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12 Best Free Live Chat Software for Websites in 2022 with Reviews
Digital consumers are too impatient to stand long, frustrating waiting times for customer support services. For the same reason, it’s no wonder 79% of consumers prefer live chat over any other support channel.
Live chat is an ideal online support service tool simply because it combines real-time interactions with the ability to provide immediate help to customers. Trust me, customers’ patience is no joke. According to Forrester’s report , 1 in 5 customers says they are willing to stop using a product or service due to slow response times via live chat.
Yes, using live chat on your website is vital for customer retention and increasing revenue.
Then, you’ll add one to your site, so where’s the catch?
The catch is that there are quite a number of live chat software solutions out there, and most of them cost too much, especially for small businesses.
But there are free and no-code live chat software solutions as well. We have brought together the 12 best free live chat software solutions for websites in this post. Before we dive into each software’s details, let’s go through what live chat is and its benefits.
Feel free to skip to the comparison part if you want to get to the point.
Live chat is a customer support channel that allows customers to have text-based online conversations with support teams. Companies embed live chat boxes to their website so that customers can instantly receive answers to their questions.
Live chat support can be with an AI or a real person through a small chat box, depending on the company’s preferences or working hours.
Companies can deliver live chat support through a website or mobile messaging apps like Facebook Messenger, WhatsApp, and SMS.
The reason why customers prefer this channel of back-and-forth conversation is the “ live ” part. Live chat usually provides real-time support to customers, unlike other support channels such as email support. As opposed to email support, live chat offers a chance of getting immediate replies.
And if there’s one thing every website visitor likes, that is a quick response.
However, don’t let this speed-craze fool you. 95% of customers value high-quality support more than speed.
That means customers care more about whether you can solve their problem or not than how fast you answer. So, what’s the take-home message?
-Provide valuable solutions in a short amount of time through live chat support.
Positive word of mouth is a super-effective trick in creating brand loyalty and helping businesses grow. I almost hear you say, what does it have to do with live chat? Well, apparently, customers love talking about their live chat experiences.
According to a study, 29% of consumers spread a positive live chat experience.
Besides, here are some of the benefits of using live chat as your support channel.
Tidio is a live chat software solution for websites that enables you to connect with visitors in real-time. You can create chatbots with Tidio, just like HubSpot, to automate your messages. It has many other features, such as canned responses for quick responses and an all-in-one shared inbox.
You can integrate Tidio with a variety of software, including Shopify, WordPress, and Wix. Tidio offers premium plans as well as a free plan. Its free plan is best for micro and small business as it allows:
What’s notable about Tidio’s free plan is that you send 500 automated emails a month. Considering all, Tidio can support CRMs and email automation tools to provide your customers with a tailored customer support experience.
FreeChat is a live chat software that is 100% free and requires no coding. Its best feature is that you can add live chat to your site without slowing down your website speed.
With this free live chat software solution, provide your customers with immediate responses and increase customer retention without relying on costly software solutions.
HubSpot’s live chat software comes as a part of HubSpot’s CRM, allowing incoming chats to get logged to customers’ contact profiles. This way, your team can look up recurring customer issues and offer different solutions.
It is a perfect free live chat solution if you are using HubSpot’s CRM. If you are not using its CRM, then you can sign up for free and install its customized live chat widget on your website.
Also, it includes features such as:
Respond.io is a business messaging platform that allows your customers to contact you via any channel. Customers can message you using Respond.io live chat on your website or your social media pages as well.
This live chat software provides a 360° view of your customer base to your team. Omnichannel chat history, contact import, and real-time analytics can help you gain a clearer insight into each customer profile.
Respond.io includes an AI feature that guides your chatbot responses by using “Smart Replies.” Smart replies enable communicating faster and troubleshooting recurring issues based on repetitive questions.
Respond.io’s live chat software has both free and paid plans. The forever free plan includes:
Tawk.to is a free live chat software solution that operates with a small JavaScript snippet on your site. It works on your website, within your mobile app, or from a customizable page.
You can monitor customer activity in real-time and see which team member responded to a customer. Tawk.to’s live chat software comes with other features as well:
When it comes to multichannel management in one place, Smartsupp is a good option. With this live chat software, you can respond to your customers’ emails, chats, and Facebook messages in one place.
It comes as a mobile app as well, to chat with your customers on the go. What we like about Smartsupp is that it has a file-sharing feature that allows sending a photo or document with drag and drop.
Also, it has a chatbot that can send personalized messages to customers. Another prominent feature of Smartsupp is the video recording feature, which records visitor behaviors.
