Graphic Design Manager

Company: DesignGuru

DesignGuru is a design subscription service built for SMEs. Most growing businesses are stuck with the same frustrating options: agencies that take weeks and charge a fortune, freelancers who go quiet mid-project, and in-house hires they can't yet afford. We exist to fix that - fast, high-quality design on demand, for the founders and marketers who are building something worth noticing.
Our clients are busy. They're juggling product launches, sales, marketing, admin - often all at once. Speed matters. So does consistency. So does quality.
That's where you come in 🫵
We're hiring a Design Manager -  part project manager, part client success, part creative liaison. You're the person our clients hear from, our designers rely on, and our operations trust to keep everything on track.
What You'll Do
You sit at the centre of everything. Clients, designers, briefs, deadlines - it all flows through you.
* Client relationships: You're the primary point of contact for your clients. Responsive, proactive, and always a step ahead. Clients should feel looked after without having to ask.
* Project management: Own every task from brief to delivery. You know what's in the queue, what's moving, what's at risk, and what needs escalating - before anyone else does.
* Brief management: Review incoming briefs before they reach a designer. Identify what's missing, clarify what's vague, and make sure designers have everything they need to start.
* Expectation setting: Communicate timelines clearly, give progress updates without being chased, and handle revision requests calmly and efficiently.
* Team coordination: Assign tasks across graphic, UI/UX, and motion designers based on capacity and skill. Keep workloads balanced and deadlines met.
* Escalation ownership: When something goes wrong - a missed deadline, a frustrated client, a brief that's gone sideways - you own it. You don't wait to be told.
What You'll Need to Succeed
* 3+ years experience in project management, account management, or client success - agency, creative services, or subscription environment preferred
* Client-first mindset: You take it personally when a client has a bad experience. Your communication is clear, warm, and consistent
* Project management fluency: You can hold multiple moving parts across multiple clients without anything slipping
* Design literacy: You don't need a design background, but you need to understand the creative process well enough to brief designers effectively and spot when something's off
* Direct communicator: You ask the right questions early, give clear direction, and flag problems before they become bigger ones
* AI fluency: You use AI tools as a genuine part of how you work, not as an afterthought
* Availability: Online and focused during 8–5 GMT/BST
Technical Requirements
* Reliable laptop or desktop
* Stable, high-speed internet
* A quiet, dedicated workspace
* Familiarity with tools like ClickUp, Figma, or similar
* Familiarity with the various design types (graphic, motion, UI/UX)
Why DesignGuru
Our mission: help 1 million businesses grow through great design. We're not for everyone - this isn't a place for slow decision-making or hand-holding. It's for people who want real ownership, who care about the client experience, and who take pride in making complex things look simple from the outside.
💰 Competitive fee + performance bonuses that reward quality and ownership
🎁 Perks and benefits
🌍 Fully remote - work from anywhere
🏆 Premium global client work – 150+ active clients, 12,000+ tasks delivered
🛠️ The right tools - access to everything you need to work at your best
If this sounds like your kind of team - we'd love to meet you. Click the link attached to apply

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