab and select hardware IDs from the drop-down list.
5. After that, you will need to copy the first section and paste it into your browser.
6. Now you will see the list of drivers in the search results that you will need to install. Select the one you need and keep following the instructions to download the drivers.
Visit the website 123.hp.com/setup to get an expert’s help
Hopefully, it was an exciting learning experience for you. These six steps are well tested and trialed before writing. If the first one does not resolve the problem, don’t stop and keep following the further sections. If you can’t, get in touch with us at 123.hp.com/setup or contact the customer support number.
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