It has a forever free plan and paid plans. The free plan covers:
Crisp.Chat is a live chat software that brings together all your channels with its shared inbox feature. You can build chatbot scenarios, create GIFs and video previews, and share files.
Also, Crisp.Chat allows connecting your live chat to social networks like Messenger and Twitter. What caught our attention is that they offer a feature called CrispyBird, which is a game to keep your customers engaged while they wait for your response.
Besides these features, LiveTranslate to translate your messages in real-time.
This live chat software has free and paid plans. Forever free plan is best for personal websites and anyone who wants a basic live chat to communicate with customers. It covers:
Some of the reported cons from users include:
Being the top-rated mobile customer support app at the App Store, JivoChat empowers support teams to handle chats from various platforms, including websites, emails, Telegram, Facebook, and WhatsApp. Other cool features JivoChat offers are:
Free basic version is limited to the first 5 agents but covers unlimited websites and chats.
Chatra is a live chat software that enables you to initiate conversations with visitors on your website automatically. It comes with features like read receipts and typing indicators so that customers can know when you are responding.
One notable feature is that Chatra has an offline chat widget. Offline chat widgets let customers know that your team is busy and will get them back soon.
Chatra has a forever free plan as well as paid plans that come with more features.
OnWebChat is a live chat service that aims at increasing your customer satisfaction. It includes features like file sharing, shortcuts, and typing insights. You can keep a customer knowledge base and monitor your customers in real-time. It only has an Android app to chat on the go.
Note that there aren't a lot of people that have tried and reviewed this tool. However, if you like their offers and features, you can still give it a try.
Userlike has a free live chat software option as well as paid plans. The free plan includes one widget and one seat. Its live chat window for web and mobile has various features like image and video support, feedback options, and conversation tagging.
With conversation tagging, you can tag conversations with topics and better organize them. Also, setting up canned messages for common questions is another positive feature.
With MyLiveChat , agents can have multiple simultaneous chat sessions. Sessions run in separate room tabs.
You can customize the visitor popup messenger by adding your company logo and agent photo, which is cool for matching the live chat to your brand image.
MyLiveChat also has a spell checker feature to eliminate spelling mistakes. One outstanding feature is the proactive chat, which allows initiating a one-on-one chat with your website visitors. Other features include:
Having a live chat support on your website adds a lot to your brand's trustability. However, if you are just starting out your business or have a small business, most well-established live chat software can become a burden on your budget.
No need to worry. You can still provide real-time support to your customers with a free software. I recommend going for either Tawk.to or Tidio . Both are tested and used by many website owners.
If your business is more focused on social platforms like WhatsApp business, Instagram, Facebook, etc., FreeChat is also a great option.
For websites with higher traffic, I would suggest investing in a robust paid service such as Intercom , Zendesk , or Pure Chat .
And that's a wrap for our best free live chat software suggestions that you can add to your website. Have another free live chat solution for websites? Tell us below!

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What is the best app for team communication?
All standard features White labelling IP Restrictions Detailed Activity Logs Project Manager API Access
No installation No credit card No chaos
The SMS text messaging is now passe`, especially with the advent of the modern-age chat applications. There are work chat apps or business apps for the workplace and personal messaging apps for personal matters.
Each one of us is aware of the importance of effective communication and collaboration at work . Using the right team chat software can not just streamline your communication process but also save a lot of time.
Team chat apps are definitely not the ‘latest thing’ in the market but these are making way for seamless communication and innovative approaches for sure. Team chat applications are no longer limited to organizing team conversations and searching topics but have become a way of life too.
Let’s talk about the benefits of team communication tool in detail:
As per a survey conducted by Statista , 53 percent of businesses worldwide had adopted collaboration tools by 2016, and the number is consistently increasing ever since. As businesses are looking for digital solutions, the use of work chat apps and collaboration tools is on the rise to improve collaboration.
No points for guessing, team chat software is designed to enable seamless communication between team members. It’s not always possible to be physically around all the time. Such tools let you have a conversation and share ideas messages, documents, videos even from remote places.
A team communication tool help remote team members to work efficiently. It’s an effective way to streamline the workflow of an organization. With these tools, team members can have virtual daily meetings where they can share current tasks, plan sprints, and even ask for instant feedback.
Although the main task of an office chat software is to bring people together and facilitate an organization’s workflow, it also increases employee engagement at the same time. When employees are engaged, overall employee productivity also improves.
