Field Services: SLA-Based Services

We offer the best field service which is globally accessible. We provide efficient and effective on-site technical aid and support. With services in 190 countries and over 45,000 engineers, you can greatly benefit from our services.

If you’re looking for SLA-based services, we are the answer. SLA services are based on a service level agreement, which is a formal contract that explains business objectives between the client and service provider. It determines the level and capacity of services to be delivered by the provider.

There are three kinds of SLA services:

·        Cloud SLA – details of specific service level provided by the provider for cloud-based services.

·        Managed SLA – describes the responsibilities and obligations for managed IT service provider.

·        Telecommunication SLA – rules for providing telecommunication solutions.

Consider these key points before you choose an SLA service:

·        Full details of the services to be delivered

·        Timeframe for first response

·        Timeframe for delivering the requested services

·        Timeframe for resolving issues and problems

·        Customer support

·        Security

We can help with any SLA-based services. For more details about best field service, simply visit Field Engineer.