The purpose of internal communication is also to make people accountable for their tasks and job responsibilities. As team members have to update managers about the progress, thus quite effectively, they develop a sense of responsibility towards their work and share updates with office chat tools.
Effective project management is only possible with effective coordination. When you communicate effectively, the chances of confusion and mistakes also lessen. It is one of the most optimum ways to make sure if things are on track or not. Thus, team chat software does make way for seamless project management.
It’s common to lose track of what has been done, what’s happening, and what needs to be done when things are already in motion. Team collaboration apps are helpful in maintaining order and managing stages that help you stay organized.
Work and deadlines both go hand-in-hand. It’s essential to take care of time while collaborating with others. A quintessential team chat app is one that cuts down the time you’d have to spend by actually getting up and going to a person to ask something. The coordinated work saves not just time but also resources and efforts. The more time you save, the lesser would be unwanted expenses.
When people work together on different tasks and projects, they tend to develop a healthy working relationship among other team members. Talking to fellow team members on chat or in person enables you to foster a healthy work environment which leads to innovation and development.
ProofHub is a team communication software that brings all your project communications together at one place. It is the perfect place for every conversation and brings sanity in the way your teams communicate within an office or with clients.
To know more, please visit our pricing page here .
Summary: ProofHub is an all-in-one team collaboration software with powerful features that eliminates the need to invest in too many tools for your business.
Chanty is an easy-to-use team chat app that lets your team communicate and collaborate more quickly and efficiently. Chanty brings all aspects of communication together: chat, audio and video calls and screen sharing. Besides communication, you can also do some light project management and turn messages into tasks. There are useful integrations with Google Drive, Trello, Dropbox and Github, among others. Our favorite is the Teambook – where you can see all of your messages, contacts and tasks in one place.
Highlights: – you can communicate through chat, audio and video – you can use threaded messaging – Teambook to access all of your content in one place – Unlimited message history in the free plan – Easy to use search option How much? Free plan and paid plan ($3 per user per month)
iOS, Android, Windows, macOS, and Web
Summary: Chanty is a simple team chat tool to boost communication and productivity in teams of all business segments.
Bring teams together with Troop Messenger ! Collaborate and talk work on a single interface, and reach hierarchies of all levels with one-on-one conversations, voice-video calls, screen sharing, audio messaging, forkout, group conversations, etc. File sharing, a preview of files, filtering content, making favorites, are few among the beautifully designed features for leveraging great user experience. Share ideas, work, and projects to streamline your teams towards a promising collaboration with Troop Messenger.
Windows, Linux, Mac OS, Web, Android, and iOS.
Summary: Relying on different tools for office work leads to confusion! Instead, trust Troop Messenger for productive work outcomes. It is a hub of powerful team collaboration features that supports real-time work conversations.
Connecteam is an all-in-one employee management solution with effective communication tools for both businesses and teams. In a single app, you have access to group or private chat, employee directory, immediate updates, social posts and so much more.
How much? Pricing starts at just $29/month for up to 200 users or you can trial Connecteam with its free plan.
Supported platforms: iOS, Android, Web
Summary: Connecteam helps you streamline communication, limit unnecessary phone calls, and improve employee productivity
Brosix is an instant messaging platform that provides you with a fully administrable private team network. Brosix comes with a range of collaboration features beyond basic IM, allowing your team to send/receive files, hold audio and video calls, communicate in chat rooms and collaborate with screen sharing. Brosix uses P2P encryption on all communication channels, creating a secure communication environment.
($6 per user per month when billed annually)
Windows, Mac, Linux, iOS, Android, Web Client
Summary: Brosix is a great team communication solution for those looking to streamline and protect communication within an organization.
Spike takes your email inbox and turns it into a powerful productivity tool. It works with your existing email, so you don’t need to transition your work or team to another chat or project management platform. Spike unifies productivity tools, such as tasks, to-do lists, collaborative notes, calendar, video meetings and voice calls, email/chat, groups, and more into a single app that is available on all devices. This eliminates the need to switch between apps.
Rocket.Chat is an open source team communication tool released in 2015. It lets you communicate and collaborate with your team, share files, chat in real-time or even switch to audio/video conferencing. It also allows you to customize and add new functionalities to the tool as per your needs and requirements.
iOS, Android, Windows, macOS, and Linux
Summary: Rocket.Chat is the best open-source communication tool in the market. So, just open up the conversation and remove the need for CC/BCC by using its channels and private groups.
Hangouts is a communication platform developed by Google which is helping many users to initiate and engage in various communication channels without any effort. Whether one-on-one implementation or in group wise, Hangouts is one of the most preferr
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